Sun deck

Reviews of Las Torres Gemelas Acapulco

3 out of 5
Las Torres Gemelas Acapulco
Costera Miguel Aleman 93, Acapulco, GRO

Reviews

7.4

Good

Rating 10 - Excellent. 284 out of 1006 reviews" "
Rating 8 - Good. 361 out of 1006 reviews" "
Rating 6 - Okay. 176 out of 1006 reviews" "
Rating 4 - Poor. 94 out of 1006 reviews" "
Rating 2 - Terrible. 91 out of 1006 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing. Just long wait for elevators and check in.
Stayed 2 nights in Mar 2024
Response from atención a clientes on 27 Mar 2024
Buenos días. Estimado Cliente. Gracias por hacernos llegara sus comentarios. Nos da gusto saber que disfrutaron su estadía, daremos seguimiento a la observación de los ascensores para evitar molestias a nuestros invitados. Gracias por su visita.

6/10 Okay

GPM

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I like the ocean view.. staff service the are confuse they maje ypu sing so many unnecesary paper work for everything you do they need to work in do improments in te property is very old and is nt related with the clima event they still have room key a regular key no electronic key wich is not cnlofortable they need to work hard t9 compete with other places in mexico.
Stayed 1 night in Mar 2024
Response from atención a clientes on 21 Mar 2024
Good afternoon Dear cleitne. Thank you for sending us your comments. We are glad that you enjoyed the view of the bay, we are sorry that it caused you inconvenience by requesting your digital signature and on the receipt of the loan of controls. We are working on repairing many damages caused by weather and hurricane, this will take time.ikewise, we are changing the locks on the doors of the rooms, they will begin to be digital, we are sorry that one of them has not been assigned.We hope you visit us soon to be aware of your registration and room delivery. Thanks for your visit.

6/10 Okay

Santos

Disliked: Cleanliness
Stayed 6 nights in Feb 2024
Response from atención a clientes on 8 Mar 2024
Buenos Días Estimado Cliente. Enviamos un cordial saludo.

6/10 Okay

Eduardo

Stayed 2 nights in Oct 2023
Response from atención a clientes on 13 Oct 2023
Buenos Días. Estimado Eduardo. Reciba saludos cordiales.

2/10 Terrible

Jocelyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nothing like the pictures. Rooms are dingy and dirty. Stains on the walls and furniture. Extremely outdated. Everything looks like it was caked in white paint, the lobby is sad. Needs an EXTREME facelift. Will not be staying here again. Not nice or pretty at all. Owners should really invest in a remodel as it would bring the place back to life. Stayed with my 9 month who possible did get a fungal infection idk :( 0/10
Response from atención a clientes on 4 Oct 2023
Nice day. Dear Customer. We are sorry for not having met your expectations, we will follow up on these with those in charge of all areas as well as our General Management. This is to improve the quality of service provided. Your comments are very important. Thank you for your visit.

10/10 Excellent

Pedro Antonio

Stayed 1 night in Sep 2023
Response from atención a clientes on 13 Sept 2023
Buenas Tardes Estimado Pedro. Enviamo un cordial saludo. Muchas gracias por externar tan buena calificación. Esperamos visiten pronto el puerto.

4/10 Poor

Martha

Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from atención a clientes on 3 Aug 2023
Buenos Días estimada Martha, Enviamos un cordial saludo.

4/10 Poor

jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from reservaciones on 23 Jul 2023
Buen día, agradecemos su preferencia y haberle tenido en nuestras instalaciones. vuelva pronto

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rented 3 Rooms and one of them had a very bad smell and had a water leak in the bathroom and they reported 3 times to customer service and they never came to check
Stayed 2 nights in Jul 2023
Response from atención a clientes on 14 Jul 2023
Good afternoon Mr. Eduardo. We are sorry for the inconvenience, of course we will follow up on these details to avoid inconvenience. Thanks for your visit.

6/10 Okay

Karime

Travelled with family
Liked: Staff & service
Found a few insects in the room, sheets on one bed where reap, and the bed had a sunk part on the right side, the draining on the shower was so slow.
Stayed 1 night in Jul 2023
Response from atención a clientes on 14 Jul 2023
good afternoon dear karime. We are very sorry for the inconvenience in the room. In the customer service department they could gladly offer you a room change, that way you would be comfortable (we do not have any report) we will gladly follow up.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 3 nights in Jun 2023
Response from atención a clientes on 19 Jun 2023
Buena Tardes Estimado Mike. Nos da gusto haya disfrutado de la maravillosa vista. Saludos cordiales.

2/10 Terrible

Oscar

Stayed 2 nights in Mar 2023
Response from atención a clientes on 24 Mar 2023
Buenas Tardes Estimado Oscar. Enviamos un cordial saludo. Esperamos visiten pronto el puerto. Saludos cordiales.

2/10 Terrible

Roselyn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jan 2023
Response from atención a clientes on 20 Mar 2023
Buenas Tardes. Enviamos saludos cordiales, esperamos visiten pronto el puerto.

6/10 Okay

Armando

Stayed 1 night in Oct 2022
Response from atención a clientes on 8 Oct 2022
Buenos Días. Quedamos a sus ordenes, esperamos su pronto visita. Saludos.

2/10 Terrible

Ana

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did no appreciate the attitude the staff had when we asked for someone to come fix our AC, as it was not working.
Stayed 2 nights in Aug 2022
Response from reservacionesacapulco on 31 Aug 2022
Good morning Dear customer. We greatly appreciate sharing your comments, they help us improve the quality of the service provided. We are sorry for the inconvenience with the air conditioning, it had the remote control deprogrammed, we will verify these details to avoid inconvenience to our guests and we wish comfort and comfort in the rooms. We hope that you will allow us to receive you in the future to serve you as you deserve. Thank you for your trust.

10/10 Excellent

Ma elisa

Stayed 1 night in Aug 2022
Response from reservacionesacapulco on 12 Aug 2022
Estimado cliente, Agrademos su visita!

6/10 Okay

Julio

Travelled with family
Pésimo servicio no agua caliente para mi bebe el teléfono para llamar a recepción no tenia cables
Stayed 1 night in Apr 2022
Response from atención a clientes on 6 May 2022
Buenas tardes. De antemano reciba un cordial saludo y su vez lamentamos mucho los inconvenientes y el no haber cubiertos sus espectativas, agradecemos sus comentarios muy importantes para ofrecer un excelente servicio y atención a cada uno de nuestros invitados. quedamos a sus ordenes, esperamos nos permita poder recibirlos en un futuro y mostrar nuestros avances. Excelente tarde.

4/10 Poor

Donna

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
A big disappointment
Property was not as in listing. The bathtub was non-functional and the kitchen didn’t have equipment. These were prime features why we booked here. We asked twice for kitchen utensils and still they didn’t come. Towels were also not received in a timely fashion. My bed had a distinctive hollow in it.
Stayed 2 nights in Apr 2022
Response from reservacionesacapulco on 8 Apr 2022
Dear customer, we appreciate you taking the time to provide us with an assessment of your stay, as it is important for the improvement of our services. We are sorry our team did not meet your service expectations. We will send comments to the operational area of ​​the towel service, kitchen equipment and mattresses to be aware of and improve it. We hope you give us the opportunity to welcome you and serve you as you deserve on a future visit. We appreciate your visit!

2/10 Terrible

Fikret

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty rooms with roaches
Stayed 1 night in Jan 2022
Response from atención a clientes on 7 Jan 2022
good afternoon. We are very sorry not to have met his expectations, we have no information that he had problems in his rooms, we will be aware of the aforementioned observation. We are at your service in attention to the people.

2/10 Terrible

Fikret

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and they don't let you check in until after 3pm
Stayed 1 night in Jan 2022
Response from atención a clientes on 7 Jan 2022
good afternoon. We appreciate your observation and we will follow up on this. Regarding the time of entry, it is effectively from 3:00 p.m., but all our guests can pre-register and make use of the hotel facilities. We hope you give us the opportunity to visit us and serve you as you deserve.

10/10 Excellent

Rutilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! I can’t wait to go back !!!
Stayed 1 night in Sep 2021
Response from Atención a clientes del Hotel Torres Gemelas on 1 Oct 2021
Dear guest, it is a pleasure to hear that you had a nice stay at our hotel. Please, do not hesitate to return, we will be happy to serve you again.

2/10 Terrible

Alejandro

Travelled with family
Not profesional customer service, everybody that work there need retraining.
Stayed 2 nights in Aug 2021
Response from torres gemelas acapulco on 11 Sept 2021
Hola buenas noches tomaremos muy en cuenta su comentario

6/10 Okay

Julio

Travelled with family
Stayed 3 nights in Aug 2021
Response from RESERVACIONESACAPULCO on 29 Aug 2021
Buena tarde, nos da un gusto enorme saber que fue de su agrado su estadía en esta su casa Las Torres Gemelas. Esperamos nos visten pronto.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This property needs a lot of improvements.
Stayed 2 nights in Jul 2021
Response from RESERVACIONESACAPULCO on 8 Jul 2021
Buena Tarde Agradecemos mucho sus comentarios y tiempo para responder , ya que es muy importante para nosotros para la mejora de nuestros servicios. Excelente tarde

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from reservacionesacapulco on 21 Aug 2021
Estimado cliente agradecemos su visita. Lo esperamos próximamente, sera un gusto tenerlos de nuevo en nuestras instalaciones. Un cordial saludo

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from atención a clientes on 3 Jul 2021
sin comentarios

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2021
Response from atención a clientes on 17 Jun 2021
Hola buen dia, sin comentario

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
We enjoyed our stay here rooms were clean people are very friendly can’t wait to plan our trip and stay here again
Stayed 2 nights in Jun 2021
Response from RESERVACIONESACAPULCO on 13 Jun 2021
Buena tarde Agradecemos sus comentarios y por compartir su experiencia con nosotros, nos fue grato atenderle y haberle recibido en nuestras instalaciones. Nos da gusto saber que tuvieron una estancia confortable y agradable. Los esperamos pronto en esta su casa Las Torres Gemelas Acapulco.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Excellent, nice view and good location
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with group
No microwave. No plates, no utensils, no glass, no coffee mug, a/c leaking water inside the living room. No safety deposit box inside the room.
Stayed 8 nights in May 2021
Response from atención a clientes on 12 Jun 2021
Hola buenas tardes, Hornos de microhondas no manejamos, los utensilios se solicitan con supervisora, tomaremos en cuenta su comentario del aire acondicionado ya que no tuvimos ningún reporte al respecto, cajas de seguridad están en el área de la recepción sin costo, Agradecemos sus comentarios son muy importantes para mejorar en nuestro servicio, Bonita Tarde!!!!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from atención a clientes on 10 Jun 2021
Buenos Días, Reciba saludos cordiales.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I loved the views I hated no wifi and horrible customer service....
Stayed 3 nights in May 2021
Response from atención a clientes on 22 May 2021
Buenas Tardes. Reciba un cordial saludo, nos da gusto que le haya gustado la vista a la bahía, con respecto al tercer punto estaremos al pendiente con respcto alñ servicio. quedamos a sus ordenes.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2021
Response from RESERVACIONESACAPULCO on 9 May 2021
Gracias por su visita!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it it’s gonna be the spot to go to on my trips to Acapulco from now on
Stayed 2 nights in Apr 2021
Response from Las Torres Gemelas. on 29 Apr 2021
Hola buenas noches, sus comentarios son muy importantes para nosotros, esperamos su pronto regreso a esta su casa hotel Torres Gemelas Acapulco

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, everything was terrible, real bad service, first time that experienced
Stayed 1 night in Apr 2021
Response from reservacionesacapulco on 28 Apr 2021
Buen día Agradecemos sus comentarios para la mejora de nuestros servicios. Nos hubiese gustado saber a detalle cuales fueron sus inconvenientes y haberle atendido para mayor comodidad en su estancia. Sin mas por el momento quedamos a sus ordenes.

2/10 Terrible

Wilmer

Travelled with family
Liked: Cleanliness, room comfort
Could of been a hell of a lot better.
Easily one of the worst places I’ve ever stayed whoever runs the place should be fired. Overall the property is nice and frankly if I had basic services like water and power I would give it 5 stars but 2 of the 3 days I was there those were off. The property should of had the power back up within a few hours no excuses not even for Mexico. But overall a nice hotel just need water and power and hot water. The one day I did have water it needed better boiler even tho it was hot I still like warm water.
Stayed 3 nights in Apr 2021
Response from Las Torres Gemelas. on 22 Apr 2021
sus comentarios son muy importantes para mejorar en nuestro servicio, lamentamos el inconveniente

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi super slow to non existant.other than that ok for the price
Stayed 3 nights in Mar 2021
Response from atención a clientes on 22 Mar 2021
Buenas Tardes. Agradecemos su comentario y con gusto daremos seguimiento a su observación. ya que nos encontramos trabajando en el servicio del wi fi. Excelente día.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from atención a clientes on 23 Feb 2021
Buenas Tardes, Reciban saludos cordiales.

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 3 nights in Dec 2020
Response from atención a clientes on 5 Jan 2021
Reciba saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left an important family picture in our room by accident; the staff at Gemela's went out of the way to help hunt down our lost treasure. We are so appreciative of the genuine care and concern they had for us during our stay Las Torres Gemela's.
Stayed 6 nights in Dec 2020

10/10 Excellent

Mario, Tulsa oklahoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waa very nice ppace my family was vercpleased with everything, ill go back next year
Stayed 2 nights in Dec 2020
Response from atención a clientes on 31 Dec 2020
Buenos Días, Nos da mucho gusto haya disfrutado su estancia en esta su casa Las Torres Gemelas, esperando nos visiten pronto. Quedamos a sus ordenes en atención a clientes ext 7031-7032-7033 horario de oficina de 8:00 ama a 22:00 hrs. excelente año.

10/10 Excellent

Julia Carolina, Kansas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very nice with a beautiful ocean view. The room has a queen and a twin bed with a sofa bed, a small kitchen and refrigerator. The only thing I didn’t like was the bathroom door that was very hard to close and had to slam it shut every time which made a very loud noise. Other than that, I would definitely stay there again.
Stayed 1 night in Dec 2020
Response from atención a clientes on 22 Dec 2020
Buenas Tardes. Agradecemos se haya tomado unos minutos de su valioso tiempo para darnos su opinión y observaciones con respecto a nuestro servicio, daremos con gusto seguimiento a ellos.Esperamos poder recibirlos muy pronto en esta su casa Las Torres Gemelas Acapulco. Excelente tarde.

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not from Mexico? Do not come
This is not an international friendly hotel. 1) The beach is kind of private but there is nothing else, it looks insecure and there's people hiding from the sun under a big structure (seems like a bridge) 2) Rooms have metallic security gates, do not know why but it looks "again" insecure and creepy 3) Valet parking is not enough. if you arrive late night, they just tell you they do not have any more room for your car. Just like that 4) Staff looks friendly, but we did not find anyone who speaks English
Stayed 2 nights in Nov 2020
Response from atención a clientes on 23 Nov 2020
Buenas Tardes. Agradecemos sus comentarios y su reciente estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar todas y cada una de las estancias. Con respecto a playa contamos con una playa semi-privada, misma que se abre el acceso según condiciones del mar ( señalamiento de marea, bandera roja o amarilla), por seguridad de nuestros huéspedes. Cabe mencionar que con lo que respecta a habitaciones, la seguridad y la proteccion de nuestros clientes es siempre nuestra principal prioridad, por lo que se trabaja con cerrojos para la apertura y cierre, asi como aumentar la seguridad de las habitaciones. Lamentamos los inconvenientes suscitados con algunos servicios. Daremos seguimiento a comentarios, Nuestra prioridad es poder ofrecer un ambiente muy bien cuidado y confortable. Quedamos a su ordenes. Excelente tarde.

8/10 Good

Mark R

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful view and comfortable beds!
For the price, it was perfect! We loved having our own refrigerator in the room, as well as a table. We love having a place to read or play games when we are in the room. Also an added plus that we had a two burner stove, cups, a pot and a spoon to be able to make coffee in the morning! What a surprise! We enjoyed it. Yes it was old but clean and a beautiful view!
Stayed 1 night in Oct 2020
Response from atención a clientes on 30 Oct 2020
Buenas Tardes, Agradecemos que haya tomado unos minutos de su valioso tiempo para externar su opinión; para nosotros es muy importante que nuestros clientes se sientan como en casa. quedaos a sus ordenes atención a clientes ext 7031-7032-7033 horario de oficina de 8:00 am a 22:00 hrs

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun trip
Wifi doesn’t work in the rooms only at the pool and lobby. All rooms are different and some are newer than others. The view is nice from any room with ocean view. It was on sale when we got the rooms so it was nice rooms for the amount we paid.
Stayed 3 nights in Sep 2020
Response from atención a clientes on 23 Sept 2020
Good morning, we appreciate your comment but it would be very important to indicate which room number you had or, i you make any reporte to sent the technician for check the problem., about the rooms we are working lslowly fixing them, we would have gladly offered you a room change

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020
Response from torres gemelas acapulco on 20 Sept 2020
sin ningún comentario de su parte

8/10 Good

Sasirot

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Elba Ventura on 24 Aug 2020
Agradecemos su preferencia!

10/10 Excellent

León, Houston Texas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The huge room with waves crashing all night! The entire bed lights up in the shape of seashell !
Stayed 3 nights in Aug 2020
Response from torres gemelas acapulco on 23 Aug 2020
Hello, good morning, we would have liked you to have made your comment during your stay to be able to help you, we regret the inconvenience

10/10 Excellent

Reyna, LA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe, at home, and well taken care at, perfect location, I didn’t even need a car. The staff is great, attentive and honest .
Stayed 7 nights in Aug 2020
Response from reservacionesacapulco on 12 Aug 2020
Buenas Tardes Agradecemos su preferencia y nos da mucho gusto que haya tenido una agradable estancia en esta su segunda casa Las Torres Gemelas Acapulco, esperando regresen pronto. Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony needs to be more child safety but the overall condition is pretty good
Stayed 3 nights in Jul 2020
Response from Elba Ventura on 31 Jul 2020
Estimado cliente, Agradecemos su comentario, el cual se canalizará al área operativa. Si es posible me proporcione número de habitación para realizar una revisión. Gracias.