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Reviews of Hotel El Presidente Acapulco

3.5 out of 5
Hotel El Presidente Acapulco
Av. Costera Miguel Aleman 8-9, Fracc. Club Deportivo, Acapulco, GRO

Reviews

4.6
Rating 10 - Excellent. 52 out of 864 reviews" "
Rating 8 - Good. 105 out of 864 reviews" "
Rating 6 - Okay. 192 out of 864 reviews" "
Rating 4 - Poor. 219 out of 864 reviews" "
Rating 2 - Terrible. 296 out of 864 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lenic, Lions Bay

Business traveller, Travelled with partner
Disliked: Amenities
No internet available all day long! No drinking water in the rooms
Stayed 1 night in Oct 2023
Response from HOTEL EL PRESIDENTE on 24 Oct 2023
Nuestra mayor motivación es que nuestros clientes estén a gusto con nuestro servicio, por eso agradecemos tu comentario, y nos pondremos manos a la obra para darle una solución a lo ocurrido y poder ofrecer una mejor experiencia. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HOTEL EL PRESIDENTE on 3 Oct 2023
Nuestra mayor motivación es que nuestros clientes estén a gusto con nuestro servicio, por eso agradecemos tu valoración, y nos pondremos manos a la obra para darle una solución a lo ocurrido y poder ofrecer una mejor experiencia. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

2/10 Terrible

Jose Hernandez

Stayed 3 nights in Jun 2023
Response from HOTEL EL PRESIDENTE on 13 Jul 2023
Lamento mucho que no estuviera contento con el servicio prestado en esta ocasión. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

2/10 Terrible

pedro

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall in terrible conditions. The rooms were torn down! The AC was leaking creating puddles and all they did was bring a towel. The bathroom shower was holding on for dear life. We got the room with a balcony, but it was so sketchy I was scared the balcony was gonna fall at any second. I couldn’t even bring coolers or hot food into the hotel and they had no fridge. Over all I was cursing myself for not looking more Into the hotel before booking. Don’t make the same mistake I did!!!
Stayed 4 nights in Mar 2023
Response from HOTEL EL PRESIDENTE on 10 Mar 2023
Thank you very much for contacting us and leaving us a comment. I am very sorry that you were not happy with the service provided on this occasion. Could you please let me know the number of the room in which you were put up? It would be great. I would love to investigate what you are telling us to find out what could have gone wrong with the service provided. The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us.

2/10 Terrible

Radiant

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy sucio, sobre todo las cortinas, aparte de sucias, rotas, no te dejan tener hielera ni musica en el area de la alberca, el elevador no servía, el hotel el general está muy deteriorado, el internet no funciona, pesima experiencia, mejor me hubiera hospedado en el Calinda Beach.
Stayed 3 nights in Jan 2023
Response from HOTEL EL PRESIDENTE on 2 Feb 2023
Agradecemos el tiempo que se ha tomado para dejarnos su comentario, ya que, apreciamos mucho los comentarios de nuestros clientes. Muchas gracias por la sinceridad con que nos expone su experiencia. Le pedimos disculpas por el servicio que nos redacta haber recibido. Su comentario nos ayuda a seguir mejorando. Tenga por seguro que evaluaremos esta situación para poder evitar que ocurra de nuevo algo similar. Le estamos muy agradecidos por su preferencia y por la oportunidad que nos dio al elegirnos.

4/10 Poor

leticia, Chula vista

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here pictures are not near reality As soon I got there hotel didn’t have electricity. View is nice but not the best area. Don’t recommend at all
Response from HOTEL EL PRESIDENTE on 18 Dec 2022
Nuestra mayor motivación es que nuestros clientes estén a gusto con nuestro servicio, por eso agradecemos tu comentario, y nos pondremos manos a la obra para darle una solución a lo ocurrido y poder ofrecer una mejor experiencia. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

2/10 Terrible

Steven

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Big rooms with huge Balcony. excellent location.
Stayed 2 nights in Dec 2022
Response from HOTEL EL PRESIDENTE on 12 Dec 2022
Nuestra mayor motivación es que nuestros clientes estén a gusto con nuestro servicio, por eso agradecemos tu comentario, y nos pondremos manos a la obra para darle una solución a lo ocurrido y poder ofrecer una mejor experiencia. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

8/10 Good

Raul

Stayed 3 nights in Jul 2022
Response from HOTEL EL PRESIDENTE on 3 Aug 2022
¡Gracias por tu elección! Agradecemos que te hayas tomado el tiempo para dejarnos un comentario, tu opinión es muy valiosa para nosotros, será un placer tenerte de vuelta.

2/10 Terrible

Sylvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A horror film
The worst hotel I have ever stayed! Old, rusty, smelly and there was a spring out of the mattress that hurt my leg! No way to use their old and nasty towels, I bought towels at the supermarket for my whole family. The swimming pool was so dirty that we avoided it! Noisy, smelly and rusty air conditioning. Please consider to take this hotel out of hotel.com
Stayed 2 nights in Jul 2022

4/10 Poor

gilbert

Liked: Room comfort
Disliked: Staff & service
The negatives outweighed the positives
The only thing I liked was the ocean view and being a stone throw away from the beach. NOTHING ELSE. I came very close to cancelling, due to a few reasons inluding the room not being ready at the time indicated and even after they told me to come back and they still made me wait almost 30 minuits after. I kept having issues with the key card as well and my frustration level was getting a bit high. They kept my I.D without telling me and thought I had lost it before retracing my steps and leading me back to reception. They were not clear that they keep your I.D as guarantee, For what? no place has ever done this out of hundreds of hotels I've stayed at. I was also annoyed with their no outside food or drink policy, but I saw people with coolers in the pool. So pretty much you have to sneak in the goods like contraband. Honestly I would only return here out of sheer desperation.
Stayed 1 night in May 2022
Response from HOTEL EL PRESIDENTE on 10 Jun 2022
We appreciate the time you have taken to leave us your comment, since we greatly appreciate the comments of our customers. Thank you very much for the sincerity with which you expose us your experience. We apologize for the service you write us have received. Your comment helps us to continue improving. Please be assured that we will evaluate this situation in order to prevent something similar from happening again. We are very grateful for your preference and for the opportunity you gave us by choosing us.

4/10 Poor

JOSE ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Me gustó la amabilidad de los empleados. Son amigables y serviciales.No me gustaron las instalaciones. Son viejas y obsoletas. la piscina es vieja y se ve descuidada, el agua se ve turbia. No hay aire acondicionado en la recepción, ni en las áreas comunes, los elevadores están muy viejos. Los muebles de las habitaciones son del siglo pasado, en la tv de la habitación solo se ven 3 canales. La señal de wifi es totalmente inestable, intermitente, es inservible. la herrería del balcón de la habitación está vieja y oxidada. la apariencia exterior del hotel es de total abandono. En general las instalaciones del hotel son lamentables y deprimentes.
Stayed 3 nights in May 2022
Response from HOTEL EL PRESIDENTE on 17 May 2022
Muchas gracias por ponerse en contacto y dejarnos un comentario. Lamento mucho que no estuviera contento con el servicio prestado en esta ocasión. ¿Podría por favor, hacerme saber el número de la habitación en la que fue hospedado? Sería genial. Me encantaría investigar sobre lo que nos comenta para saber más sobre el servicio prestado. La felicidad de nuestros clientes es extremadamente importante para nosotros, y es por eso que nos sentimos orgullosos de la valoración que nos suelen dar nuestros clientes.

2/10 Terrible

Florinda

Stayed 1 night in Apr 2022
Response from HOTEL EL PRESIDENTE on 29 Apr 2022
Nuestra mayor motivación es que nuestros clientes estén a gusto con nuestro servicio, por eso agradecemos tu valoración, y nos pondremos manos a la obra para darle una solución a lo ocurrido y poder ofrecer una mejor experiencia. Te invitamos a visitarnos próximamente y vivir una experiencia más confortable.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice , clened and staff helpful.
Stayed 2 nights in Jul 2021
Response from Hotel El Presidente Acapulco on 12 Aug 2021
Thank you for staying with us, we hope you come back soon.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en muy malas condiciones, olor a drenaje y acabados viejos y deteriorados.
Stayed 2 nights in Jul 2021
Response from Hotel El Presidente Acapulco on 26 Jul 2021
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at El Presidente hotel in Acapulco. Old, dirty and bad service. Absolutely no money has gone into modernizing the hotel and this hotel was built in 1957! Have nothing positive to say about our stay there!
Stayed 1 night in Jul 2021
Response from Hotel El Presidente Acapulco on 14 Aug 2021
Agradecemos por elegir su vacaciones con nosotros pero de la misma manera estamos apenados por la situación que vivió nos puede indicar en que habitación estuvo para mejorar y ofrecerle un mejor servicio en un futuro

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to our room we noticed that our room had a rusty A/C until that was hanging on the ceiling that had been repaired with ducked tape. When I was about to go to sleep I noticed that my pillow had foundation and their was a handprint on the wall. We didn’t receive enough towels and we only got a bedsheet. I tried to shorten my stay at the hotel. A day before leaving I witnessed our vehicle being brought back the driver spoke to an employee and then they took back the car around after 20minutes. Right after we drove out of the hotel we were stopped by a crooked cope and tried to charge us 1500 pesos otherwise we was going to keep our drivers license. We said that we didn’t know what he was saying and requested that we’d go to the embassy. It was about a block away. Once we arrived I explained what happened and the cope removed the ticket without a charge.
Stayed 3 nights in Jun 2021
Response from Hotel El Presidente Acapulco on 25 Jun 2021
Dear Sir We regret the inconvenience caused during your stay and offer you an apology. We will follow up to improve the service.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience had to leave 2 days in advance with no refund or compensation of any kind
Stayed 2 nights in Apr 2021
Response from Hotel El Presidente Acapulco on 14 May 2021
Buenos Lamentamos lo sucedido le compartimos que nosotros respetamos las políticas de acuerdo a su reserva. Desconocemos si su reserva fue en categoría no reembolsable de ser así no procede reembolso alguno. permítanos saber a nombre de quien estuvo la reserva y si usted desea regresar a esta su casa podemos otorgarle una salida tardía de acuerdo a disponibilidad.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien todo
Stayed 1 night in May 2021
Response from Hotel El Presidente Acapulco on 14 May 2021
Agradecemos su preferencia por hospedarse con nosotros, nos es grato saber que su estancia haya sido placentera. Esperamos y regrese de nuevo a esta su casa.

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, room comfort
Stunning view
The location was excellent, within close proximity to Starbucks for coffee. The view of the bay is amazing! The hotel had rules that prevented outside food from being brought into the rooms, which was inconvenient as I was traveling with an 85 year old grandparent.
Stayed 1 night in Jan 2021
Response from Hotel El Presidente Acapulco on 10 May 2021
Dear Mr. Mike, we appreciate your preference to stay with us, we hope and return to you will return soon this, your home. We offer you an apology for the inconvenience of the food, I hope you understand that we do it to prevent the spread of insects in the rooms.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
No new towels on a daily basis. Not allowed to get any type of food at any time insude your toom. Super noisy AC. No beach towels. Very mean and unprofessional staff overall. Got trapped in the elevator due to a blackout and no one care to check the elevators. The worse hotel ever in my entire life.
Stayed 3 nights in Apr 2021
Response from Hotel El Presidente Acapulco on 19 Apr 2021
Dearest guest, We are very sorry for the incovenients presented during your stay. Regarding the beach towels, at the time of your registration you are informed that it is with a fully refundable deposit. About the blackout, it was a general problem in the area, beyond our jurisdiction. Never the less, we are deeply sorry for the complications that this meant to you.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff was rude and unorganized. building is old needs alot of work done. they close the beach acess and pool at 8pm parking fills up and once its full you have to find your own parking somewhere else.
Stayed 2 nights in Mar 2021
Response from Hotel El Presidente Acapulco on 19 Mar 2021
Dear Sir, we offer you an apology for the mentioned comments that made your stay unpleasant, we will take it into account to improve the service offered. The pool schedule is a schedule established by our property's policy, and parking is subject to availability as you can see in the property's services.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY FAR AWAY!!!
Worst experience with a hotel ever, STAY AWAY!!! Room was disgusting! Bed was dirty, floor had sand everywhere, bathroom was falling apart and looked like it was from the 60’s, curtains were ripped and falling down, and to top it all off the room smelled like something died in it! We ended up checking out immediately after seeing the room and checking into Fiesta Americana down the street. I would HIGHLY recommend this hotel, after hearing about our experience the upgraded us for FREE to a King Suite room!
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2020
Response from Hotel El Presidente Acapulco on 6 Jan 2021
Buenos días agradecemos su preferencia por hospedarse con nosotros. Su opinión es importante.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presidente stay
Great location and view
Stayed 1 night in Nov 2020
Response from Hotel El Presidente Acapulco on 17 Dec 2020
Mr. John we appreciate your preference to stay with us! You will always be welcome in this home. Come back soon!

2/10 Terrible

Patricia, De la mora

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Only thing We enjoyed was the pool. Other than that everything sucked
Stayed 2 nights in Dec 2020
Response from Hotel El Presidente Acapulco on 10 Dec 2020
Good afternoon Mrs. De La Mora, we regret the inconvenience you had when staying with us, I share that we do not have any report from you about the inconvenience you had during your stay, which we need to follow up and improve our service.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel is in a good location, but it is old and outdated. There are rooms without air conditioning which is not in the advertisement. I would not stay here again;
Stayed 1 night in Mar 2020

2/10 Terrible

MartinG

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No amenities at all. Barren room not even a plastic cup! They come in and put theAC on and take the remote away. You have to put a $20 deposit for the tv remote. A dump. Sorry
Stayed 1 night in Jan 2020
Response from Adriana. on 25 Feb 2020
Thank you for staying with us! Your opinion is very important to us. We offer an apology and we will work on it to improve the service.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room need more acomodación, no AC in commune areas. Love restaurant, Hotel needs attention. Staff very pleasure
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Summer 2019
The staff was friendly and our room was clean but the mattress was so hard we would wake up with sore backs
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again
Very old hotel, bad room conditions, no warm water on bath, A/C broken and no way to control the temperature. Door and windows rusted. The elevator that takes you to the beach was broken. The restaurant service was awful. But the people in front desk where nice.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location has no refridgerator, they do not allow you to bring food or drinks into your room. We asked for bigger blankets and was told they didn't have any. Horrible experience...couldn't buy anything from the people on the beach...had to go down into the sand.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Awesome view and loved the balcony. Great location
Stayed 3 nights in Sep 2018

8/10 Good

Eva A

Good
The hotel leed world bit the servir las excellent
Stayed 4 nights in Sep 2018

2/10 Terrible

Tony, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely poor maintenance. Half of the light bulbs and power outlets not working. No WiFi. No chairs in the balcony. It is a beautiful building and used to be a nice hotel. Now it is just abandoned.
Stayed 1 night in Aug 2018

2/10 Terrible

Veronica, Anaheim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was old and dirty complained to staff but they told me since I was not a member they could not do anything. Member:: timeshare holder
Stayed 5 nights in Jul 2018

2/10 Terrible

Maria, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in really bad condition
On our last night water began liking from the roof flooding the room. No wifi after they were advertised with it. It was disgusting!!
Stayed 7 nights in Jun 2018

6/10 Okay

michael

It was a great location and holiday.

4/10 Poor

Carolina

Disliked: Cleanliness, property conditions & facilities
Pretty disappointing
The hotel was a dump. For the money stay anywhere else. The room we were provided originally has a bad smell, we paid for an upgrade and got a really nice view of the beach. They didn’t come to clean the room, the elevator broke, so to go down you’d have to go up, the hotel needs a lot of repair. It’s a fine place if your just there to get drunk and party with friends I suppose but for a couples weekend it was a bad choice.

6/10 Okay

steve, seattle, WA

Liked: Cleanliness, staff & service, room comfort
Good hotel that has known better days.
I stayed here is 1997, so I can say the hotel has known better times. Deposit is now required for swimming pool towels and remote control. Deposit required for iron, deposit surrendered if iron used more than two hours. Rooms have the same beautiful view of the beach. Good location, good swimming pool.
Stayed 2 nights in Feb 2018

2/10 Terrible

Bradd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nasty. No hot water. I don't recommend this hotel.
Stayed 5 nights in Jan 2018

6/10 Okay

Renan, Lizard Lick NC

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was helpful location is great but the hotel need a lost of repair its falling apart
Stayed 1 night in Jan 2018

8/10 Good

JIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to lay in the sun, play on the beach and go swimming in the ocean. Lots of restaurants within easy walking distance and an abundance of inexpensive taxis to take you any place you want to go and Acapulco has lots to do. There are ocean excursions, shopping and cliff diving shows daily.
Stayed 8 nights in Nov 2017

8/10 Good

Jess , Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and staff attention, staff checked us as soon as we arrived, it made us happy staying with all attentions to us.
Stayed 2 nights in Aug 2017

2/10 Terrible

Mayeli, Maryland USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER!!!!!! When we arrived into our first room we didnt have toilet paper so i asked for it and after 2 phone calls and 2 hours later they brought us paper but that wasnt the only issue we turned our AC on and it didnt work that took 3 hours to get it situated and they ciuldnt fix it so they had to cjange my room after they changed my room this room also didnt have toulet paper and the phone didnt work either i guess they put me there so i wouldnt bug them anymore anyway dont stay here the Grand Plaza hotel on the other habd is the best hotel in all of Acapulco
Stayed 2 nights in Jul 2017

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even try
Worst experience ever, insects and cockroaches inside the room we ask for refund but manager denied
Stayed 3 nights in Jun 2017

2/10 Terrible

Andres O

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thums down to Hotel El Presidents Acapulco
Horrible ! Conditions at hotel were not good at all. Door to balcony not locking. No mirrors, no hand towels. Air conditioning unit not working properly. Very noisy. Unable to sleep and rest well. Restaurant lacking proper menu. Whatever furniture there was it was old and ugly.
Stayed 3 nights in May 2017