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Reviews of Boca Chica

3.5 out of 5
Boca Chica
Playa Caletilla, Acapulco, GRO

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 136 reviews" "
Rating 8 - Good. 37 out of 136 reviews" "
Rating 6 - Okay. 17 out of 136 reviews" "
Rating 4 - Poor. 6 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hideaway in Caleta. Beautifully renovated design hotel with the 50s vibe. Amazing tropical views. Great pool side restaurant. Convenient connection with Acapulco downtown. We had a great time starting the 2020 here :) The staff helped us to arrange a private driver/tour guide to show around Acapulco. Many thanks for having us and hope to be back :)
Stayed 3 nights in Dec 2019
Response from GM on 5 Feb 2020
Dear Guest We cannot thank your words enough. Thank you for chosing Boca Chica as your Hotel Destination in Acapulco. We would love to have you back anytime son. Safe travels back home.

6/10 Okay

Hector, Easton ma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unique old!! Restauranr food and stuff was awesome!
Stayed 2 nights in Dec 2019
Response from GM on 5 Jan 2020
Dear Héctor Thank you for choosing Boca Chica as your hotel destination in Acapulco. We really thank aeading you had a nice stay with us. We would love to welcome you soon again. Happy New Year

4/10 Poor

Timothy John

Disliked: Property conditions & facilities, room comfort
Old and extremely shabby !
This hotel is old, very old and in very poor condition. First thing you notice is the area, it maybe the worst area in Acapulco and felt very dangerous. The lobby has a low ceiling and is dark so not very welcoming. The elevator is extremely slow and there's only 3 floors. The room is small with a TV not much bigger than my laptop. The is 1 drawer for all you clothes and absolutely no shelf our counter for your wash kit. The bathroom (including the shower) is inside the bedroom (no walls, only for the tiny toilet). There is no glass in the windows just screens and shutters so the air conditioning is ineffective, the lowest we got the room was 27c. The swimming pool is small so heats up fast and is not refreshing the whole area around the pool is shabby and in desperate need of renovation. It looks like the only thing done was to put a fresh coat of paint right on top of the old paint without any preparation at all. I booked here because it's a Habita group hotel, I have stayed in many and enjoyed them all, this is an embarrassment I simply do not understand why Habita would allow their name on this hotel. If there was a bright spot, it was the people, like the other Habita hotels the staff were friendly and very helpful, but even that cannot overcome this dreadful property.
Stayed 2 nights in Nov 2019
Response from GM on 4 Dec 2019
Mr. Timothy Habita is very proud to own Boca Chica. And as an Habita property, the design may be understood or not, like what happened in your case. We provide a closet with hangers where you can set your clothes. And no, our TVs are not the size of a lap top. The hotel is located in the best sanctuary for scuba diving with clear water, full of nature and live. Boca Chica is located in one of the most popular beaches of Mexico, and once you are inside you get to enjoy of peace and most wonderful view. Best place to relax. We are sorry this is not a hotel for you. And we appreciate your comments. Have a wonderful day

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great 50s style hotel
amazing hotel we will be back!
Stayed 2 nights in Nov 2019
Response from GM on 18 Nov 2019
PLEASE DO! Thank you for chosing us as your destination hotel. See you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
,the price change at check in Over charge, service it is realy good but price it
Stayed 3 nights in Jul 2019
Response from Thelma GM on 21 Aug 2019
Thank you for chosing Boca Chica, as your destinations Hotel in Acapulco. Comments like yours always motivate us to improve. Hope to see you back soon

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from GMBC on 23 Jul 2019
Muchas gracias por habernos preferido como su hotel de estancia en Acapulco. Esperamos recibirle muy pronto nuevamente

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall good all was nice view was beautiful easy to find
Stayed 1 night in Mar 2019
Response from Thelma Esquitín General Manager Boca Chica on 26 Apr 2019
Dear Guest Thank you for the precious time you took to write your valuable comments. We are very pleased to read you had a nice stay at Boca Chica, and looking forward for your next stay with us. Have a wonderful stay at home

10/10 Excellent

Sarah, Puebla, mx

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly pet friendly. Quiet waterfront amidst the craziness of Acapulco. The beachfront rooms are great!
Stayed 1 night in Dec 2018
Response from Ane on 1 Jan 2019
Thank you Sarah for sharing you experience and your kind words. We are thrilled you loved the sea view rooms and enjoyed our little oasis in Acapulco. We would love to welcome you back soon

10/10 Excellent

Louis

Amazing place to relax, nice decoration, great view, and well located directly on the water. Good restaurant and spa as well, you don't need to get out from the hotel to spend a wonderful weekend.
Stayed 1 night in Nov 2018
Response from Ane on 20 Nov 2018
Thank you Louis for your comments, So glad to hear you enjoyed our Little oasis in Acapulco! Best

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 3 nights in Nov 2018
Response from Ane on 15 Nov 2018
Gracias, te esperamos pronto en Acapulco!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ane Echeverria on 23 Aug 2018
Gracias Mariana por la visita.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for newlyweds
Nice hotel, friendly staff, clean rooms. The location of the hotel is not the best, the area seems dangerous. Hotel do not have indications or menus in English, but they are working on it.
Stayed 2 nights in Aug 2018
Response from Ane Echeverria- General Manager on 24 Aug 2018
Thank you Josue for sharing you experience in Boca Chica. I really appreciated your feedback, this help us to continue growing. We look forward to welcoming you back in our little oasis in Acapulco.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view, wonderful balcony, good place to rest, but not much nearby.
Stayed 7 nights in Jul 2018
Response from Ane Echeverría - Gerente General on 7 Aug 2018
Thank you Tina for your review, We are thrilled you liked the balcony and enjoyed your time in Boca Chica. Looking forward welcoming you back in our little Oasis in Acapulco

6/10 Okay

Jose Mauricio

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2018
Response from Ane Echeverría - Gerente General on 9 Aug 2018
Gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3days vacation
Went for vacations and it was wonderful. Food and drinks were good. The view was amazing
Response from Gera on 25 Apr 2017
Dear Guest, Thank you so much for your review; we are glad to read you spent a wonderful vacation at Boca Chica and that you liked our food and drinks. We will be honored to have you back soon. Best regards, Geraldina Torreblanca General Manager

6/10 Okay

Luda, Dallas,TX

perfect view from room
all 6 rooms with 2 beds faced city and beach. NOISE from loud music, boats dogs, roosters , AC, drums and smell form cooking 24 hr . per day. Manager promised to help but never did this. on our days hotel had just few people. We asked 2 mo in advance about not noisy accommodation. This spoiled our stay in Acapulco, were you can injoy Malecon, Botanical garden with jungle trails, butifull city park, sunset cruise, historical houses.

10/10 Excellent

Olga, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here. Staff were super friendly and went out of their way to provide the best service. The rooms were really comfortable and I loved the decor which provided a relaxing and calming getaway. All the meals were delicious and the menus provided an interesting choice of dishes. The hotel decor, overall, transported you back to its early days, but provided the comfort of today. I wouldn't hesitate staying here again.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, room comfort
Great Hotel!! Area around it not really nice. If you don't go out at all is fine!!

10/10 Excellent

John, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly
The people at Boca Chica were outstanding. We felt welcomed immediately and the views are stunning. The food is lacking for dinner a bit... but breakfast is wonderful! Not sure I understand the Japanese influenced menu... I wish it was just authentic Mexican recipes from the region using fresh local fish. Ceviche is a winner though. The pool is amazing and the place is just fantastically charming. Make sure you dive off of the boat dock!
This view was stunning.
View of hotel from pool
View of bay next door. Locals were playing and having a great time all day!

10/10 Excellent

Caroline, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Beautiful hotel with great views, helpful staff and very relaxing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to waterfront!
Great service! The people at the front desk are bilingual and very professional.

10/10 Excellent

DDA, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant place
Clean, quiet, cool. It comes as advertised. The location is a bit distant from the Costera, but you'll be content to spend your time at the hotel.

8/10 Good

Gorda Gordis

Liked: Cleanliness, staff & service, room comfort
Wonderful trip
Very nice place. I will stay there again .Everybody there has nice attitude.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca Chica Acapulco
Excellent staff. Great food in the restaurant. I would go back any time

8/10 Good

The shark and the Turtle

Liked: Cleanliness, staff & service, room comfort
Amazing View
Friendly and helpful staff, safe place to stay, quite and relaxing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peebeephoto

Liked: Cleanliness
Disliked: Staff & service
Retro Styling
Enjoyable, relaxing charming hotel with great 50s retro styling. Slow service. Most of the waiting staff are not welcoming, almost rude. One or two exceptions though. Staff confused about what was included in room rate. CHECK YOUR BILL! I prepaid but they still wanted to charge my credit card. NO dining options within walking distance, therefore you are forced to eat within the hotel or have an unpleasant ride in a smokey VW to the restaurant area about 30mins away. Overall, if I had to stay in Acapulco, Boca Chica is a good option but why come to Acapulco in the first place I say.

10/10 Excellent

Antonio, Acapulco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright
I love the peacefully, this hotel have a relax atmosphere, in a old town. In Acapulco, Mexico. Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jammbo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Expected more from Grupo Habita
This hotel is nicely renovated, but it still isn't in the league of the other Habita line of hotels. It's a step or two down from Condesa DF or La Downtown in Mexico City. The location is terrible, nowhere near the main stuff in town, nor the other boutique hotels on the opposite side of the bay. The neighborhood is very dirty and poor and the construction all around makes it even worse. The beach at this place is pretty bad too. It's nice once you're inside the hotel, but not nice enough to make up for the surroundings.

6/10 Okay

Keith, Rhode Island, USA

Liked: Staff & service
Three night business trip
The room for my business trip was acceptable. One light buld was out, no big deal. The floors were rubber coated, different! The restaurant did not have an English written menu. I struggled through but it would have been good to know what all my options were. I speak no Spannish. The wine list option was dreadful. They had one brand of white, Sauvignon Blanc I believe, a Merlot and one ther red and that was it. The reds were also chilled. Terrible! The waiter service was also slow, especially keeping in mind there were few people sitting in the restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Outstanding

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
We had a wonderful time relaxing and snorkleing off the dock just steps from our room. The restaurant was top notch. It was Nice to be away from the madness of Hotel row. In Caleta you can get the experiance of the local population. Mexico is back. Dont buy into any of the negativity

10/10 Excellent

H.Salinas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is fantastic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and chill out.
Nice places for couples away from the big hotels.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Lovely hotel, comfortable rooms.
Hotel is very comfortable, mid century modern furniture (50's)and a nice and helpful staff. Hotel is in the old part of Acapulco, while at the hotel is great it's very run down and poor around the hotel. You will constantly be asked for money for everything imagineable Security at the hotel is good though, you just have to be aware of what's around you and make the best of it.

10/10 Excellent

CARLOS

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from GM on 22 Mar 2020
Muchas gracias por elegir días tan especiales y que ellos sucedieran en Boca Chica. Ha sido un gusto enorme atenderles. Vuelvan pronto!

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from GM on 11 Mar 2020
Estimado Rafael Muchas gracias por el tiempo invertido en sus valiosos comentarios. Gracias por elegir el Hotel Boca Chica como su hotel de destino en Acapulco. Nada nos complace e impulsa a seguir realizando nuestro trabajo que el poder satisfacer y consentir a nuestros huéspedes. Es un placer! Vuelva pronto

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from GM on 4 Feb 2020
Gracias por habernos elegido como su hotel de destino en Acapulco. Sus comentarios nos impulsan a mejorar día a día. Hasta pronto

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Me gustó que tienen muy limpio el establecimiento y la decoración esta padre, pero la calidad de la comida (bastante regular) y la lentitud del servicio dejaron mucho que desear. En particular, la gerencia no fue nada amable y cuando yo me estuve quedando hubo un incidente donde se perdió el perro de un huésped (porque es un hotel pet friendly) y por lo que me tocó presenciar, no le fueron de ayuda para encontrar al perro cuando fue un error del hotel que el perro se escapara (los otros huéspedes fuimos los que ayudamos a encontrarlo). Está caro para el nivel de servicio que ofrece. No me volvería a quedar
Stayed 1 night in Jan 2020
Response from gm on 7 Jan 2020
Estimado huésped. Gracias por permitirnos ser el hotel de su preferencia en Acapulco. Gracias por sus comentarios que nos impulsan a mejorar día. Le comparto que no, obviamente la responsabilidad de una mascota no es del hotel y la huésped que dejó sola su mascota en la habitación debio colocar su letrero de NO MOLESTAR en la puerta como lo indica el reglamento, para que la camarista no entrara a realizar su trabajo de cortesía nocturna. Los perros son responsabilidad de sus dueños y el no cumplir las reglas suscita situaciones que podrán 100% evitarse. Y no, ningún huésped ayudó a buscar al perro, eso no es verdad. Ayudamos el staff, y una persona local, que gracias al hotel se enteró de que l mascota salió corriendo al abrir la puerta, y ella por la relación de cariño que tiene con el hotel apoyó en su conocimiento del área a buscarlo y encontrarlo. Eran 10 personas del staff y ningún huésped apoyando. Buscamos 2 horas , pero creo que no estaba debidamente informada de ello. El que se sucedan circunstancias no debe dar puerta a que ningún ser humano falte al respeto a otros, aunque sean parte del staff y dicho equipo SIEMPRE ESTUVO ayudando a encontrar la perra que por haber sido dejado sola, estaba asustada y solo iba a reaccionar ante las presencia de sus amos.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La vista maravillosa pero una gran decepción: muy sucio, servicio muy lento, muy caro para lo que ofrecen. Fuimos porque es del grupo Habita, pero supongo que es el fracaso de este grupo
Stayed 2 nights in Jan 2020
Response from GM on 5 Jan 2020
Estimado huésped Agradecemos sus valiosos comentarios que nos impulsan a ser mejores. Gracias por su estancia y feliz año nuevo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la parte privada de la playa y las tinnas de agua que se encuenttan arriba con vista al mar. No me guayo que la tina de hydromasajes tenia el agua sucia ..por lo tanto no se pudo.ocupar Recomendaria que cuando llegue un huesped le den un pequeño recorrido de unos minutos para señarle las instalaciones y beneficios del hotel.
Stayed 2 nights in Dec 2019
Response from GM on 5 Jan 2020
Estimado huésped Gracias por su elegirnos como su hotel de estancia y sus valiosos comentarios que nos impulsan y ayudan siempre a mejorar. Esperamos pronto nos brinde la oportunidad de recibirle nuevamente por aquí. Feliz Año Nuevo

8/10 Good

Hector

Liked: Cleanliness, staff & service
No es lo que esperaba, el aire acondicionado hace demasiado ruido, la regadera muy incómoda, el colchón en malas condiciones
Stayed 3 nights in Dec 2019
Response from GM on 15 Dec 2019
Héctor agradecemos haber elegido Boca Chica como su hotel de estancia en Acapulco. Apreciamos el tiempo invertido en sus valiosos comentarios. Vuelva pronto.

10/10 Excellent

Alma Azucena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dentro de lo que cabe excelente en cuanto al hotel, sólo que si hubo un inconveniente que fue lo de una balacera pero eso queda fuera de mi conformidad con el hotel
Stayed 2 nights in Nov 2019
Response from Thelma GM on 30 Nov 2019
Muchas gracias Azucena por habernos permitido ser el hotel de su elección en Acapulco cumpliendo son su expectativas. Quisiera aclarar por el alcance, daño y repercusión de un comentario así, que nuestras instalaciones son totalmente seguras y dentro del hotel no hemos presentado ninguna balacera. Vuelva pronto

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar!!!
Excelente concepto vintage, instalaciones increíbles, todo impecable como los lugares de grupo habita, la comida deliciosa, la atención de primer nivel, ideal para ir en pareja y no salir, no es el Acapulco céntrico, a mi consideración lo único “malo” fueron los alrededores y la complicación a ciertas horas...
Stayed 2 nights in Oct 2019
Response from GM on 22 Oct 2019
Aldo Muchas gracias por elegir Boca Chica como su hotel de destino en Acapulco. ¡Qué gusto que disfrutó tanto de la esencia de este hermoso lugar! Vuelva pronto

10/10 Excellent

González

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es un clásico de Acapulco, la privacidad es increíble y la comida y el servicio son excelentes. Volvería siempre...
Stayed 1 night in Sep 2019
Response from Thelma Esquitín Gerencia General on 2 Oct 2019
Señor González ¡Qué alegría leer que disfrutó tanto su estancia! Vuelva siempre, es su casa

10/10 Excellent

Emilio, CDMX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es excelente con su tema vintage, la atención y el servicio muy bien. Las especialidades en su restaurante son excelentes. Tal vez, el único pero es el barrio donde se ubica.
Stayed 2 nights in Sep 2019
Response from GM on 2 Oct 2019
Estimado Emilio Gracias por darse el tiempo de escribir tan valioso comentario y por elegir Boca Chica como su hotel de destino en Acapulco. Seguiremos trabajando y esperamos recibirlo nuevamente muy pronto

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta que es pet friendly. La comida es buena. El spa podría mejorar pero es agradable
Stayed 3 nights in Sep 2019
Response from Gerencia General on 18 Sept 2019
Estimado huésped Muchas gracias por haber elegido Boca Chica como su Hotel de destino en Acapulco. Y por sus valioso tiempo invertido en comentarios como este, que nos impulsan a mejorar día a día. Vuelva pronto

8/10 Good

Yesika Susana

Liked: Staff & service
Las instalaciones del hotel podrían estar mejor, en mi caso la habitación tenia varios desperfectos, el aire acondicionado no enfriaba. Entiendo que la idea del hotel es que siga pareciendo el clásico hotel de los 50's pero creo que podrían modernizar algunas cosas sin que pierda su esencia. La limpieza del hotel deja mucho que desear, sobre todo en los baños de áreas comunes. El servicio en general es bastante bueno y amable. La comida en su restaurante es bastante buena.
Stayed 2 nights in Sep 2019
Response from GM on 22 Oct 2019
Estimada Susana Gracias por sus comentarios que nos impulsan a mejorar y a seguir haciendo de este lugar con su entorno, un lugar mágico y hermoso. Vuelva pronto

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar aun muy lejos del aeropuerto, la zona cerca no es ideal pero el hotel está bien Algunas habitaciones con vista al mar son solo con vista parcial por la selva Personal agradable
Stayed 2 nights in Sep 2019
Response from GM on 22 Oct 2019
Estimado huésped Gracias por elegirnos y por darnos la oportunidad de atenderle. Esperamos tener la oportunidad de recibirle nuevamente muy pronto