Superior Room (Deluxe) | Premium bedding, Select Comfort beds, in-room safe, desk
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Reviews of Hotel De Bently

4 out of 5
Hotel De Bently
892 N. Okonjo Iweala Way, Utako, Abuja

Reviews

6.8
Rating 10 - Excellent. 38 out of 142 reviews" "
Rating 8 - Good. 34 out of 142 reviews" "
Rating 6 - Okay. 30 out of 142 reviews" "
Rating 4 - Poor. 20 out of 142 reviews" "
Rating 2 - Terrible. 20 out of 142 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tonye Felix

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
I stayed for 8th to 10th Jan 2024 electricity went off around 11pm on the 9th and the rooms were infested with mosquitoes. I remained awake all night using phone light to chase mosquitoes. I bathed using my phone light & moved out as early as 6:42am same time power was restored. I already started malaria medication and will never recommend this hotel
Stayed 2 nights in Jan 2024

2/10 Terrible

Achile Simplice

Stayed 1 night in Jun 2023

4/10 Poor

Kim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff made all the difference. Thank you for doing your best to make me feel welcome.
Stayed 1 night in May 2023

8/10 Good

fabian, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Olawale

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so unique with a eco friendly and clean environment, cheerful and nice staff, quality and good facilities, and a very loving area and view around the hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Bently Hotel. What a wonderful place. The restaurant is beautiful, the rooms are classy with nice pool area. I had breakfast before checking out, what a spread; so delicious. Ms. Rita thank you for your beautiful smile and generosity.
Stayed 1 night in Aug 2022

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stay in the Hotel was very homely and highly secured . All the staff of the Hotel were very friendly. I enjoyed the best as a guest . Vegetarian food was served to me . I enjoyed the company of all the staff . The room was serene with all facilities . In whole I believe my decision choosing the Hotel was wise.
Stayed 1 night in Aug 2022

6/10 Okay

Adebayo

Stayed 2 nights in Jul 2022

8/10 Good

M Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and efficient. Check in was easy and seamless. My husband and I found the accommodations suitable. We would consider staying here again.
Stayed 1 night in Apr 2022

8/10 Good

M Chanel

Stayed 2 nights in Mar 2022

2/10 Terrible

Emeka

Stayed 1 night in Aug 2021

10/10 Excellent

Nneoma, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great and enjoyable. It was a home away from home with amazing staff and services. Highly recommended.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a comfortable stay with very friendly staff who were always willing to assist us during our stay however necessary. Security was good, and beds were comfortable. Clean accommodations. Could use some updating, but for something we needed to just lay our heads in until we went back out for more adventures, and for the price, well worth it. Suggestion: as with any international travel, I suggest printing out or screenshotting your reservation, because sometimes it's not communicated directly with the hotel
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property but service time frames needs improvement
Stayed 8 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It was a nice stay personal was helpful on my demande and courteous.
Stayed 3 nights in Jan 2018
Response from hotel de bently on 30 Jan 2018
Thank you for your kind responses. we are glad you enjoyed your stay and we look forward to having you again.

4/10 Poor

banfa

Disliked: Staff & service, property conditions & facilities
spacious rooms. bad toilets. poor concept of room service. menu is a gimic. 1st & last time of stay !!
Stayed 4 nights in Dec 2017
Response from hotel de bently on 30 Jan 2018
we are so sorry you had bad experience, we are working really hard to rectify some of the issues listed here.

2/10 Terrible

CS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go back to what you left behind.
Had to change room 4 times due to faulty taps. WiFi malfunctioned throughout our stay. Had poor service in every interaction with hotel staff!
Stayed 3 nights in Dec 2017
Response from hotel de bently on 30 Jan 2018
We really do apologize for your bad experience. we have put work on ground to make your next stay a memorable one.

2/10 Terrible

helen, england

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Looks very nice on photos.
Confusion at check in,rooms should have had slippers, toiletries,non provided,bath very old and cracked,staff in restaurant very unhelpful,flies in restaurant and everywhere outside,around the pool area, very disappointed
Stayed 2 nights in Oct 2017

8/10 Good

Sonny

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel
The hotel is good with very courtesy staff. I could smell cigarette smoke in the room I was checked-in but the staff were polite in going about it. Outside this issue, I had a good experience and I would like to add that it is an expensive hotel, so I got very good deal booking with hotels.com.
Stayed 2 nights in Sep 2017

8/10 Good

Andrew

Liked: Staff & service, room comfort
Good
Stay was good. Spacious room but small bathroom. Hotel generally clean but duvet did not look clean! Will recommend hotel to others.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed in this hotel in the past, but this time found out that standards have fallen, and services are so bad, but wifi was good, and also the room I stayed in had so much noise from the bar, the music was always so loud, was greatly disappointed.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Facility, Poor Maintenance
This is a huge investment but poorly maintained. Originally tastefully furnished and decorated but poor cleaning and maintenance, especially the toilets/bathrooms seem to be bringing down the hotel rating fast. The hotel has relatively good relationship staff members but I'm not sure same can be said of the maintenance team. Their Breakfast is rich and if well kept, it's a nice place to stay.

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
My stay at Bently Hotel met my expectations...great room, nice and clean environment, friendly staff ,serene atmosphere, good air-conditioning, fridge, and the location works well for me. I would totally recommend this hotel for anyone who wants to de-stress, have a peaceful and relaxing hotel experience.

6/10 Okay

Ravi

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
good value if you want a swimming pool, convenient location not too far from the airport or from the city center... friendly and helpful staff, free hot buffet breakfast

2/10 Terrible

Moutie, south africa

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Hotel
was very disappointed in hotel - had no water - after call front desk informing they sorted out but only for few hours - no water in morning - will never go back to hotel

4/10 Poor

daniel, Athlone Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
Good service but the rooms could do with some TLC
Having a good bit of expierience staying in hotels in Nigeria,I will complement the staff for a friendly and prompt service,Unfortunatly the rooms are in need of some tender love and care ,A lick of paint and the use of a hoover wouldn't go astray. The wifi was functional but could do with up grading .

2/10 Terrible

Anne, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good public areas and terrible rooms
This hotel has a posh name, marbled public areas but the rooms are rubbish. No maintenance of the facilities, very dirty bathrooms with toilet seat not fixed, they can't afford decent shower or shower curtains, towel racks are rusty, towels are dirty and smelly, the carpets are very dirty, the curtains obviously haven't been laundered for years. The staff are there to earn a living not to help customers. For the money I paid, the hotel is a fraud.

4/10 Poor

David-A, San Jose, CA (USA)

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Doesn't meet my minimum expectation
The externals of the hotel was pleasing, but quite disappointed with my room. The carpet looked worn out. The bedsheet were well wornout -- thin, varying shades of white across the width of the bed. Curtains didn't look clean; one of the holding bars for the curtain was significantly tilted off horizontal axis. Bathroom fixtures show considerable rust. From a cleaniless perspective, didn't feel comfortable using most of the items in the room. Booked room for two nights, only stayed there for one night. Had trouble making wireless connection. On the plus side, the hotel staff members were very friendly and very eager to help (e.g. with wireless connection). Also, the free breakfast was quite good.

4/10 Poor

Kayode

Disliked: Property conditions & facilities, room comfort
2 stars for now, could be 4 stars with improvement
Rating this hotel on the web as 4 stars is misrepresentation. The ensuite wash room was not in 4 stars condition in my opinion. Towels looks disgusting, room service so unprofessional that the tea cup used instead of been replaced in the morning was taking and rinsed from ensuite was room and replaced there and then, never seen something like that before. No water boiler despite leaving satchel of coffee and milk on the table. Booked and paid for diplomatic suite but was given something less. When I complained, I was taking to another so called diplomatic suite to view but was actually worse than where I was.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The room at Hotel De Bently was modern, clean and attractive. The bed was especially comfortable. The room was quiet; the internet connection was unexpectedly fast for Nigerian standard. Good desk and closet space. Pretty good bathroom. Nice accommodation.

4/10 Poor

Folasade, Lagos

Disliked: Cleanliness, staff & service, property conditions & facilities
Good Proximity to Sights
The hotel was disappointing in comparison to the information posted. Internet connection was limited, beddings & towels were old though the room was well air-conditioned. The street was dusty as there's ongoing construction nearby. Good proximity to city centre though.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
After a long search in Abuja we finally found this great hotel. The facilities are very comfortable and clean. The Exclusive bar on the first floor is a great place to relax after a long day of hustle and bustle in the city of Abuja. The staff was very helpful with arranging transportation. A superb Experience.

6/10 Okay

Dotchman, Houston. US

good hotel
It's was great. Their complementary breakfast was wonderful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nai1990, Abuja

Disliked: Property conditions & facilities, room comfort
False Advertisement for Superior Room
This hotel is run down...everything needs to be replaced and/or remodeled. I think they will demolish it once they have constructed the new one. Do not bother with the gym...it's a tiny room with only one working machine. Very friendly staff however.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A shining light in deep dark africa
Africa can be a hard place but thanks to Hotel De Bently my stay in West Africa was pleasurable and memorable Awesome chef and fantastic food, Pool that almost made me stay longer and bilingual staff which is a huge win... If you're in Abuja then stay at Hotel De Bently

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with top class management team!
This is my 4th time staying at Hotel De Bently. If you care about quality services, great food, clean rooms with AC, Wi-Fi internet, gym and other amenities, you will not even think twice before choosing Bently Everything here is done with a smile and personal touch coming from the management team, who make you feel pampered with care and right amount of attention. Thank you guys for going all extra miles necessary to be the hotel of top choice, my choice!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Abuja Hotel
Very clean and decent hotel while travelling in Abuja. Nice pool, nice grounds, and very good clean restaurant. Rooms are clean and neat and well kept. Had a nice time in Abuja. The city has many things to do and the hotel is close by most of them.

6/10 Okay

Wozzip, RSA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, needs some TLC
Hotel is currently building a new pool and gym area. Rooms need to be updated. Food is not great and on arrival my bathroom was filthy. Urine on the floor and tollet the bath was very dirty. A bit disappointing

2/10 Terrible

Grace, Redford Twp. Michigan

Liked: Cleanliness
Disliked: Property conditions & facilities
The Internet information was incorrect.
There is no pool and no work-out area. It's under construction which is what the advertisement should say. Don't go there!!!!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel at a reasonable rate
Overall, I liked Hotel de Bently. My one MAJOR complaint is that they did not coordinate my online booking. In other words, when I showed up (very late and tired after flying from US), they did not have my room reservation despite booking via expedia and getting confirmation. The staff made me leave a room deposit and said they would look into it, but from previous experience I did not trust this and had to insist on them returning my deposit once I showed them my online booking. Otherwise, the room was clean and comfortable. The breakfast was very good and the staff was friendly. I would stay again but book directly with the hotel.

6/10 Okay

LivnCentral, Lagos

Disliked: Property conditions & facilities, room comfort
Not all that for the price paid ...
Overall, the room was clean and the breakfast and dinner selections were good. As well, the staff was available when needed. On the other hand, I was not impressed with the fact that when I arrived at the hotel to check in, they did not have a record of my reservation. It took about half an hour before they came back to take me to my room. Then they took me to the wrong type of room, which I pointed out to them. Upon arriving the correct type of room, the appearance was not appealing. The was water damage on the wall near the door to the room (on the inside of the room), plus the overall maintenance of the room and hotel as a whole was just sub par.

2/10 Terrible

Grace, Redford Twp. Michigan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No work-out area or pool as listed.
Staff was welcoming. Sink leaked almost fell twice in bathroom. One evening I used the roll of toilet paper and was told I had already received toilet paper. I began to complaint and a gentleman by the name of Moses came with more tissue paper and apologize for any misunderstanding.

8/10 Good

pete, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice hotel
I like it and will visit again