View from room

Reviews of Allegro Agadir

4 out of 5
Allegro Agadir
BD 20 Aout Cite Balneaire, Agadir

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 184 reviews" "
Rating 8 - Good. 65 out of 184 reviews" "
Rating 6 - Okay. 20 out of 184 reviews" "
Rating 4 - Poor. 8 out of 184 reviews" "
Rating 2 - Terrible. 19 out of 184 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit too noisy around the pool sometimes.
Stayed 7 nights in Apr 2024
Response from Mohamed Harkouch, Guest Experience Manager on 15 Apr 2024
Dear Denis,Thank you for your review.We are sorry to learn that you experienced some noise disturbance and wish you had informed a member of our reception team at the time. We'll always do all we can to make sure that you're as comfortable as possible.We hope to welcome you again in the future. Best regards,Mohamed Harkouch, Guest Experience Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly relaxed atmosphere from arrival. Easy check in, all staff super friendly from start to finish. Had booked half board which was great for our needs. Food good quality and plenty of choice. Room was comfortable, although it felt a little tired in places. Worth bearing in mind that this hotel caters for a wide range of guest and the bravo club activities and ‘buzz’ around the pool every day may not be everyone’s cup of tea. Although the easy access to beach and the hotels own beach area was a great alternative option. Very good value for money and would recommend. Thanks
Stayed 7 nights in Apr 2024
Response from Mohamed Harkouch, Guest Experience Manager on 9 Apr 2024
Dear Daniel,Thank you for your review.It's rewarding to know that you enjoyed your stay andthat you found our location convenient. Your kind mention of the warm welcome and courteous service you received from our reception team will be passed along.We always welcome feedback from our guests and your comments have been noted and will be taken into consideration.We hope to see you again in the future. Kind regards,Mohamed Harkouch, Guest Experience Manager

4/10 Poor

mahshid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Amana

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The restaurant is buffet-style for all meals and the food is excellent. Plenty of choice and all well-cooked, especially, of course, the Moroccan tagines. The food is not spicy, and there's plenty of other options for those less adventurous e.g. pizza, salad bar etc. The property is very clean and the garderners work hard to create lush gardens around the hotel grounds. The staff are helpful and speak multiple languages (inc. English), and a porter can help with your luggage if you wish. On the downside, the hotel is very noisy - can hear the entertainment from the rooms and also can hear other guests, so if you want an early night bring ear plugs! I found the bed uncomfortable as the matteress was very hard. The rooms are showing signs of wear and damage to the decor and the public toilets in reception and by the pool are in a poor condition.
Stayed 12 nights in Jan 2024
Response from Mohamed Harkouch, Guest Experience Manager on 3 Feb 2024
Dear Alison,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We take pride in the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Your feedback is very valuable to us as we are constantly looking for ways to improve our facilities to create the best experience possible for all our guests and have duly noted your comment for review.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mohamed Harkouch, Guest Experience Manager

6/10 Okay

Salma

Travelled with partner
Liked: Staff & service
Overall it was a good stay for 5nights. Good location very safe. Friendly staff, spacious rooms. Disadvantages was the food being repetitive. The housekeeping wasn’t great needed to call them to come and clean.
Stayed 5 nights in Jan 2024
Response from Mohamed Harkouch, Guest Experience Manager on 2 Feb 2024
Dear Salma,Thank you for your review.We are delighted to hear that you enjoyed your stay and appreciate your recognition of our team's excellent service. However, we regret to hear that you were not fully satisfied with your stay. Please do not hesitate to bring any concerns to our reception at the time so that we can address them immediately.We hope to welcome you again in the future. Best regards,Mohamed Harkouch, Guest Experience Manager

6/10 Okay

Vivek

Travelled with partner
Liked: Staff & service, amenities
This was our 2nd stay at an all inclusive hotel in Morocco - Based on the experience we had at the 1st one, Allegro was a bit disappointing. We were not too happy with the hotel's service. Here is a summary Pro's : 1. Very short walk to the beach and has a separate seating area set for people staying at the hotel 2. Amenities are there to be used if you are staying for 2 days or more Con's : 1. Had messaged them few days before check in asking if they could decorate our bed as it was our anniversary - got a response saying it has been noted but nothing was done on arrival. 2. Major security issue as the rooms are not lockable from the inside. Any employee with a card can open it. When we asked about this - we were told all rooms are like this. Also the door handle was sort of broken for our room, 3. Food seemed just average - not many options especially chicken options and didn't see many options for vegetarians either apart from salads. 4. Few parts of the hotel seemed like they needed refurbishment 5. AC was making a loud noise when put on the max fan speed 6. The service speed could be better during BF Lunch and Dinner
Response from Mohamed Harkouch, Guest Experience Manager on 29 Jan 2024
Dear guest Thank you for your review. we are disappointed to learn that you were not fully satisfied with the hotel condition and service. We strive to provide a modern and well-maintained environment, as well as friendly and efficient service to all our guests. We apologize for any inconvenience you may have experienced during your stay and will take your feedback into consideration for future.We hope to welcome you back in the future. Best wishes,Mohamed Harkouch, Guest Experience Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
A little gem of an Hotel. Great location, private beach over the road. A pleasant 30 mimute walk to the marina. Food on the all inclusive very good.
Stayed 7 nights in Dec 2023
Response from Mohamed Harkouch, Guest Experience Manager on 8 Jan 2024
Dear Mark, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our convenient location and the food we offer. Our team strives to provide a variety of delicious options to cater to our guests' preferences.We appreciate your positive feedback and are glad that you had a pleasant stay at our hotel.We look forward to welcoming you back for another memorable experience.Best wishes,Mohamed Harkouch, Guest Experience Manager

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Layla

Stayed 7 nights in Dec 2023

8/10 Good

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good pool area always easy to get a sun bed. Entertainment team very friendly and helpful
Stayed 5 nights in Nov 2023
Response from Mohamed Harkouch, Guest Experience Manager on 27 Nov 2023
Dear Jenna,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,Mohamed Harkouch, Guest Experience Manager

8/10 Good

femi

Liked: Staff & service, property conditions & facilities, room comfort
amazing
It was lovely, room was nice, bed was comfortable and food was fantastic
Stayed 7 nights in Nov 2023
Response from Hosam El halimi, Assistant General Manager on 16 Nov 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We look forward to welcoming you back for another memorable experience.Best wishes,Hosam El halimi, Assistant General Manager

2/10 Terrible

ISLAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 5 nights in Oct 2023
Response from Hosam El halimi, Assistant General Manager on 27 Oct 2023
Dear Islam,Thank you for taking the time to share your feedback.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope you will consider staying with us again in the future. Best regards,Hosam El halimi, Assistant General Manager

10/10 Excellent

Abdellatif, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms with modern upgrades and pleasant decor. We used our balcony in the evenings to enjoy the late day sun and views of the sea. It was great to be able to walk across the street and use the hotel’s private section on the beach. The staff are helpful and friendly and the hotel has a happy, relaxed atmosphere. The breakfast buffet was good and we particularly enjoyed the Thursday night Moroccan buffet dinner. We would certainly consider staying at the Allegro again.
Stayed 6 nights in Sep 2023
Response from Hosam El halimi, Assistant General Manager on 6 Oct 2023
Dear Abdellatif, Thank you very much for your kind feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. Our team members enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Hosam El halimi, Assistant General Manager

8/10 Good

Ashifa

Stayed 7 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good stay but bad food
Food was bland & repetitive, no flavour to the food, the lack of quality food is a let down for what would have been an amazing stay. Other than the food, staff were great, friendly and always welcoming with a smile. Great beach experience. Please improve on the food and pool quality - thanks!
Stayed 7 nights in May 2023
Response from Manager on 15 May 2023
Dear Guest,We appreciate that you took the time to share your experience with us.Please accept our apologies for not fulfilling your expectations regarding our cuisine and all-inclusive service. We have reviewed your comments with the departments concerned and we are sure they will help us to improve our offer. We work very hard to exceed our guests' expectations and your review encourages us to continue with our efforts to provide you with a more satisfactory experience if you decide to return for another visit.We are, nevertheless, pleased thatyou had an enjoyable stay with us.We are especially happy that you had a chance to truly enjoy our warm hospitality. We pride ourselves on providing personalized service to meet the individual requirements of our guests. It is also a pleasure to know that our pool and installations met your expectations.We look forward to welcoming you back. Best wishes,

10/10 Excellent

mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay,Location,service,food and staff are cery friendly .
Stayed 4 nights in May 2023
Response from Manager on 10 May 2023
Dear Mohamed, Thank you very much for your kind feedback.We are pleased that you had a pleasant stay and that our location met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Your positive feedback inspires us to continue with our efforts.Moreover, we are delighted that we are able to provide you with a great dining experience.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
fantastic hotel with great facilities, right on the beach too!!
Stayed 7 nights in Apr 2023
Response from Manager on 21 Apr 2023
Dear Philip, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Teresa Pernas - Assistant General Manager on 25 Mar 2023
Dear Mr. Hamilton,We would like to thank you for the score you gave us following your recent visit to our Allegro Agadir Hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for choosing us and we look forward to your next visit.Kind Regards,

10/10 Excellent

Elena

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel stuff is just amazing ! They are making the stay wonderful! No one can be compared to them . special thanks to Fouad . Receiptioist and all stuff are just more than exceptional ! But there are some minus in technical points . The phone in room is not working , there is no room service , there is no bathrobe . The cleanliness should be developed. The floor in the room is not cleaning every day . Also the bed clothes is not changing . And there is no two bottles of water upon the check in as it used everywhere . Otherwise the hotel stuff is just is more than wonderful and the location is pretty nice also . Thanks!
Stayed 4 nights in Jan 2023
Response from Manager on 17 Feb 2023
Dear Elena,We appreciate that you took the time to share your experience with us.We appreciate your kind mention of our team's friendly service. It is great to hear that you enjoyed our convenient location, however, we apologize that our usual standards were not met. This information has been passed on to our concerned team members but, please don't hesitate to report this to the reception at the time so that we may take the necessary action. Nevertheless, we are happy to hear you had an enjoyable stay overall.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Hotel is laidback and relaxing. Could always get a sunlounger and the private section of beach was wonderful. Food was very good.
Stayed 7 nights in Jan 2023
Response from Manager on 29 Jan 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We are also glad that the high standards we set ourselves met your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,

10/10 Excellent

Muhammad Tahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Katarzyna

Stayed 2 nights in Dec 2022
Response from Teresa Pernas - Assistant General Manager on 8 Dec 2022
Dear Katarzyna,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Kind regards,

10/10 Excellent

Dalal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
It was amazing, very friendly super clean great service, I went for my husband birthday They made the room birthday decorations delicious fresh cake, bouquet of flowers, my husband loved it, I really recommend this hotel.
Stayed 4 nights in Nov 2022
Response from Mohamed Harkouch - Guest Experience Manager on 28 Nov 2022
Dear Dalal, Thank you very much for sharing this great comment of your recent stay at Allegro Agadir Hotel. We are thrilled that you have enjoyed your stay with us, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review, we look forward to your next visit.Kind regards,Mohamed Harkouch - Guest Experience Manager

10/10 Excellent

Jozsef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever
Extremely friendly staff. Unlimited free drinks all day. Huge selection of buffet food for breakfast lunch and dinner Very close to the beach But the friendliness of the staff is definitely taking a gold medal
Stayed 2 nights in Nov 2022
Response from Manager on 15 Nov 2022
Dear Jozsef, Thank you very much for your kind feedback.We are happy to know our breakfast buffet was to your liking. Thank you for mentioning our dedicated team who always aim to give the best experience possible. We are glad that you had such a nice stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Parvez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for your family.
Best destunation for family with young kids. Staffs are amazing and kids friendly. Fahad was amazing at arranging tours.
Stayed 6 nights in Oct 2022
Response from Mohamed Harkouch - Guest Experience Manager on 31 Oct 2022
Dear Parvez,Thank you for taking the time to review your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.The entire team look forward to welcoming you back for a future visit.Kind regards,Mohamed Harkouch - Guest Experience Manager

8/10 Good

ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, facilities clean and well maintained gardens. close to beach and corniche - great for evening walks with kids. Hotel is family friendly, happy to visit again
Stayed 5 nights in Oct 2022
Response from Manager on 30 Oct 2022
Dear Ibrahim, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Teresa Pernas - Assistant General Manager on 28 Oct 2022
Cher M. Mohamed,Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre hôtel pour votre visite à Agadir. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Bien cordialement,

10/10 Excellent

Shahzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff especially ibrahim at reception. Can not fault the hotel, food variety and quality was good. Entertainment on point.
Stayed 5 nights in Sep 2022
Response from Mohamed Harkouch - Guest Experience Manager on 4 Oct 2022
Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best wishes,Mohamed Harkouch - Guest Experience Manager

6/10 Okay

Hicham

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The staff were not very friendly or helpful. We did not feel welcome. The GM of the hotel barely cracked a genuine smile at us. I always initiated the greetings. The service staff were obscenely flirtatious with select guests. The men would totally ignore me, or look busy the other way, to avoid me asking them for anything. On the other hand, they were way too friendly and helpful to my wife and other women. The "mini-club" for kids is a great concept, and has the potential to be a successful service. Unfortunately, we did not have a good experience with them. The monitor of the mini-cub, Nina, didn't make an effort to bond with our 4-yr old son. She kept her distance from him, never really felt comfortable leaving him with her. One day we ran into her at the hotel's restaurant, my son recognized her and was looking at her, smiling, thinking she would say hi to him, but she didn't. She quickly waved hi to me, and turned away, never even smiling or waving at him. I was shocked. How could she not have that passion for the kids she is supposed to look after? At another resort we stayed previously, the kid's club had a monitor that was wonderful with all the kids! She would acknowledge and call on my son by name, be friendly with him, even outside the bounds of the kid's club. It was really unfortunate because the kid's club was one of the most important factors we considered for booking the resort. Needless to say, we won't be back.
Stayed 4 nights in Aug 2022
Response from Mohamed Harkouch - Guest Experience Manager on 12 Oct 2022
Dear Hicham, Thank you for taking the time to share your feedback. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope you will come and stay with us again, we are eager to regain your confidence during another occasion if you give us that chance.Best wishes,Mohamed Harkouch - Guest Experience Manager

10/10 Excellent

Hicham, Beacon

Stayed 4 nights in Aug 2022

6/10 Okay

Shafiq

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Allegro
The reception staff were excellent and the welcoming. The restaurant staff excellent as well but the cleaning staff don’t do the their job well. The cleaning wasn’t great and bath towels were not given on time . You have to wait for them. The rest of the staff were welcoming and helpful.
Stayed 10 nights in Aug 2022
Response from Manager on 16 Aug 2022
Dear Shafiq, Thank you for sharing your opinion of your stay with us. We are delighted to hear that you enjoyed your stay and appreciate your recognition of our team's excellent service. However, we are very sorry that our high standards were not met on this occasion and assure you that we will review this with our housekeeping team. Please do not hesitate to bring any concerns to our reception at the time so that we can address them immediately. We hope to welcome you again in the future. Best regards,

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have only recently been refurbished, The room is a decent size and the beds are actually really comfortable. It can be a little bit noisy in the corridors at night nothing to cushion the noise. The pool is excellent but unfortunately people do reserve Sunloungers, and many of the Sun lounges are empty for most of the day because of this. But we always found a Sunlounger. The food is really good and plenty of choice, and the bar is well stocked with decent drink. I would recommend this hotel to anybody and it’s a brilliant price awesome.
Stayed 7 nights in Jun 2022
Response from Mohamed Harkouch, Guest Experience on 27 Jun 2022
Dear Louis, Thank you for your review. We are sorry to learn that you experienced some noise disturbance and wish you had informed a member of our reception team at the time so that these issues could have been dealt with. We'll always do all we can to make sure that you're as comfortable as possible. We regret that it seems our policy of not allowing sunbeds to be reserved was not enforced during your visit. Your mention of this matter in your review did not go unnoticed and we are pleased to inform you that, with immediate effect, we will be reinforcing the information by reminding our guests that reserving sunbeds to be used at a later time is not permitted. Nevertheless, thank you for the description of the room we accommodated you in during your stay. It is our goal to provide our guests with attractive and spacious rooms and we are really happy to know you appreciated yours. We are also delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes. Moreover, we would also like to thank you for commenting on our competitive rates as we always strive to ensure the best pricing for our guests. We hope to welcome you back in the future. Best wishes, Mohamed Harkouch, Guest Experience

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stay away
We only stayed at the hotel for two nights and we’re very happy it wasn’t longer. The staff was arrogant and incompetent. When we arrived, the receptionist didn’t provide us with any information and we had to figure out everything on our own. Most of the areal was in horrible condition. Our key cards stopped working three times during the short stay. The coffee at the breakfast was undrinkable and the food was just very very basic. We’re glad we didn’t get all-inclusive. Will not come back.
Stayed 2 nights in Jun 2022
Response from Mohamed Harkouch, Guest Experience on 14 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback. We pride ourselves on high levels of customer service and were concerned to receive your comments. Please rest assured that we have noted your comments and the matter will be addressed with the person concerned. Please accept our apologies for any inconvenience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mohamed Harkouch, Guest Experience

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were nothing short of excellent. I stayed during my birthday week and they were kind enough to prepare a cake. The pool and food and drink facilities were excellent and there were lots of fun activities throughout the day put on by the staff such as darts, table tennis, water polo, to name a few. It was incredible value for money and I would recommend the all-inclusive package for anyone considering staying here!
Stayed 7 nights in Jun 2022
Response from Mohamed Harkouch, Guest Experience on 15 Jun 2022
Dear Dominic, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are very glad that everything met your expectations during your stay. We look forward to welcoming you back for another memorable experience. Best wishes, Mohamed Harkouch, Guest Experience

2/10 Terrible

Aleem

Stayed 1 night in May 2022

8/10 Good

Shamidul

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Friendly staff. Walking distance to the beach. Decent selection on the menu. Avoid the orange juice as it’s not fresh, watered down. Other then that we had a very pleasant stay and will definitely return
Stayed 5 nights in May 2022
Response from Mohamed Harkouch, Guest Experience on 10 Jun 2022
Dear Guest, Thank you for your review of your stay with us. We are glad that our team provided you with excellent service and that you had such an enjoyable stay. We are sorry that your breakfast experience did not quite meet your expectations. Our restaurant team do their best in attending to all of our guests, however, the service may not always be as fast as we would like during our busy periods and we thank you for your patience. Guest feedback is important to us as it helps us to monitor and improve our high standards of service. We hope to welcome you back. Best wishes, Mohamed Harkouch, Guest Experience

6/10 Okay

Lukman

Travelled with family and small children
The room was nicely decorated with a shared balcony overlooking the pool area. Well kept gardens and clean outdoor area. The lobby area was clean and staff were kind and helpful. The corridors leading upto the rooms themselves were not as clean and we saw a cockroach there and also found one cockroach in our room. When we let staff know they did remove it swiftly although it wasn't very pleasant. The breakfast and dinner buffets were well presented if a little limited. The pool area was nice although we didn't have time to use the facilities on offer. The hotel was in a good location close to the beach which you could access via the rear of the property. There is a lot of work on the road outside the front of the hotel and leading down to the main part of agadir beach which means it is difficult to walk down the road due to lack of pavement - this is particularly difficult with a stroller but as i mentioned you can access the another part of the beach from the rear of the hotel.
Stayed 1 night in May 2022
Response from Mohamed Harkouch, Guest Experience on 20 May 2022
Dear Lukman, Thank you for your review. It is rewarding that you found our location convenient and we appreciate your kind mention of our team. Please rest assured that we have noted your comment concerning breakfast and we are always open to suggestions from our guests. We hope to see you again in the future. Kind regards, Mohamed Harkouch, Guest Experience

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

jaouad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff are friendly, Manager Mohamed is always there, I will recommend anyone to stay in. Swimming pool is clean. Agadir is wonderful place to visit
Stayed 2 nights in Mar 2022
Response from Mohamed Harkouch, Guest Experience on 2 Apr 2022
Dear Jaouad, Thank you very much for your kind feedback. It is a pleasure to know that you enjoyed your stay so much that you would return to us, and we appreciate your kind comments about our team, who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back for another memorable experience. Best wishes, Mohamed Harkouch, Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just opening up and lots of cleaning and planting going on and at the time very few guests about a dozen.Good quality bedding and towels. Shower was quite excellent . It is well located almost on the sea front within 50m.
Stayed 7 nights in Feb 2022
Response from Sonia Lloveras Calvo, Operations Manager on 21 Feb 2022
Dear Mohammed, Thank you very much for your kind feedback. We are grateful to you for your mention of our convenient location and the the high standards which we strive to uphold. We look forward to welcoming you back for another memorable experience. Best wishes, Sonia Lloveras Calvo, Operations Manager

8/10 Good

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great location.
Stayed 2 nights in Nov 2021
Response from Sonia Lloveras Calvo, Assistant General Manager on 6 Dec 2021
Dear Ali, Thank you for this kind review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient. We look forward to a return visit from you in the future. Best wishes, Sonia Lloveras Calvo, Assistant General Manager

10/10 Excellent

Cilem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly hotel. Viko and Nur was
Stayed 7 nights in Sep 2021
Response from Sonia Lloveras Calvo, Operations Manager on 3 Jan 2022
Dear Guest, Thank you for your feedback! A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back on a future occasion. Best regards, Sonia Lloveras Calvo, Operations Manager

2/10 Terrible

Safae

Stayed 3 nights in Aug 2021

10/10 Excellent

Zakaria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to travel with family...
Stayed 5 nights in Jul 2021
Response from Sonia Lloveras Calvo, Operations Manager on 7 Jan 2022
Dear Zakaria, Thank you for such a kind review. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We all hope to welcome you back in the future. Best wishes, Sonia Lloveras Calvo, Operations Manager

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort-clean-
Good clean hotel superb room
Stayed 5 nights in Aug 2020

8/10 Good

Shaifur

Travelled with group
Liked: Cleanliness, staff & service
Could become great, not there yet.
Overall satisfied, pool area great, south facing, central round pool heated, plenty of sun beds. All inclusive food not great, bit of protiens, carbs, salads and desserts. Dessert and fruit selection small. Same with the rest of food, but taste wise ok, you won't go hungry. Needs fresh ingredients, better flavours, more dessert and fruit options. Breakfast amd lunch same as above. Rooms need updating, matress soft foam/spring but some like it that way. Fridges dated, scuffs and grime on furniture, fixtures loose etc. Needs fresh paint, updated furniture, tea/coffee making facilities, some colour too. Lobby smallish, not grand, has got seats, bar and south facing balcony. Animation on thursday and friday, but didn't attend so cannot comment. If they made few improvements then it could become great as location is spot on. Left out the hotel walk down the high st up to clubs beach. Back entrance leads straight to beach 3 min away. Right out the hotel leads to small shops, restaurant etc. They are painting the hotel amd saw maintenance people around so perhaps making improvements in time for Easter.
Stayed 4 nights in Mar 2020