2 outdoor pools, pool loungers, lifeguards on site
Check availability

Reviews of Transcorp Hilton Abuja

5 out of 5
Transcorp Hilton Abuja
1 Aguiyi Ironsi Street, Maitama, Abuja

Reviews

8.2

Very good

Rating 10 - Excellent. 93 out of 199 reviews" "
Rating 8 - Good. 56 out of 199 reviews" "
Rating 6 - Okay. 26 out of 199 reviews" "
Rating 4 - Poor. 8 out of 199 reviews" "
Rating 2 - Terrible. 16 out of 199 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels very safe, great environment, nice restaurants and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Chukwuebuka, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from ABUHI on 17 Apr 2024
Thank you very much for your feedback and we hope to see you again soon. Best regards

10/10 Excellent

Ayokunle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service , Good Facilities
Stayed 1 night in Mar 2024
Response from ABUHI on 17 Apr 2024
Thank you for staying with us at Transcorp Hilton Abuja and for taking a moment to leave feedback. We hope to see you return soon.Best regards.

2/10 Terrible

Paul

Stayed 9 nights in Feb 2024
Response from ABUHI on 11 Mar 2024
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a rating. We hope to see you again soon. Best regards.

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from ABUHI on 19 Jan 2024
Thank you very much for the exceptional rating about your stay with us at Transcorp Hilton Abuja. We look forward to welcoming you again soon. Best regards.

10/10 Excellent

Silvia

Stayed 2 nights in Dec 2023
Response from ABUHI on 19 Jan 2024
Thank you for your stay with us and especially for the wonderful review about our hotel. We look forward to welcoming you back to Transcorp Hilton Abuja soon.Best regards.

2/10 Terrible

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel Stay
The stay was not the best. Here were the following issues that occurred during our stay: 1. We checked in 50 minutes after the check-in time (3:00 p.m.) and we waited nearly 50 minutes until we received a room. This was after we checked with the receptionist multiple times. There was an event we were supposed to attend by 5:00 p.m., and we were late for it. Also the room was subpar compared to what we have had in the past. It was quite outdated. 2. Later in the evening, I ordered food and when it was time to pay, the hotel said that I could not apply it to my room. This was an issue since I had no cash at the moment and the card reader for the credit card did not work. After nearly an hour and a half of trying to pay, the owner eventually mentioned I could pay it the following day. 3. When attending breakfast, we were informed that the meal was not complimentary, so as guests we lost 15 minutes proving to members at the hotel that our meal was complimentary. 4. After checking something from our vehicle, we returned and a security officer harassed us that we were not guests at the hotel.
Stayed 1 night in Oct 2023
Response from ABUHI on 31 Oct 2023
Dear Daniel,Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to share feedback. I am disappointed to hear that our service delivery fell short of your expectations; the attitude displayed by the Security team member was surely not our standard and I sincerely apologise for our failures and all inconveniences caused you. I would like to assure you of my best efforts to fix the issues raised in order to ensure not just quality but consistent service delivery. We do hope you will give us another opportunity to welcome you back to our hotel and be of service to you. Best regards.

10/10 Excellent

Temitope

Stayed 1 night in Oct 2023
Response from ABUHI on 20 Nov 2023
Thank you for staying with us at Transcorp Hilton Abuja and for giving us a five-star rating. We hope to see you again soon. Best regards.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another superb Hilton experience
It was a great stay at the Transcorp Hilton again. The rooms were comfortable, and the breakfast spread a delight! Abigail John, the receptionist was above board and very professional.
Stayed 1 night in Oct 2023
Response from ABUHI on 9 Oct 2023
Thank you for staying with us at Transcorp Hilton Abuja and for taking a moment to share your experience. I am happy to hear you found the quality of our guest rooms, our Breakfast at Hilton and the hospitality of our Team, especially Abigail, very satisfactory. We look forward to serving your travel needs at our hotel should you return to the area. Best regards.

10/10 Excellent

israel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from ABUHI on 21 Sept 2023
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave an excellent rating. We hope to see you again soon. Best regards.

4/10 Poor

Abdulla

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel rooms and facilities are very good, but the attitude of check in staff were rude and unprofessional. After the check in process and collecting money for the whole stay, period we were informed that no rooms available and we have to wait for half an hour, but we needed up waiting for almost two hours.
Stayed 3 nights in Sep 2023
Response from ABUHI on 18 Sept 2023
Thank you for choosing to stay with us at Transcorp Hilton Abuja and for taking the time to leave feedback. We are very happy to hear that you found the quality of our guestrooms and facilities very satisfactory. We apologise for our failure in providing you a wonderful check-in experience; we do hope you will give us another opportunity to welcome you back and provide you exceptional experiences. Best regards

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Without a doubt the best place to stay in Abuja!
Stayed 3 nights in Sep 2023
Response from ABUHI on 18 Sept 2023
Thank you very much for your feedback and we hope to see you again soon. Best regards.

10/10 Excellent

Blossom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Response from ABUHI on 12 Sept 2023
Thank you very much for your review. We hope to see you again soon to experience our world of hospitality again. Best regards.

10/10 Excellent

Blossom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Sep 2023
Response from ABUHI on 12 Sept 2023
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave wonderful feedback on our exceptional service delivery. We look forward to welcoming you back soon. Best regards

10/10 Excellent

Samuel

Stayed 7 nights in Jul 2023
Response from ABUHI on 11 Aug 2023
Thank you very much for your excellent rating and we hope to see you again soon. Best regards.

8/10 Good

Osayemwenre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from ABUHI on 6 Jul 2023
Thank you very much for your review. We look forward to welcoming you back to our hotel soon. Best regards.

10/10 Excellent

Gbonjobola, GRAVESEND

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent break. Thanks to Mowunmi, ade, seyi and tayo at guest relations were amazing
Stayed 5 nights in Apr 2023
Response from ABUHI on 17 Apr 2023
Thank you for your wonderful feedback. We are very happy to hear that you had an excellent stay with us and found the hospitality of our Guest Relations team truly amazing. We look forward to welcoming you back soon. Best regards

8/10 Good

Amos

Stayed 1 night in Mar 2023
Response from ABUHI on 1 Apr 2023
Thank you for your wonderful review, we hope to see you again soon. Best regards.

8/10 Good

Chukwunonso

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2023
Response from ABUHI on 30 Mar 2023
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a review. We hope to see you again soon. Best regards.

8/10 Good

Moraima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience staff very helpful specially the lady’s that clean the room they are excellent. I will recommend this hotel for the future. Thanks for having me.
Stayed 6 nights in Feb 2023
Response from ABUHI on 20 Feb 2023
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a review. We are so glad you were able to experience our authentic Hilton hospitality, especially from our Team. We look forward to welcoming you back soon. Best regards

2/10 Terrible

AYODE ADEBIYE

Stayed 1 night in Jan 2023
Response from ABUHI on 30 Jan 2023
Thank you for your review. We look forward to welcoming you back to our hotel soon. Best regards.

10/10 Excellent

Gideon

Stayed 1 night in Jan 2023
Response from ABUHI on 25 Jan 2023
Thank you for staying with us at Transcorp Hilton Abuja and for exceptionally rating our hotel. We hope to see you again soon. Best regards.

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2022
Response from ABUHI on 21 Nov 2022
Thank you for staying with us at Transcorp Hilton Abuja and for your wonderful review. We hope to see you again soon. Best regards

10/10 Excellent

Karyn

Stayed 11 nights in Apr 2022
Response from ABUHI on 9 May 2022
Thank you for your wonderful review and we hope to see you again soon. Best regards.

10/10 Excellent

OJARERI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything to like and nothing to dislike
Stayed 1 night in Apr 2022
Response from ABUHI on 5 Apr 2022
Thank you very much for your feedback and we hope to see you again soon. Best regards.

10/10 Excellent

Basil, Missouri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room services disappointing
Stayed 2 nights in Mar 2022
Response from ABUHI on 10 Mar 2022
Thank you for staying with us at Transcorp Hilton Abuja. I am disappointed to hear that our services fell short of your expectations and sincerely apologise for our failures and all inconveniences caused you. We do hope you will give us another opportunity to welcome you back to our hotel and Make it Right. Kind regards.

10/10 Excellent

Marie-Paule

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Mar 2022
Response from ABUHI on 22 Mar 2022
Thank you for your valuable feedback and we hope to see you again soon. Best regards.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT
I loved my stay here - I came back twice. This has definitely become my go-to hotel whenever I visit Abuja, Nigeria. - Excellent Customer Service - Clean Rooms - Amazing Location - Alert Security
Stayed 3 nights in Feb 2022
Response from ABUHI on 7 Mar 2022
Thank you for your heartfelt feedback. I am happy you found our location, the hospitality of our Team as well as the exceptional services at Hilton to your liking. We look forward to welcoming you when your travels bring you back this way. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Amazing
Excellent stay. Very clean and plethora of things to do
Stayed 2 nights in Feb 2022
Response from ABUHI on 28 Feb 2022
Thank you for your heartfelt review. I am happy you had an excellent stay with us, amidst the varieties of activities to keep you engaged, and found the cleanliness of our hotel very satisfactory. Hope to see you return soon. Best regards.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept clean place. Offered a nice poolside bar and food. Room service was great. Good was great!
Stayed 2 nights in Jan 2022
Response from ABUHI on 28 Jan 2022
Thank you for your feedback. I am happy you found the cleanliness of our hotel and our meals at Hilton to your liking. We look forward to welcoming you when your travels bring you back this way. Best regards

2/10 Terrible

Folarin

Stayed 1 night in Jan 2022
Response from ABUHI on 28 Jan 2022
Thank you for your feedback. We do hope you will give us another opportunity to welcome you back and Make it Right. Kind regards.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from ABUHI on 28 Jan 2022
Thank you for your wonderful review. We hope to see you again soon. Best regards.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Transcorp Hilton
Raymond the bell man was very helpful Complimentary breakfast all ways appreciated
Stayed 1 night in Jan 2022
Response from ABUHI on 28 Jan 2022
Thank you very much for your feedback. I am happy you found the hospitality of our team and Breakfast at Hilton to your liking. Hope to see you again soon. Best regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed 3 nights and going back for more. It’s more like a resort. It’s clean, updated and food at different restaurants was great. Banks and shopping centers. Had complimentary breakfasts for two was a surprise. Trans corp Hilton is family friendly. It was a wonderful stay with holiday decorations.
Stayed 3 nights in Dec 2021
Response from ABUHI on 28 Jan 2022
Thank you for staying with us at Transcorp Hilton Abuja during the holiday season and for taking the time to leave a review. We are so glad you were able to experience our authentic Hilton hospitality. We look forward to welcoming you back soon. Best regards

4/10 Poor

Maxine Kamari

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loud water pipes
There was a problem with the water pipes. Too loud and was never resolved. terrible.
Stayed 7 nights in Nov 2021
Response from ABUHI on 24 Nov 2021
Thank you for staying with us at Transcorp Hilton Abuja. I am very sorry for the inconveniences caused by the noise from the water pipes. We do hope you will give us another opportunity to welcome you back to our hotel and Make it Right. Kind regards.

2/10 Terrible

Maxine Kamari

Stayed 1 night in Nov 2021
Response from ABUHI on 24 Nov 2021
Thank you for your review; we hope to see you again soon. Best regards.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much loud music
The only disappointing aspect of the stay was the loud music you can hear from your room until 4am!
Stayed 2 nights in Sep 2021
Response from ABUHI on 4 Oct 2021
Thank you for your recent stay with us at Transcorp Hilton Abuja and for taking the time to share your experience. I sincerely apologise for the loud music and all inconveniences caused you. We do hope you will give us another opportunity to welcome you back to our hotel and Make it Right. Kind regards.

8/10 Good

Fida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1- The place is nice 2- lots of restaurants
Stayed 1 night in Sep 2021
Response from ABUHI on 28 Sept 2021
Thank you for your valuable feedback and we hope to see you again soon. Best regards.

10/10 Excellent

Basil Ogugua, Missouri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Essentials for use is not distributed with coordination. I booked room for 2, I & my wife. One towel was be kept in the room. I made several calls and it took over two hours to send us a 2nd one. One bath gel is kept for two persons each day of our stay for night and morning bath. Doesn't make sense to me.
Stayed 3 nights in Aug 2021
Response from ABUHI on 31 Aug 2021
Thank you for your recent stay with us at Transcorp Hilton Abuja and for taking the time to share your experience. I am disappointed to hear that we fell short of your expectations during your stay with us. I sincerely apologise for our failures and all inconveniences caused you. I will be sure to work with my Team to address your concern in order to improve our guests' experiences. Once again, thank you for your valuable feedback. We do hope you will give us another opportunity to welcome you back to our hotel and Make it Right. Best regards.

10/10 Excellent

ABDUL JALIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from ABUHI on 17 Sept 2021
Thank you for your feedback and we hope to see you again soon. Best regards.

8/10 Good

Remi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from ABUHI on 27 Aug 2021
Thank you very much for your review and we do hope to see you again soon. Best regards.

10/10 Excellent

promise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomely awesome!
Stayed 2 nights in Aug 2021
Response from ABUHI on 11 Aug 2021
Dear Promise, Thank you for choosing to stay with us at Transcorp Hilton Abuja and for taking a moment to review our hotel. We are glad that you enjoyed your stay and we look forward to serving your travel needs at our hotel should you return to the area. Kind regards, Transcorp Hilton Abuja Team

10/10 Excellent

Luigi

Stayed 1 night in Jul 2021

10/10 Excellent

Gold

Stayed 3 nights in Jul 2021
Response from ABUHI on 26 Jul 2021
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a review. We hope to see you again soon. Best regards. Transcorp Hilton Abuja Team

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This review should've have been good because the property was decent. The issue at hand is the property double charged me for my stay. I paid for my stay in full at the time of booking on expedia but when I got there I was told I had paid so I gave my credit card and I was charged for my stay again. I am still trying to getting my money back and the property is making it very difficult for a refund to be processed because they refuse to answer calls or respond to emails for expedia representatives. My advice for all guest (international visitors especially) is make sure you double check any financial transaction at this property because they can over charge you and getting a refund is near impossible
Stayed 3 nights in Jun 2021
Response from ABUHI on 26 Jul 2021
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a review. I apologise for all inconveniences caused you during your stay and I would like to assure you of my best efforts to fix the issues in order to ensure consistent service delivery for all our Guests. Thank you once again for your valuable feedback. We do hope you will give us another opportunity to welcome you back and Make it Right. Best Regards. Transcorp Hilton Abuja Team.

10/10 Excellent

Hilary

Stayed 1 night in Jun 2021
Response from ABUHI on 15 Jun 2021
Thank you for staying with us at Transcorp Hilton Abuja and for taking the time to leave a review. We hope to see you again soon. Best regards. Transcorp Hilton Abuja Team

6/10 Okay

Emeka

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from ABUHI on 10 May 2021
Thank you for your review and we hope to see you again soon. Best regards. Transcorp Hilton Abuja Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great amenities, helpful staff.
Stayed 4 nights in May 2021
Response from ABUHI on 10 May 2021
Thank you for your recent stay with us at Transcorp Hilton Abuja and for taking a moment to leave a comment. I am happy to hear you found the hospitality of our Team and our amenities to your liking. We look forward to serving your travel needs at our hotel should you return to the area. Best regards. Transcorp Hilton Abuja Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security was excellent!, and that was what made me to book the hotel in the first place. Staff were very helpful, especially the lady and the gentleman who checked me in the first day I arrived at the hotel. The concierge should do better. The one my sister was talking to who complained to my sister for what she asked him to do, but the the man who checked me in immediately stepped in.
Stayed 7 nights in Apr 2021
Response from ABUHI on 3 May 2021
Thank you for choosing to stay with us at Transcorp Hilton Abuja and for taking the time to leave a review. I am glad to hear that you enjoyed your stay and that our Security and Front Desk Team were helpful. I will be sure to share your comments with the respective Teams. Your comment on service delivery from our Concierge team is noted; I will be sharing your feedback with them in order to ensure consistency in our service delivery. I look forward to welcoming you when your travels bring you back this way. Best regards, Transcorp Hilton Abuja Team.

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanness was good, and some of the cleaners did an excellent job.
Stayed 3 nights in Apr 2021
Response from ABUHI on 19 Apr 2021
Thank you for staying with us at Transcorp Hilton Abuja and for taking a moment to share your experience. I am happy to hear you found the cleanliness of our property and the exceptional services of our Team commendable. We look forward to serving your travel needs at our hotel should you return to the area. Best regards, Transcorp Hilton Abuja Team.