In-room safe, individually decorated, individually furnished, desk

Reviews of Luxe Suites Hotel

3 out of 5
Luxe Suites Hotel
No 1 Switch Back Road, Accra

Reviews

6.8
Rating 10 - Excellent. 16 out of 96 reviews" "
Rating 8 - Good. 32 out of 96 reviews" "
Rating 6 - Okay. 26 out of 96 reviews" "
Rating 4 - Poor. 16 out of 96 reviews" "
Rating 2 - Terrible. 6 out of 96 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The room is big, the bed is firm, the staff are cordial and helpful, the hot water flows. But the TV service is horrible and I had to wait until 7pm to move into my room. It seems to me there is no reason the TV has to be so poor.
Stayed 1 night in Feb 2020
Response from TJ on 16 Feb 2020
Thank you for the feedback. We are most grateful. The TV observation is well noted. It will be addressed as soon as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite, clean, good breakfast Warm welcome, location close to airport
Stayed 1 night in Jul 2019
Response from TJ on 30 Jan 2020
Thank you for review. Quite heart warming to read this. We are most grateful. Kind Regards

2/10 Terrible

Kofie, Boston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like the property at all. There wasnt any transportation provided from airport as stated on website. Long story short we went to another hotel during the duration of our two week stay in Ghana.
Stayed 16 nights in Dec 2019
Response from TJ on 14 Jan 2020
Thank you for the review. Kind regards Tijani Salifu

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t enjoy anything at this hotel..I was very disappointed and regretted. Is a total waste of money
Stayed 5 nights in Aug 2019
Response from TJ on 27 Oct 2019
Thank you for the feedback. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your dearest service.
Stayed 1 night in Oct 2019
Response from TJ on 12 Oct 2019
Thank you too. We will have been happier if you have indicated your name. We however, are most grateful for the feedback. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always use this hotel when I come to Accra. I can be relaxed anytime.
Stayed 2 nights in Sep 2019
Response from TJ on 3 Oct 2019
Thank you. Even though you did not mention your name, we really appreciate your compliment. We are most grateful

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opportunities For Improvement
I was excited to try this hotel on my stay in Ghana. The receptionist area was welcoming and he was very nice, also helpful. Unfortunately I didn't enjoy. There is room for improvement in all areas. I love clean hotels to stay when travelling but this was not. Comfort: Bed was not comfy; had hard time resting Clealiness: As I saw roaches in the washroom I would say it is not as clean as it could be. I hope to be able to stay in the future.
Stayed 2 nights in Apr 2019
Response from TJ on 27 Apr 2019
Thank you sir, for the feedback. All your observations have been taken note of. We will work on them all in order to provide better comfort for all our guests.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from TJ on 1 Apr 2019
Thank you for the review. Kind Regards

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2019
Response from TJ on 18 Jan 2019
Thank you for the review. We are most grateful

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Location is great but service is terrible....................
Stayed 1 night in Dec 2018
Response from TJ on 29 Dec 2018
Thank you for your feedback. We will ensure that our service delivery is improved upon. Kind Regards

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
A 3 star hotel should have better breakfast
Breakfast is sub standard to say the least
Stayed 1 night in Nov 2018
Response from TJ on 5 Dec 2018
Thank you for the review. Regards

8/10 Good

AntonBrega, Brooklyn, New York, USA

Liked: Staff & service
The hotel staff were professional and nice, and the hotel itself was clean. However the mattress was too thin and I could only get one single channel on the TV. Secondly it took me about 30 minutes driving around the same vicinity looking for the hotel as the map on Expedia isn’t accurate. I told that to the hotel receptionist who simply laughed at that, telling me he knows about that. But overall, I enjoyed my stay there because of the fair price and proximity to Osu where I usually hanged and had meals. I’d certainly stay in this hotel again and recommend to friends and family.
Stayed 2 nights in Oct 2018
Response from Tijani Salifu on 8 Nov 2018
Thank you for the review. We really appreciate it and we are most grateful. We will however address your TV and thin mattress issues immediately. Best Regards

2/10 Terrible

jay, accra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel i have ever seen ..... what a grand mess this place was. wouldnt recommend to my worst enemy
Stayed 1 night in Oct 2018
Response from Tijani Salifu on 2 Nov 2018
Thank you for your observation. We will work harder to improve upon our service delivery.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
I liked the round bed in presidential suite. However the bathroom was in a terrible state. Will I recommend? No. Not good value for money. You can get better in Accra for the same price.
Stayed 1 night in Sep 2018
Response from TJ on 30 Sept 2018
We have taken note of your observation. We will address your concern and make it more appealing. Kind Regards Tijani Salifu

8/10 Good

Peter

Good
Good hotel
Stayed 2 nights in Aug 2018
Response from Tijani Salifu on 17 Sept 2018
Thank you Peter. We re most grateful.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good night
Response from Tijani Salifu on 2 May 2018
Thank you for the review. We are very grateful. We hope to see you again soon

6/10 Okay

Abiola, KY

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very hard to locate
The staffs were great but the facilities were nothing to write home about. There was a cockroach in the bathroom and the air conditioning was not functioning well. The toilet paper was cheap too if that matters to you.
Response from TJ on 30 Apr 2017
Abiola, Thank you for the feedback. We appreciate your view and we will work as much as possible to address all the issues you raised.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just OK
Not advisable. Run down.
Response from Tijani on 22 Mar 2017
Thank you for the feedback. We would want to hear reasons for your dissatisfaction so that we can make rectification in order to make our customers happier.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.
Just ok.
Response from Tijani on 22 Mar 2017
Thank you sir. We want to hear from you the areas you think we need to improve upon.

8/10 Good

Randy, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is confortable
I liked my stay here, close to everything i needed. Staff friendly and helpful.

8/10 Good

Lucy, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and quiet hotel in Accra
I was in Accra for the week on business and was looking for an affordable, comfortable, quiet and clean hotel for the week. The Luxe fitted the bill perfectly! The staff are attentive, polite, friendly and ensure you have an enjoyable stay. I have to say, with the exception of the aircraft noise from the planes taking off and landing (which you will get anywhere in Accra), it was one of the quietest hotels I've ever stayed in! The only other noise was the faint sound of the morning cockerel! Also, Seth, the hotel driver is excellent for running you around town for meetings. He's very courteous, always on time, and provides a good rate. Also, the wifi connection is excellent. I ate every night in the adjacent restaurant and the food was good, albeit entirely Chinese food. But there was several choices for vegetarians, and the vegetable spring rolls are v tasty! All in all, a great stay. I would go back there again.

8/10 Good

Henry, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place gives you peace of mind.
More so for single travelers and couples without older children in my opinion. Not a hotel for those wishing for all-in luxury but more than satisfactory for those looking for peace of mind, comfort, modern facilities, and immediately available hot water when required in one's room. Also being just a short ride from the airport and close to good traffic routes so you won't spend all day in traffic. The biggest bonus is the Asian themed restaurant right next door. They take the time to prepare the food right which is what one wants from any restaurant. As a single traveler my orders came rather quicker than normal for Ghana but I did also notice that with larger groups the prep time seemed longer. Though I should also add that the portions are quite large and with the reasonable pricing bigger groups appeared to order a number of items. Quite a reasonable spot that checks off most requirements.

4/10 Poor

pat

Disliked: Property conditions & facilities, room comfort
Nice little hotel but terrible amenities
I did not enjoy my stay there. The only good thing about this hotel is the location

10/10 Excellent

M Lovell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

D., Atlanta

Liked: Cleanliness, staff & service, room comfort
A Nice Last Minute Option. Save use online booking
I suddenly found myself needing lodging my last 2 nights in Accra. I went online, read reviews and chose Luxe Suites mostly because of reviews. Even though I had plumbing issues in the bathroom, I was quickly accommodated by being allowed to use another room just to shower, eliminating the need to pack all my personal belongings. I really like this option. The adjoining restaurant had good breakfast and dinner options. Go for the omelet for breakfast! The staff was very pleasant and accommodating. Nice Accra experience . . .

6/10 Okay

Dr Patti, Cape Coast, Ghana

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast included only if the cook is there
This hotel is lovely, well maintained, comfortable, has working bedside lamps and clean linens. The restaurant is very good, asian fusion, very authentic. Slow, but you can work around that. But if you want breakfast, which is included with the room price, you have to be lucky enough to get there before the cook disappears. This has happened both times I have stayed at the Luxe Suites. The first time, the manager actually ran out and found the cook and brought him back to make our breakfast. The second time, the rude waitress just said that breakfast was finished, and grudgingly offered bread. Nobody there to roust the cook. So we left. They should stop saying the breakfast is included if they can't make their cook stay around to provide it. This is the only reason I downgrade my star rating to 2. I will give them one more chance to get the breakfast right.

8/10 Good

Aku, Cape Coast, Ghana

Liked: Cleanliness, property conditions & facilities, room comfort
Very pretty outside and inside
Faux stone pillars at the entry and in the reception area, along with tile mosaic walk ways and parking area set the tone for this very pretty hotel. The room pictures on Expedia are spot on; we had one of the rooms that I had seen, and it was even prettier in person. The reception staff were cheerful and very helpful and efficient. The room was immaculate, pleasing to the eye, and the light fixtures, bed lamp, shower head, water heater, and fridge and AC all worked correctly. Clearly a lot of care is taken of the physical plant here. The room and its bath were clean, with crisp clean linens. The included breakfast was generous with toast, eggs and crepes. But the best aspect of the Luxe Suites is the Asian fusion restaurant. We had rice noodles, chicken stir fried with vegetables, and chicken with cashews. All were prepared correctly with authentic ingredients, including fresh Chinese cabbage, tree ear fungus, real glass (cellophane) rice noodles (not spaghetti imported from Ivory Coast), good soy sauce. The menu is huge. I would stop to eat there if I were just in Accra for the day. The only reason I do not add another star to my rating is the slow and sullen service by the restaurant staff. We who live in Ghana know this is the norm, but visitors will be put off. Ignore it and enjoy the lovely Cantonese food. I will definitely stay here again, and steer visitors to the Luxe Suites. Good value, pleasant surroundings, great food.
Response from Tijani on 26 Feb 2016
Thank you. We hope to see you again.

4/10 Poor

Ray, Manhattan, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2016 Ghana visit
Hotel shows signs of aging and seen very little maintenance over the years. location is very quiet and convenient to city center and airport. customer services is dismal. Room, closets, coffee items all dusty and dirty. Bathroom very filthy and water drains very slowly creating stagnant dirty water in the shower. There is roach infestation. Breakfast is items and toiletries are regularly not available.
Response from Tijani on 30 Apr 2016
We have taken note of all your concerns and we will do our best to improve upon our service. Thank you.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tijani on 30 Apr 2016
Thank you. We hope to see you again someday. Kind regards

6/10 Okay

Ryan

Response from Tijani on 30 Apr 2016
Thank you

6/10 Okay

Stephen, United Kingdom

Good for the price
Bathroom needs upgrade
Response from Tijani on 30 Apr 2016
Thank you. And your concern is well noted. We will work on it.

6/10 Okay

Verified traveller

Liked: Staff & service
Near the Airport, TV not working, AC blowing straight on the bed, not adjustable

8/10 Good

Ronald, Washington, DC

Liked: Room comfort
Wondeful Trip to Accra, Ghana
Nice stay at a quiet hotel. Staff was very courteous.
Response from Tijani on 30 Apr 2016
Thank you sir.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Won't go back!
The hotel is quite dated and could use some upgrade and better cleaning. The room and bathroom had a "musty" odor to it. The closet was dusty and littered with cloth hangers.

4/10 Poor

david, dakar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water, or electricity
Woke to find no power or water in the room. Not a lot of fun when you have a plane to catch at 6am and need to pack in the dark.

8/10 Good

Seun, Lagos, Nigeria

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, Friendly environment, Clean,
I had a good sleep. I will recommend this hotel to friends.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but services dependent on 2 concierges working more than 12 hour shifts. 1 cleaning person so no room cleaning on day she was off duty. Water leaks from AC and walls; stuffy odor. Needs modernization

6/10 Okay

George

Disliked: Staff & service, property conditions & facilities
poorly trained staff.
On arrival, the receptionist took me to a room and declared presidential room, even though I requested an executive room. it took two days and protest that I am not paying for a presidential room, that I was given a residential suite. Breakfast was simple, toast, eggs and coffee with butter and jelly. After three days, I have to protest that there must be oatmeal, which they obliged me on the fourth. day. Any shopping center was far away. I believed that the hotel could be better maintained, staff better trained and a nice intercontinental breakfast provided.

6/10 Okay

AJ, Boston, MA

Liked: Cleanliness, staff & service
Nice hotel close to Airport, Accra
The hotel employees were courteous and willing to assist anyway possible. The Chinese restaurant located within was decent and the food was great. The bed in my room was a bit springy and uncomfortable. However I had a nice sleepover there.

8/10 Good

Joseph Schoofs, Daytona Beach Florida

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
One of the best in Accra
I have stayed at the Luxe Suites many times. I am from the US but have been working in Accra for the last three years. I have probably stayed at the Luxe Suites at least 200 nights in that time. I find the accommodations to be safe and well maintained and by Ghana standards a very good choice for the money however the best aspect of the hotel is the service. The hotel is manned by a staff of hard working attendants who will make your stay comfortable. There is also an owner-operator Chinese restaurant on the property. Good food great service. Both are worth every penny.

10/10 Excellent

Beth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location & Budget
I find the staff to be extremely helpful and courteous. They try to make your stay as comfortable as possible.

2/10 Terrible

Kwesi, Accra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know how this hotel gets a 3.7/5 rating. It doesn't rate at all. With the exception of location and surrounding neighborhood, this hotel is not worth staying at. I selected it for the location because I expected a hotel located in such an upscale neighborhood to be nice. It is unclean and in disrepair.

8/10 Good

Mr. Henry K.

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

8/10 Good

Paul, Exeter, UK

Liked: Staff & service
Good value, great staff
My third time staying here, and always reasonable. My booked room was unavailable, so they upgraded me to a superior room for my 3 night stay without any fuss.

8/10 Good

james

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Geojid, Nashua, NH USA

Liked: Staff & service
Nice hotel if you have reasonable expectations.
The desk manager was great-- friendly, competant, and helpful. Excellent inexpensive restaurant on-site, plus a Chinese restaurant that is a bit pricey. Make sure your cab driver knows how to find Switchback Road 1 before you get into the cab. This is a tiny side-road. To assist, you should reference the nearby Church of Christ the King, the basket weavers, or other landmarks. Ask for a quiet room. If you get Room 1, be prepared for early morning noise and door-slamming, as this is near the staff entrance/laundry room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Hugo, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
I stayed in this hotel for business for six nights. Staff are friendly and hospitable. There's a fine Chinese restaurant next door, which offer fusion food. The hotel surrounding is very quiet, I had very good night sleep there (I am a light sleeper though). But the door at the receptionist area keeps slamming almost every other minute, coz' there is not dampener there. You almost couldn't find anything around the hotel, because it's located in the lane of the quiet neighborhood. But taxi is easy to get (ask the receptionist to call one for you), or you may walk a little bit to the main road, it will not exceed more than GHC 5 (USD 2) for a short distance journey. The staff didn't change my bed sheet till I told them on the third night. Overall, it's a pleasant stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
The staff is excellent, accommodating and helpful. The hotel is pretty average by international standards; I mean, you're in Ghana, so for a hundred bucks you just aren't going to get much. The hotel has the basics, air conditioning, Internet, hot water, a bed. The furniture is good.