Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers

Reviews of Quinta Real Acapulco

4.5 out of 5
Quinta Real Acapulco
Paseo De La Quinta No 6, Fracc. Real Diamante, Acapulco, GRO

Reviews

8.8

Excellent

Rating 10 - Excellent. 384 out of 664 reviews" "
Rating 8 - Good. 170 out of 664 reviews" "
Rating 6 - Okay. 66 out of 664 reviews" "
Rating 4 - Poor. 28 out of 664 reviews" "
Rating 2 - Terrible. 16 out of 664 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a premier hotel. As far as beachfront lodges go, it would be hard to compete with Quinta. The staff, on the whole, are terrific. And the accommodations tremendous! BUT, there are a few things to be aware of…. The restaurant is VERY EXPENSIVE. We (two) had a total of five meals over three days, and it cost me over $750. I don’t know how that’s possible, except that I did not pay sufficient attention to the pricing in pesos. It would benefit the international traveler to ensure all menus contain $ listings, instead of only displaying peso prices. It’s a tourist getaway, so there is obviously no hesitation to charge exorbitantly. I’m still astounded by the amounts. Another thing to consider… the hotel does not have easy access. The heavy security apparatus makes coming and going a challenge. If you’re traveling by taxi, it can be an aggravation. I would rent a car if I had it to do over again. There was one incident with a guest in the suite above playing excessively loud music, apparently preferring to party rather than enjoy the surf side experience. I complained to the front desk, and fortunately the matter was resolved within an hour. The main thing to bear in mind is, Quinta is not within easy walking distance to common services, like grocery stores, restaurants and malls. Be prepared to spend on transportation if you’re planning to go out and visit places in Acapulco. But if your objective is a relaxing seaside stay, there is possibly no better place in Acapulco.
Response from Guest service on 11 Oct 2023
Dear guest,Thank you so much for this review, we hope to see you again soon

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service was impeccable, but AC was malfunctioning and Tv also. Bugs found around toilet and no coffee in bedroom.
Stayed 1 night in Oct 2023
Response from Guest service on 8 Oct 2023
Dear guest Thank you for your visit and your comments

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Servicio al huésped on 21 Oct 2023
Les esperamos pronto

10/10 Excellent

israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!!!
Stayed 3 nights in Jul 2023
Response from Guest service on 1 Aug 2023
Dear guestThank you so much for your visit, we hope to see you again soon

4/10 Poor

Gustavo, Chula Vista

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Food was very limited and really bad. My wife got sick eating shrimp at beach level restaurant. By far, nothing close to previous experiences in other Quinta Real Hotels. Not recommended at all.
Stayed 1 night in Jul 2023
Response from Guest service on 1 Aug 2023
Dear Guest We are very sorry this happened. We hope ypu let us change this comment

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Servicio al Huésped on 31 Jul 2023
Estimado huesped Gracias por su calificación y su visita. Los esperamos pronto

10/10 Excellent

Muriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Acapulco hotel with excellent service
Very pleasant stay in a perfect location in Acapulco. The service is excellent, and I want to specially mention Victor, server at the restaurant, as he went above and beyond to make sure we were satisfied. Don't forget to try the pina colada served at the pool and on the beach, it is especially delicious.
Stayed 3 nights in Jul 2023
Response from Guest Service on 31 Jul 2023
Dear guestThank you very much for your service. We are glad that you found this place a very pleasant one. We will let our staff know about this review

10/10 Excellent

Gloria

Stayed 3 nights in Jul 2023
Response from Servicio a huésped on 8 Aug 2023
Muchas gracias por su calificación

6/10 Okay

Angel

Stayed 3 nights in Jun 2023
Response from Servicio a huésped on 28 Jun 2023
Estimado huésped Lamentamos la calificación que se recibimos. Nos gustaría tener mas detalles acerca de su visita. Estamos a sus ordenes en qracagtedc@quintareal.com

6/10 Okay

Santiago

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Servicio a huésped on 25 Jun 2023
Estimado huésped Esperamos que ponto nos visite de nuevo para mejorar esta calificación

10/10 Excellent

Eulalio, South Padre Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is at a cliff so the view is wonderful
Stayed 4 nights in Jun 2023
Response from Guest Service on 6 Jun 2023
Dear guestThan you so much for staying at this beautiful hotel. We hope you visit again soon

10/10 Excellent

Edmundo Mora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really nice, and quiet, The ocean view its amazing. Its next to Revolcadero beach, even though is a Crowed and popular beach, the hotel have the benefit of being several yards from the crowded spaces, the beach is vast and its clean. The pool it is open 24/7. The staff its really kind and polite. Try the artisan coconut ice cream, it's really delicious.
Stayed 3 nights in May 2023
Response from Servicio a huésped on 18 May 2023
Dear guestThan you for taking the tie to write this comment. We hope that you return soon

4/10 Poor

Thomas

Liked: Cleanliness, room comfort
Disliked: Staff & service
We paid for one of the suites for 2 nights. The room was clean and comfortable if a little dated. The bed was comfortable. We went to dinner the first night. We ordered the sashimi. It came to the table room temperature. I ordered a Caesar salad. They put bottled blue cheese. When I called them on it they insisted it was Caesar. Whatever. My wife ordered the red snapper. It was the toughest piece of fish we have ever had. Then they left the salad I didn’t eat on the bill. When my wife asked for extra coffee pods at the front desk she was told there would be a surcharge. I’m paying for a suite and you are going to nickel and dime me for coffee pods. The next night when I ordered ice for the room that took forever to get there. Don’t waste your money at the restaurant and temper your customer service expectations if you go to this hotel
Stayed 2 nights in Apr 2023
Response from Guest service on 1 May 2023
Dear guest,We are very sorry for all the inconvenients. We hope you let us host you again and chance this commets

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Watermen the property is in an ideal location with the best surf in Diamante. I own beach house six hours south of Acapulco in Puerto Escondido and another one four hours north in Troncones. I like to stay here to break up the long drive. I have stayed here now four different times and love it. The staff is excellent so no reason to go anywhere else.
Stayed 1 night in Apr 2023
Response from Guest Service on 17 Apr 2023
Dear GuestThanks for always coming back, we hope to see you again soo

10/10 Excellent

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
The location is spectacular… surrounded by an entire private neighborhood that’s great for beautiful morning walks and a private beach that I loved, quiet and tranquil. The beds and pillows were amazing- I couldn’t have slept better. The food was also good and affordable and we really enjoyed the service by the pool. The rooms are dated and they are a bit stingy with drinking water in the room, but the views make up for the old couches :)
Stayed 3 nights in Feb 2023
Response from Guest service on 26 Feb 2023
Dear guestThank you for staying in this beautiful hotel. Thank you fortaking the time to write this review.

10/10 Excellent

Carlos

Stayed 3 nights in Feb 2023
Response from Servicio a huésped on 26 Feb 2023
Muchas gracias por su calificaciónLes esperamos pronto

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Beautiful beach, the best in Acapulco. The staff was always courteous. Cleaned room and the view from the balcony was fantastic!
Response from Guest service on 29 Jan 2023
Dear guestThank you for your visit and for taking the time to make this comment, we hope to see you soon.

8/10 Good

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The Staff is absolutely excellent! The property location is excellent! The beach in front maybe best in the area. However, the entire property is showing it's age. The bed and pillows were excellent however the towels were torn and worn out? No hand towels in the bathrooms? Room felt dirty. The lounge chairs and pads were worn out at the pool? Food was marginal at best. The facilities in general are overdue for a remodel!
Response from Guest service on 29 Jan 2023
Dear GuestThank you very much for your visit. All of your comments, will be taken to make this hotel better

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay
Response from Servicio a huésped on 10 Jan 2023
Estimado huéspedEsperamos verlos pronto en esta su casa lejos de casaQuedo a sus ordenes

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo increible
Stayed 1 night in Nov 2022
Response from Servicio a huésped on 1 Dec 2022
Estimado huéspedMuchas gracias por su visita, los esperamos pronto de regreso

8/10 Good

Samuel Andrew

Stayed 3 nights in Oct 2022
Response from Servicio a huésped on 30 Oct 2022
Estimado huésped Gracias por su visita Los esperamos pronto

10/10 Excellent

Claudia, San Diego

Stayed 5 nights in Aug 2022

10/10 Excellent

GILBERTO JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
It was our Honeymoon and everything was perfecto, with 1 excemption, my golf cap was taken by someone at the pool AND dissapear. Talk to Janna and She was It was nowhere to be found
Stayed 3 nights in Aug 2022
Response from Guest service on 1 Sept 2022
Dear guest Thank you for your visit, we area happy you enjoyed our hotels

10/10 Excellent

hyon suk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Recommend this hotel.
Stayed 3 nights in Jul 2022
Response from Servicio a huésped on 1 Aug 2022
Estimado huésped, Muchas gracias por su visita. Los esperamos pronto de regreso

10/10 Excellent

Luz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! I was treated like a queen!!
Stayed 2 nights in Jul 2022
Response from Guest service on 25 Jul 2022
Dear guest Thank you for your visit. We hope to see you again soon

10/10 Excellent

Edson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nicely, friendly, a perfect place for vacations
Stayed 4 nights in Jun 2022
Response from Servicio al Huésped on 4 Jul 2022
Estimado huésped Muchas gracias por si visita. Esperamos tenerlo pronto de regreso a esta su casa lejos de casa

10/10 Excellent

rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2022
Response from Servicio al Huésped on 11 Jun 2022
Estimado huésped Los esperamos pronto de regreso a esta su casa lejos de casa

10/10 Excellent

Helmut, Rogers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in May 2022
Response from Servicio al huésped on 11 Jun 2022
Muchas gracias por su visita los esperamos pronto

10/10 Excellent

Nancy

Stayed 1 night in Mar 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great especially the service !! Hotel should try to clean up view at the beach with all chairs and tents all cluttering beach and view on left hand side, but otherwise all very good, rooms could be painted and updated as well !
Stayed 3 nights in Feb 2022
Response from Guest Service on 27 Feb 2022
Dear guest Thank you for visiting. We will take actions to improve the things that you mention.

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Servicio al huésped on 1 Feb 2022
Estimado huésped Gracias por su visita Los esperamos pronto

8/10 Good

guillermo r

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a very nice area of Acapulco. Very safe. Very pretty. The hotel is about 30 years old. They do an ok job at maintaining it…. It is starting to show its age. The employees do a pretty good job at serving the guests.
Stayed 3 nights in Jan 2022
Response from Guest Services on 25 Jan 2022
Dear guest Thank you for your visit. We hope to see you again soon

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional customer service
Exceptionally clean, very quiet and relaxing atmosphere. The mostly Spanish speaking Staff were courteous and respectful. Special thanks goes to Oyuky for her superior customer service. Her special attention during a communication and logistical issue were greatly appreciated!
Stayed 5 nights in Jan 2022
Response from Guest Services on 25 Jan 2022
Dear guest Thank very much for your comments, we will share them with our staff. It was a pleasure having you we, at this you home away from

8/10 Good

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slow check in. Good staff.
Stayed 3 nights in Jan 2022
Response from Guest Services on 25 Jan 2022
Thank you for your visit and your comments, we hope to see you again soon

10/10 Excellent

Amilcar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private, comfortable
Stayed 4 nights in Jan 2022
Response from Servicio al Huésped on 25 Jan 2022
Es nuestra misión hacerlos sentir seguros, los esperamos pronto.

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2022
Response from Servicio al huésped on 25 Jan 2022
Muchas gracias por quedarse en este bello lugar

6/10 Okay

GUSTAVO, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service
Lo conocí hace 20 años y era un gran hotel. Las instalaciones son buenas aún pero necesita na refrescada en la decoración. No cafetera en la habitación. No sillas en el balcón. Pocos canales de TV Servicio de Desayuno extremadamente lento Carte de Vinos prácticamente inexistente. En general buena actitud el personal con algunas excepciones. Muy buen servicio y buena selección de bebidas en la piscina.
Stayed 4 nights in Jan 2022
Response from Servicio al Huésped on 1 Feb 2022
Estimado huésped Sus comentarios son muy importante para nosotros. Tomaremos acciones para mejorar el tiempo de respuesta en los servicios de desayuno

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Servicio al Huésped on 10 Jan 2022
Estimado huésped Muchas gracias por su visita y el tiempo para dejar esta calificación. Les esperamos pronto de regreso

10/10 Excellent

Fabrice, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right in front of the sea. The beach was fantastic with little to no crowding despite being in a very popular area. The food was a highlight, the restaurant is very good, highly recommended.
Stayed 4 nights in Dec 2021
Response from Guest Services on 9 Jan 2022
Dear Guest Thank you for your visit. We hope to see you soon

10/10 Excellent

Juan David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, nice hotel.
Stayed 3 nights in Dec 2021
Response from Servicio al huésped on 9 Jan 2022
Dear guest Thank you for your visit. We hope to see you soon

10/10 Excellent

Manuel, Mexico City

Stayed 2 nights in Dec 2021

10/10 Excellent

Rossana

Stayed 5 nights in Dec 2021
Response from Servicio al huésped on 8 Dec 2021
Estimado huésped, Muchas gracias por elegirnos para pasar unos días de descanso en Acapulco, Los esperamos pronto de regreso.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Alright
The hotel is nice, simple, clean, and in a beautiful location. While it could use some remodeling to bring it up to the 20's standard I cant complain much.
Stayed 2 nights in Nov 2021
Response from Guest service on 30 Nov 2021
Dear guest Thank you for staying in this beautiful hotel. We will take actions aborto the comments you mensioned.

6/10 Okay

Tatiana, Pasadena

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Amazing view but the rooms need remodeling of furniture (e.g., broken lamp, uncomfortable bed) and their staff needs better training.
Stayed 1 night in Jun 2021
Response from Guest service on 30 Nov 2021
Dear guest, Thank you for staying with us. We will take actions to improve all points mensioned

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice, a bit run-down over the years but pretty nice
Stayed 3 nights in Oct 2021
Response from Guest Services on 11 Oct 2021
Dear Guest Thank you very much for visitings this beautiful hotel we hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel, lo mejor es la privacidad de su playa ya que al estar bordeado por rocas prácticamente no hay más turistas que sólo los huéspedes del hotel.
Stayed 2 nights in Jun 2021
Response from Servicio al Huésped on 15 Jul 2021
Estimado huésped Estamos siempre para brindarle el mejor descanso. Esperamos que pronto nos visite de nuevo

8/10 Good

ADRIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien...
Todo muy bien, los cuartos perfectos con una vistaal mar increible, solo que si los alimentos muy caros
Stayed 4 nights in May 2021
Response from Servicio al Huésped on 9 May 2021
Estimado huésped Gracias por visitarnos y dejar sus comentarios. Los esperamos pronto de regreso en esta su casa lejos de casa.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando calienta el sol acá en la playa podría ser el soundtrack de este hotel genial, con playa al final de la Bahía!
Stayed 3 nights in Apr 2021
Response from Oyuky Aranza - Servicio al Huésped on 18 Apr 2021
Estimado Huésped, Muchas gracias por su visita y por dejarnos sus maravillosos comentarios. Esperamos verlos pronto en esta su casa lejos de casa.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2021
Response from Oyuky Aranza - Servicio al Huesped on 30 Mar 2021
Estimado huésped, Muchas por su visita y por tomarse el tiempo de dejar esta calificación. Estamos siempre a sus ordenes

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Oyuky Aranza - Servicio al Huésped on 7 Feb 2021
Estimado Huésped Gracias por quedarse en este hermoso hotel. Esperamos que nos visite de nuevo