GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Superior - European Plan
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Renovated Grand Room - European Plan
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Renovated Executive Grand Room - EP
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2 Bedroom Family Corner Room 2 baths - EP
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Standar Room - European Plan
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
This Acapulco hotel offers 573 guestrooms on 23 floors; all are 535 square feet. Accommodations have partial views of Acapulco Bay, and room-wide sliding glass doors lead to private balconies furnished with 2 chairs and a cocktail table. Guestrooms are air conditioned, and offer satellite TV.
Rooms include accommodations only.
Room Amenities
Dining
Zapata, Villa, y Compañia - Casual restaurant/bar featuring photos of revolutionary generals Emiliano Zapata and Pancho Villa. Mexican cuisine includes traditional selections and seafood such as lobster and shrimp. Meals for two grilled over charcoal at table. Specialty of meter-long (39-inch) beef tenderloin for two. Televisions. Game room with pool tables. Live dance music some nights. Dinner only, plus pozole party Thursday afternoons with live dance music.
El Isleño - Poolside, bay-view, open-air restaurant serving buffet and à la carte breakfast, à la carte lunch/dinner menu featuring sandwiches, burgers, hot dogs, fajitas, tacos, fish. Kosher meals available December through February for breakfast, lunch, dinner; Shabbat dinner; Saturday Shabbat brunch.
El Pescador - Bayfront open-air restaurant serving burgers, salads, soups, appetizers, pizza, pasta, grilled items, and main courses such as sole with pine nut-coriander butter, sea bass with fried garlic and guajillo chile. Lunch and dinner.
El Pescador Bar - Open-air bar adjacent to El Pescador restaurant. Wrought-iron seating, sunset view.
La Ceiba - Air-conditioned, lobby-level restaurant serving a Mexican/American buffet and à la carte breakfast, with breakfast pastries to go. À la carte lunch menu of appetizers, soups, salads, burgers, sandwiches, steak, fish, enchiladas, Indonesian nasi goreng, Chinese rice noodles. Breakfast and lunch.
Lobby Bar - Lounge with cushioned seating, soft lighting, occasional piano music.
Recreation
The hotel maintains a nine-hole municipal course (lighted for night play), 2.25 km (1.5 mi) away (surcharges apply).
On the hotel beachfront (as on many beaches around Acapulco Bay), independent operators rent out snorkeling gear, personal watercraft, and motor boats. They also arrange snorkeling, scuba-diving, glass-bottom-boat, and fishing excursions; parasailing flights, water skiing, and banana-boat rides.
Other popular activities include hiking in the Sierra Madre Mountains surrounding Acapulco, horseback riding on ocean beaches noted for surfing, and jet-boat river trips. Acapulco also has four championship 18-hole golf courses, all located in the same area about 10 km (six miles) from the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Grand Hotel Acapulco
of guests recommend
out of 16 reviews
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Showing 1 - 10 results (of 16) · See more Grand Hotel Acapulco reviews
“Excellent Hotel, great value, but police are rogue and pray on tourist for money"”
Hotel experience was very pleasing, however we would not return for the simple fact that the police are criminals and intimidate and rob US tourist for cash.
“Not Impressed I should've went for better-”
It was o.k. I wish I stayed in a nicer place. The food was the same in every restuaraunt at the Hotel. They had cleaning service which consisted of bathroom towel changes , making the bed, but not mopping the floor. The floor was always sticky and filthy. People working there though were very respectful and very nice. The best part of my trip though-Guarenteed weather - not a cloud in the sky!
“Will go again next Christmas!”
The hotel was great, the only thing it needs is a gym...I had to go to a gym in the neighborhood. I found a really nice one, with good equipment, etc., but it would have been much easier and would have saved alot of time if the hotel had one.
“Excellent location!!!”
The hotel, although is not new, has maintenance and a great view, location and the personnel is very interested in the customer satisfaction.
“Nice hotel in great location”
I stayed one night for a pre cruise. Room was large and had a view of the ocean. There was a convention of young people (Friday night). Many guests were opening and closing their doors to shut these kids. It took 2 calls to the front desk with long rings before someone picked up the call (50 people for the cruise were checking in). I took 40 minutes from the start of the noise (about 1AM) before security calmed them. I complained to management the next morning and was offered an upgrade (which I could not use). Instead offered a free buffet breakfast for the inconvenience. I would stay there again, but check out if there are conventions for young people there!
“It dosen't have to be real new and shining to impress”
see above, I will add that the view from the upper floors is outstanding. Hotel is located in the older part of town.
“Great Experience”
Choose a renovated room; 15th floor and higher. It is well worth the additional charge. We checked in on the 12th floor and asked to look at a renovated room. WOW! We took it and the bellman did all the work to move us. Service and security are fantastic. We will definitely go back. I am USA and my friend is Mexico City.
“Instead of a shower I would prefer a bath”
The hotel is very nice, and even though it is being renovated it was very pleasant
“Ignore the critics; this hotel is great!!”
I'd heard good things about the Grand Hotel in Acapulco from a friend who'd stayed there a while ago, so I was surprised when I made the booking that there were a number of reviews about the hotel needing renovation. But management has been redoing most of the rooms and implementing extensive renovations throughout the hotel, so this is less an issue now. The rooms were lovely and first rate, with any amenity I wanted at my disposal. The pool is beautiful and well kept up. The dining facilities were excellent and the food was very good, even if one of the restaurant managers was snarky. They need to get better about explaining their rates though, as this was a source of continual consternation during my stay. On the whole, I'd go back, and have encouraged friends to go.
“Great Rooms”
The bi-lingual staff was very courteous, and filled our request for adjoining rooms. One of the rooms was a corner, and we were rewarded with wrap around balconies. My only wish was that the rooms could have been higher, but we still had a view of the bay. The rooms were very comfortable with plush bedding, and a delightful mix of modern and rustic decor. The balconies were roomy, and had table and chairs. The showers had hot water, and we had plenty of towels. Loved the refrigerator, and housekeeping brought us another coffee maker when we noticed that one of rooms had one and the other didn't. Hotel is still being renovated, so one of the pools wasn't open yet. Had towel service just for the pool area - wonderful. Definitely would recommend this hotel to others. We had a group of six adults, and the two rooms gave us plenty of room.
Showing 1 - 10 results (of 16) · See more Grand Hotel Acapulco reviews
Costera Miguel Aleman 1 Acapulco, 39869 Guerrero
Nearby Points of Interest
Location Highlights
The preferred airport for Grand Hotel Acapulco is Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 13.5 km / 8.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Zona Dorada, Acapulco, Guerrero, Mexico: The Golden Zone, (Zona Dorada), is Acapulcos chief resort and party area. Here, high-rise towers provide panoramic views of the c-shaped Acapulco Bay. A stroll along La Costera (Alemán Boulevard) reveals an adult playground of bars and nightclubs. Condesa Beach reigns supreme as the trendiest hangout for singles. CICI water park is a popular attraction, as is the Convention Center.
Costera Miguel Aleman 1 Acapulco, 39869 Guerrero
