Outdoor pool

Reviews of Coconut Grove Regency Hotel

3 out of 5
Coconut Grove Regency Hotel
Mozambique Link, North Ridge, Cantonments, Accra

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 59 reviews" "
Rating 8 - Good. 25 out of 59 reviews" "
Rating 6 - Okay. 15 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 5 out of 59 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is excellent.
The staff, especially Daisy, were professional, friendly and especially accommodating. Daisy was attentive and took excellent care of us. The young men were attentive and helped us with our luggage. When it was less crowded, I had efficient service in the restaurant. One suggestion, instruct the guests on how to turn on the hot water for showers. Also, before booking, advise the guest that there are no elevators
Stayed 1 night in Jan 2020

4/10 Poor

Emil

Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACCRA'S HIDDEN GEM
The old concept of offering genuine “service with a smile” is a rare thing these days but is alive and well in the Coconut Grove Regency Hotel in Accra. From first contact, the standard of customer service was exceptional. A 2-hour flight delay late made us worry that the free hotel transport would be long gone but as we exited Accra’s brand spanking new Terminal 3, it was great to see our name on a board held by the Regency’s friendly and approachable driver. Check-in was smooth and professional but rather than being met with a forced grin common to many reception desks, Alpha, the duty manager, seemed genuinely glad to greet us and welcomed us with a much-appreciated chilled coconut. Things got better as, due to the hotel being very full, we were upgraded to a suite. If first impressions really do count, Alpha had scored a direct hit. Check out was equally painless. Our room was spotlessly clean and spacious with incredible solid, hand-carved wooden furniture featuring traditional African scenes. All the rooms are in excellent condition with air conditioning to add to the comfort and a strong 24-hour security team ensure safety. The hotel is very well located with easy access to the Accra’s vibrant night life. Our stay at The Regency was amazing. The friendly and helpful staff give a true warm Ghanaian feel to the place. It is a real gem, infinitely preferable to the many overpriced “Westernised” alternatives. Highly recommended.
Stayed 10 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Internet not consistent . Airport shuttle unreliable
Stayed 6 nights in Oct 2018

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but not great
Hotel is tired and they are busy with renovations- no pool or gym available.
Stayed 1 night in Jun 2017

6/10 Okay

sunil kumar

Liked: Cleanliness
Room was good but storage was issue, no cup boards in room, bathroom was bigger than room, little awkward in staying. gym was dirty and machines were out of order. not very great experience.

2/10 Terrible

Corinne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no wifi working, air condition not working well, room a bit dirty, hair in bed

8/10 Good

Fiona, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid price hotel in Accra
Hotel caters mainly for business rather than tourism. Wifi worked in the room but not very well in the bar or the restaurant area. The staff were very welcoming and organised a car with a driver for us - Ibrahim, who was absolutely first class, very reliable and an excellent driver. Evening meal in the restaurant was slow but this seems typical in Ghana. Overall, the hotel was spotless, the staff friendly and I would stay here again

10/10 Excellent

Derrick, Minneapolis MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i enjoyed my stay at this please i will definitely come back to the hotel again

6/10 Okay

Leon, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the hotel is very good indeed. However, breakfast is average and the TV channel selection available in the room is very poor indeed. Also, no newspapers in the public/common areas (e.g. reception, breakfast room). However, on balance, for a short business trip, the hotel is comfortable and convenient.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good value hotel
I was looking for a good value hotel for a business trip - where the money came out of my pocket. I followed the Expedia ranking and found the Coconut Grove to be a friendly, good value hotel close to the places I needed to visit.

10/10 Excellent

Seun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel OK but with a few niggles
The staff are friendly, the room was very spacious and the facilities OK. A few niggles: the room was rather dark; the shower hose wasn't long enough for the head to reach the holder; you need to remember to switch on an immersion heater 15 minutes before you want to have a shower; but probably the greatest annoyance was the poor wifi in my room - it wasn't worth trying to use it.

6/10 Okay

Vikash Agarwal, India

Liked: Staff & service
Good Service
Stayed 4 nights and stay was comfortable. Location with respect to my conference hall was quite good. Restaurant was good but choices were limited specially for vegetarians. Breakfast , though ok, was a bit monotonous.

2/10 Terrible

Winthrop Carty, USA

Disliked: Staff & service
Canceled 1 night of reservation without informing
This hotel took it upon itself to cancel my reservation with them for an extra night without telling me. They claimed they "told hotels.com" although I never received any communication to that effect. This caused a major problem for us.I do not recommend this hotel.

8/10 Good

Cheryl, Honiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Accra
This hotel was very welcoming, clean and well kept. Nice areas to relax at the end of the day; pool bar and swimming and indoor/outdoor dining.

2/10 Terrible

Winthrop Carty, US

Disliked: Staff & service
Careful: canceled last night of reservation
Coconut Grove took it upon itself to cancel our last night without telling us. They refused to give an explanation and claimed they "informed hotels.com" of this...no evidence that occurred. In looking online for a new hotel (which we found -- Afia Village Resort, go there instead) I noticed Coconut Grove was still offering rooms the same night they cancelled us...at 4x what we paid. Dishonest. Avoid them.

6/10 Okay

eaglegun, UK

Liked: Room comfort

2/10 Terrible

Winthrop Carty, US

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unilateral Cancelation of Reservation
We booked to stay there for 3 nights and then a final single night upon returning 3 days later from a trip outside of Accra. On my last day during the first segment of our stay there I simply said that I'd look forward to seeing them again in a couple of days and the receptionist casually informed me they had canceled that reservation and had "informed hotels.com". (I never heard anything from hotels.com) Looking up on hotels,.com that same day, they STILL had rooms but at 400 plus USD. Hmmm.. NOT ETHICAL. Good thing I asked or we would have returned late at night from a long road trip to no bed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In person, its beautiful
My friend and I each had a single room and both were very very pleased. However, the staff is what made the stay really memorable. Everyone, including the two little doggies that hang out in the lobby, were totally accommodating, helped us find cars with drivers who were terriffic, the business center downloaded a wifi driver that I needed and their wifi access was top notch and much much more. I would stay there again without question.

6/10 Okay

Edith, Washington DC

Liked: Staff & service
Disliked: Property conditions & facilities
Average Hotel
Nothing to write home about in terms of the rooms. Wifi was strong and service staff was very good.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Averi, Washington, D.C.

Liked: Cleanliness, staff & service, room comfort
easy place to stay
The Coconut Groove was a pleasant place to stay and the staff was great and went above and beyond for me. Only problems were that the card that my office claims to have used to cover my room ahead of time was not on file, so I had to pay out of pocket and there were some minor maintenance issues (door to courtyard was kind of broken and my shower head holder was not completely secured to the wall).

10/10 Excellent

Malcolm, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business travellers
Good service and friendly staff. The hotel is run with quiet efficiency - all staff seem to know their roles and perform them well. I had a suite so was very comfortable and roomy for work and relaxation. Good shady area near cocktail bar for sitting and working. Some slight criticisms: hotel pool is in a very exposed position, in the middle of the courtyard - no-one using it - no sun beds out. Gift shop could be expanded as there are no local craft shops near. Too much writing and paper work when checking out - several separate bills (tax etc) and makes checking out a long process.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly relaxed hotel, in convenient position
I try to stay here on business trips to Ghana. Rooms are always clean and comfortable, and welcome warm. Positioned about half way between airport and the centre of Accra. If you prefer a smaller, informal and relaxed hotel over an impersonal international chain, this is the one for you.

8/10 Good

Doug, Dakar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, close in
Pleasant and quiet environment. Pictures on website do not do justice. Rooms somewhat plain. Decent restaurant. convenient location. Internet was poor, but reception blamed it on the ISP.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to my conference venue
Great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

IndianTraveller, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
A very friendly hotel ideal for people visiting Accra on business, but still prefer a quiet hotel with a typical Ghanaian ambiance. The property is slightly old.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A standout by Western standards
After spending 2 weeks in terrible hotels througout Ghana, we decided to treat ourselves with something nicer. We were leary becuase all the 4 and 5 star hotels got average or less reviews when spending 200 USD or more per nigth. With that, If I was going to take a chance, I was not gping to spend that kind of money. I am glad we chose Coconut Grove!. The beds were comfortable, they had stable electricty all the time and the service and food were outstanding. i will stay here again and skip the so called 5 star hotles on the beach. The staff is excellent and exceeds our Western standards!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Simpiwe

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate and reasonably good value for money
I know Accra well and there are plenty of hotels to choose from these days. Coconut Grove overs pretty good value for money for the business traveller but there is not a touristy feel and certainly no holiday atmosphere in the hotel, which is a shame for those of us who travel for pleasure and not for business.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The hotel hosts open air wedding reception/parties in which loud music is played to the discomfort of guests who reside in the rooms. This made my stay very stressful for the most part. I will advise that the various conference and banquet halls should be used for wedding parties and receptions instead of the paved quadrangle.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not great.
The water turned off completely twice for many hours during our two day stay. Service was lacking and overall not as nice as you'd expect from the price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very cosy african style hotel . beautifull
liked it very much

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Our Coconut Grove stay was a very nice. The hotel staff was very helpful w/our internet issues, & all the staff was personable on some level which is nice. Our room was pretty basic, A.C worked great & TV was okay. Our room had small fridge to keep our water bottles cold. breakfast was mostly continental, however each morning there was a a person to make you eggs to your liking. We didn't use the pool, however it looked very clean. Would reccomend this hotel for anyone needing to stay close to gov't offices, or people who what central Accra location. Traffic can be HORRIBLE so was nice to be close to many of the things we needed.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Middle-Class Hotel in Central Accra
Coconut Grove is a quiet friendly and very safe place in North Ridge, from where all of Central Accra can be easily reached. The architecture is charming with brick facade and a large courtyard. My room (in the newer building) was large and clean, bathroom very functional, AC and (free) internet working well. Good breakfast with fresh prepared eggs or pancakes and nice Ghanaian food in the restaurant. Usually the place is pretty quiet, only Wednesday nights it gets crowded when they have Salsa night. 5 minutes walk to the very hip +233 music bar.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Classic Accra Hotel
A consistently up to the challenge standard hotel that got even friendlier compared to the earlier years.Well, the pool was on renovation but doesn t that show that things are being well maintained?
Stayed 1 night in Jun 2017

6/10 Okay

旅おじさん, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
綺麗なホテル
最上階のスイートにupgradeしてくれました。welcome ココナッツジュースは美味しかったです。

8/10 Good

alain christophe, Cotonou

Liked: Cleanliness, staff & service, property conditions & facilities
hôtel à recommander.
c'est un emplacement idéal pour faire ses courses.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fijn hotel
Goede keus voor verblijf in Accra. Goed verzorgd, grote schone kamer met fijne douche, zwembad, behulpzaam en vriendelijk personeel, wifi meestal prima haal en brengservice naar het vliegveld. Wel beetje buiten t centrum maar met de taxi ben je daar zo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Simple but clean and functional
A good alternative to the pricier hotels further down on Independence Avenue.

6/10 Okay

Yanavan, FRANCE

Liked: Cleanliness, room comfort
Disliked: Staff & service
Moyen
Bruyant (banquets, réunions avec sono, cours de salsa le mercredi soir, coups de balai dans la porte dès 7h). Service minimum. Plusieurs incidents: serrure bloquée, lit effondré etc. Chambres propres et correctement équipées. Beau bâtiments. Piscine correcte. Difficile à trouver pour la plupart des taxis.

10/10 Excellent

Jonas, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Splendid staff
Stannade en natt innan avfärd från Ghana. Vi är väldigt nöjda med hotellet. Personalen var väldigt vänlig och proffsiga. Restaurangen serverar en väldigt bra mat och frukostbuffén är bra.