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GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
Rooms
Copacabana Beach Hotel Acapulco offers 432 air-conditioned accommodations with safes and makeup/shaving mirrors. Rooms open to balconies. Televisions come with cable channels.
Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Irons/ironing boards and wake-up calls can be requested. Housekeeping is provided daily.
Room Amenities
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Showing 1 - 9 results (of 9)
“Do not stay here”
Horrible customer service. The hotel pool area was super busy and dirty during the weekend. No waiters visible to order drinks. Had all inclusive and when you ordered drinks or food the servers gave attitude or rolled thier eyes at you as if they were bothered. One night at dinner time there were like 60 people outside the restaurant waiting to be seated and the hostes would tell the people waiting that there was no tables available when in reality there were alot of tables that were not clean. I had to go buy tamales outside the hotel to eat dinner because I was so hungry and then they tell me that I can not bring them to my room what? I took them any way. Will never stay here again. Do not recommed it to anyone. Bad service
“Fair price for xmas”
Good place to spend xmas
“Great hotel, had a Great time!!!!”
We had no problems at all!!! Check in was easy. Room service was good. The pool area was great. There was an outdoor bar and food place so you don't have to leave the pool. They had family freindly entertainment and activities. My 5 and 6 year olds did not want to leave.
“IN GENERAL GOOD HOTEL.”
GOOD HOTEL
“Some great things, some need attention. Average for the area.”
Great room overlooking Acapulco Bay. At check in, staff appeared too busy to focus on one customer at a time, which was aggravating. He answered the phone twice and dealt with two other people during my check in briefing. This is a customer service no-no. One at a time, in that order that they came. Restaurant at the hotel was mediocre. The pool was great, concierge very helpful, and most of the staff were very nice. The people trying to sell things on the beach are aggravating, but this is Mexico.....The beach was great!!
“Copacabana Fun”
This was a fine hotel. Clean & good service. Lots of Fun!
“the best in ACAPULCO...”
I just said,everything was OK,nice pool,beautiful beach and relaxing in the first floor has hammocks,gym,jacuzzi.well nice HOTEL AND GOOD SERVICE...
“The promise is better than the reality”
In my view this is an OK hotel. I was disappointed because they claim to be an all inclusive five star hotel but the reality is that they offer no drinks at all after 10PM. You must pay to use the pool table and they have all kind of restrictions. The gym is really poor. The Christmas evening they denied to offer me a drink at 10:15PM. This is probably a 3-4 star hotel and it is OK as long as you are aware of it.
“Good base to explore from”
It seems most people stay on the all inclusive plan at this hotel but if you are on the European plan you'll find not having tea/coffee making facilities in your room a pain. VIPS is probably your best bet for a safe breakfast resturant if you dont want to pay for the hotel buffet. There are lots of poolside activities 12-4 and you can normally get a sunbed but at weekends the pool is very busy and I wasn't convinced everyone was actually staying at the Copa. Cleaners were good and rooms comfortable but if you needed something in your room fixed you may as well forget it. Reception staff could reprogram your key but if your request involved a visit to your room it simply wouldn't happen. Depending where you go a beer is between 20 - 40 Peso and most meals are around 100 peso, not blindingly cheap but Acapulco wont break the bank.
“Hotel Copacabana Acapulco”
Abbiamo soggiornato in questo Hotel a febbraio per 10 giorni.Siamo stati benissimo. Il personale è gentilissimo e l'hotel è molto comodo per la sua posizione. Il clima è perfetto ed è il posto adatto per il riposo ma anche per il divertimento. Belle serate il venerdì sulla piscina e anche il giorno di San Valentino. Buono il buffet al Ristorante Aquario. Siamo contenti di aver scelto questo Hotel e lo consigliamo a chi desidera visitare Acapulco.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
Additional reviews provided by 
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The preferred airport for Copacabana Beach Hotel Acapulco is Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 14.8 km / 9.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
