AMAZING!!! Staff even if they all didn't speak English they were friendly and nice. Rooms were clean and food was good. Each night there was a different selection so you don't eat same things. Hotel was secluded with police access entry away from everyone! Cannot say one bad thing want to go back to Alcapulco just becuase of hotel!!!! Don't let another review scare you this hotel was the best ever hotel and I travel all the time!
What a great value this place is!!! The staff was very friendly and the beach area was very well kept and service was outstanding. I will most definitely stay here again, and although there may be more luxurious hotels along the strip I doubt that it would be worth the extra costs. I would give this place a B and that's good enough for me.
The staff is fantastic! Carlos is the only one who speaks english, but they are so kind, sweet and accommodating. The view is superb, this place is peaceful, basic and relaxing but on the rustic side. It isn't a bargain resort. And it really isn't spa-like. It's pretty simple. And I think the 3 1/2 star rating is over generous. Although I did have the entire resort to myself for most of my stay.
When I was there, the hot tub and sauna were not working. The beds are uncomfortable, the linen had holes in it & was scratchy. The TV's are a tiny 15" and a few english channels were avail. The rooms are small and basic - but the casa is awesome! I wish I stayed there. One day there were kids in the pool all day which was loud and annoying since the pool & pool area is small. Guests brought their dogs and along with the neighbor dogs, they barked throughout the night, that was not cool.
This place does NOT have a shop for sundries or snacks and it is very remote from any kind of store. The food is basic and expensive for what it is. Certainly not gourmet.
Taxi from the airport is $35 USD ($380 pesos) but they arranged a taxi for my return to the airport that was $25 ($200 pesos).
There is nothing to do here except relax and enjoy the sun. No night life, nothing. Which is great if that is what you are going for - which I did.
I stayed 6 days & nights, and that was too long. I should have stayed 4 nights.
you get what you pay for first night shower clogged up and drained into our room, second nght toilet broke it took them all day to fix it, third night power went out no generator and the room was extremely hot, bedding is old and the mattress is a rock.
On arrival, we were amazed at the size of our 1 bedroom apartment - full kitchen, large dining area and a king sized bed with spacious ensuite. All with a balcony overlooking the pool. Located in one of the more exclusive areas, the Diamonte district of Acapulco, this represented excellent value. Cabs pass outside the gates of the secured street access all the time, are quite reasonably priced, and happy to take you any distance, whether long or short. Short walk to shopping centre, and definitely walking distance to beach (takes about 15 minutes) and nearby resorts which have very nice restaurants open to the public. Overall, very happy with the hotel.
The room smelled like there was mold, but it it was just the humidity in the air, it was exceptionally clean. The maid washed all the tiled walls and floors every day we were thers. Bring your own coffee for the coffee machines, as they don't provide that. The staff is extremely friendly and helpful. The pools are very clean. We are definetely planning on going back.
Gabriele from Wasilla, AK
This multi-building complex, overlooking Acapulco Bay, is a 25-minute drive to downtown.Guestrooms, with pool or ocean views …More
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