Dear Aubrey,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear KIN MING,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Michael ,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you enjoyed your stay with us, one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Agnes,We sincerely appreciate your stay with us, and a valued feedback this time.We will share your comment with our Fast Food Group and management team to provide better resort stay experiences.We look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Debora,We sincerely appreciate your stay with us, and your valued feedback which we have shared with our management team to provide better quality of resort experience.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Jennifer,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Victor,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience　and positive feedback.We are glad to hear "great place and must stay here again".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Miho 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価をいただきましたこと重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

Dear Michael,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Allan,We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us.We hope you could enjoyed staying with us and winter experiences, here in Rusutsu.Regarding restaurants, we apologise for the inconvenience caused because most places to eat are crowded especially during high season such as year-end/new year holiday.We will share your feedback with both the related department and our management team to improve it as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Dear jiaming,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear your positive comment about our staff.However, we sincerely apologise our rooms and amenities could not met your expectation. We will share your feedback with our management team to improve the service quality as much as possible in future.We look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

Dear Brian,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and appreciate for taking your precious time to share your experience with us. However, we are very regretful that your stay was not up to your expectation. If it is convenient for you, it would be grateful to tell us more details in order to improve guest experience and make our guests feel well. We continuously strive for higher quality of service as a resort hotel, and your valuable feedback will help making our hotel levels upswing. We are grateful for your support and do hope that we would welcome you back to our hotel in the future.Best regards,Rusutsu Resort Hotel & Convention

Dear Xiang,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed the early winter here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Chai Gek,We sincerely appreciate your returning to us, and taking your precious time to share your feedback.Regarding restaurant operation time, we sincerely apologise for the inconvenience. Especially during busy season, we recommend to visit restaurants earlier time during each restaurant's open hours.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

Dear Rong,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and sharing your feedback.Hopefully, you had enjoyed staying with us and winter experiences here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention, and your evaluation.However, Please feel free to contact us so that we can continue to improve our hotel service products as an all-season resort, and we are definitely glad to have next chance to welcome you back in future.

Dear Kijoong,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.However, we apologise for the inconvenience regarding available restaurants. We will share your comments to Food and Beverage department for improvement in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

Dear Liri,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We are happy to hear you enjoyed "Rusutsu Onsen - Kotobuki" after skiing.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

Dear Paul,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience with us.However, we deeply apologise for the inconvenience regarding the opening hours for breakfast at the buffet restaurant. Regarding the opening hours (especially the last entry time) , we will share your feedback with the related department to improve the clarification of signage in the hotel, information on the website etc.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Yours sincerely,

Dear Siew Thim,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear you enjoyed skiing and "Rusutsu Onsen - Kotobuki" after skiing.However, we apologise for the inconvenience regarding shopping and meal options. We will share your feedback with our management team to improve the service quality as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,

Dear Karen,We sincerely appreciate your choosing Rusutsu Resort and giving us a positive feedback.We are happy to hear you loved "Rusutsu Onsen - Kotobuki".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.We look forward to welcoming you again in future.Best regards,

Dear Hiroaki,We sincerely appreciate your choosing Rusutsu Resort and giving us a positive feedback.We hope you could enjoyed skiing/snowboarding, and "Rusutsu Onsen - Kotobuki".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.We look forward to welcoming you again in future.Best regards,

Dear William,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience with us.Regarding the room cleaning, we deeply apologize for the inconvenience caused.We will share your feedback with both the related department and our management team to improve our service quality as much as possible.We look forward to welcoming you back in future.Best regards,Rusutsu Resort Hotel & Convention

Dear Robert,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We deeply apologize for any inconvenience caused by keeping you wait so long at the buffet restaurant.We will share your feedback with the Food & Beverage department and our management team to improve the service quality as much as possible.As noticed on the Rusutsu Resort's official website, from the late-April 2022, dinner including accommodation package has been only available at buffet restaurants in Rusutsu Resort Hotel & Convention.Regarding dinner, you can choose other restaurants except for the buffet in case you reserve a package without dinner.If there is another chance you stay with us in future, the package without dinner might be better for you.Regarding the room cleaning, again, we sincerely apologize for the inconvenience caused.We will share your feedback with both the related department and our management team to avoid the situation such as you experienced this time.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,

Dear Phin Nee, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great holiday experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear Charles, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear Eugene, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear Mr. Jared Hutchinson, Thank you for choosing Rusutsu Resort and appreciate your feedback. However, we sincerely apologize for the inconvenience regarding room cleanliness as you mentioned. We will share your comment with the related department to improve our service quality and keep making our best efforts for all guests to stay more enjoyable. We look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate your positive feedback with a nice photo. Hopefully, you had great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, Thank you for choosing Rusutsu Resort and appreciate for taking your precious time to share your feedback. We are glad to hear you had a great time here, in Rusutsu and liked our facilities including our new public bath “Rusutsu Onsen – Kotobuki” located in North Wing. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, Thank you for choosing Rusutsu Resort and appreciate for taking your precious time to share your feedback. We are glad to hear you had a wonderful time here, in Rusutsu and liked our facilities and breakfast at Oktober Fest. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear Fm, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate taking time to share your experiences. We apologize for the inconvenience because there were not much reasonable options for meals. We will definitely share you comment with the related departments and our management team in order to improve our service quality. We hope that we have another chance to serve you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, We sincerely thank you for your continuous visit to Rusutsu Resort and taking time to share your experiences. We are glad to hear your compliment especially on our staffs and meals. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again next winter. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate taking time to share your experiences. We are glad to hear you and your family enjoyed not only ski lessons and superfine powder snow but also beautiful nature here, in Rusutsu. Usually, online booking for the winter season would be started on April. So, please wait for online booking to be ready then. We appreciate your patience and understanding We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again next Christmas season. Warmest regards, Rusutsu Resort Hotel & Convention

Dear kim jacob, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. However, we are apologize for the inconvenience you mentioned. We definitely take significant feedback from you into our consideration for the best experience of all guests who stay with us. We look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards, Rusutsu Resort Hotel & Convention

Dear Cyne Dee, We sincerely thank you for choosing Rusutsu Resort and appreciate your valued feedback. We are glad to hear you were happy with our facilities and services. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards,

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort. We hope you had great winter experiences and enjoyed beautiful nature here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards,

Dear Michael, We sincerely thank you for choosing Rusutsu Resort. Hopefully, you enjoyed winter experiences here, in Rusutsu, We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards,

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate for taking your precious time to share your feedback. We are glad to hear you stayed comfortable at our hotel. However, we apologize for the inconvenience due to less choice for meals because of the beginning of season. We will take your feedback into our consideration for the improvement of our service in future. Thank you again for your valued feedback. We look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards,

Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate your valued feedback. Please let us apologize for the inconvenience caused by staffs who cannot speak English. However, we appreciate your positive feedback about one of our snowboard instructors. We will share your feedback with our ski school team, and it will be motivated our staffs more. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards,

Dear Hock Chye, We sincerely thank you for choosing Rusutsu Resort and appreciate your positive feedback. We are glad to hear you felt staying with us was great, and we hope you enjoyed beautiful nature here, in Rusutsu. We will keep making our best efforts for all guests to stay more comfortable and enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Dear our valued guest, Thank you for choosing and staying at Rusutsu Resort Hotel & Convention. We also appreciate positive feedback from you. We hope you enjoyed great winter experiences here, in Rusutsu. We will keep making our best efforts for all guests to stay more comfortable and enjoyable. We are definitely glad to have next chance to welcome you back in future. Warmest regards,

Dear our valued guest, Thank you for choosing and staying at Rusutsu Resort Hotel & Convention the other day. We also appreciate your feedback on Expedia. However, we sincerely apologize for the inconvenience caused during stay and our facilities and services could not satisfied you We will definitely share you comment with our management team in order to improve our service quality. Regarding the public bath, our new public bath (hot spring) on the North Wing side will open from July this year, 2019. We hope that we have another chance to serve you again in future, and you could enjoy our new public bath next time. Warmest regards,

Dear our valued guest, Thank you for choosing and staying at Rusutsu Resort Hotel & Convention and staying. We also appreciate posting valued feedback on Hotels.com. We hope you had great winter experience here, in Rusutsu. However, we apologize for all inconveniences you mentioned. We will definitely share your feedback with all related departments and our management team to improve our service quality. We will keep making our best efforts for all guests to stay more comfortable and enjoyable and look forward to welcoming you again in future. Warmest regards,