Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travellers
by Tim from USA

Posted 12-Mar-2014 on Hotels.com
I didn't like the overall smell and it was not like a full service hotel. For ex., no WiFi, none---can't even pay for it---not available.
2 out of 5
by Mubarak from Qata

Casello

Posted 12-Jan-2014
Pros: The recieptionist re nice as thy understoodthir limitaionsand appologozed
Cons: Th way it i managed
Location: Mid AD city. Unsafe plac. No good for expats from ou side mid east
Hotel is a run old style managment. evrything is late, no taxi's at all and no valet parking. It is rubish by all meas. internet was not workin and too much restrictions on in's and out's and whoi going up for who. No good restrurant. Bell boy is security and security are outie thbuldng. housekeein is terrible. Thy chag / clea what ever is see dirty by visula meas.
4 out of 5
Recommended
for Couples
by Big D from Ruwais

Felt Like Home

Posted 09-Jan-2014 on Hotels.com
I had an Executive Suite Apartment and found it very roomy and nice layout I liked the fact we had a separate bedroom from the living room and that the furniture, beds, etc was good The bad things, no silverware to eat with, had ot chase down attendant to get some, the air conditioner in the room I was in never got below about 22C which only meant we sweated all night with no covers, only one bell boy so carried my own luggage up and parked my own car cause the Valet guys were to busy sitting and watching the grass grow. When you leve they dont get your car for you they just point where it is at and then you have to pay them for parking cause it is not free. Last thing the internet was expensive and a pain to connect as they do not have wireless, so you need to get a phone cable not a cat cable to connect. I do believe I will try it one more time cause the room was nice size so hopefully next time I can get one with air conditioning that actually works
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 24-Nov-2013
4 out of 5
Recommended
for Getaway With Friends
by Laney from UAE

Great location for short stay

Posted 03-Nov-2013 on Hotels.com
I booked this hotel because it was the cheapest for the night of a major event in the city. It was nice but could have been better. I was disappointed when the sign said 24hr room service but then when I tried to order food, the kitchen was closed and they only served drinks. However, they did upgrade me to a suite upon my arrival which was roomy.
5 out of 5
Recommended
for Families
by Maudlyn

Posted 04-Jan-2013 on Hotels.com
Excellent! Will recommend any day any time.
3 out of 5
Recommended
for Everyone
by George from Baabda, Lebanon

Spacious room. NO sevice

Posted 08-Dec-2012
Pros: spacious room
Cons: The service, the lighting
Location: very good location
the location is great the AC is good the room is clean .I booked Two Twin Beds, non-smoking room for my brother and me for one week ( formula 1 event ) when we checked in they gave us a room with a single bed, the receptionist tried to overcharge us for an extra bed pretending that I booked a room with a single double bed but we solved the problem without overcharging .But the problem without a solution was when we order something it never come during all our stay( like Bath towels only 1 towel set is available,soap bar...). In Room Amenities it's noted that there are Bathrobes and Slippers and they weren't available too. Conclusion : room not as requested but spacious and clean, no service.
3 out of 5
Recommended
for Other
by mr b from Hertfordshire, UK

good hotel good location.

Posted 14-Nov-2012
Pros: room very comfortable
Cons: some off the staff not helpfull at all,
Location: location
Some off the staff are exellent the other half not bothered too busy using there ohone texting & ignore you . the people from india are very good . the phillipinos very dissapointing rude .dontv really care about the guests. paid for breakfast but expedia didnt book it with the hotel very disaponting when you have a son with special needs. hotel not intrested in calling expedia to resolve the problem.
4 out of 5
Recommended
for Personal Event
by A verified traveller

close to New Medical Centre.

Posted 02-Nov-2012 on Hotels.com
Hotel amenities & location is always find us convenience.
3 out of 5
Recommended
for Families
by Asif from Riyadh

Cassells hotel apart

Posted 30-Oct-2012
Pros: Spacious. Good for the families
Cons: Bedding And coloring
Location: Good
Acceptable hotel condition but they charged me AED 24 for a water bottle (which my kid picked while checking out) which costed in costed me AED 0.6 (about 40 times higher). This was ridiculous. When I told them I will bring the bottle back, receptionist told me that she already printed the invoice. She tried to charge as much as possible. It was ridiculously high price for a bottle of water.