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Reviews of Hotel Excelsior

4 out of 5
Hotel Excelsior
Strada Statale 16 Sud 266, Vasto, CH

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 93 reviews" "
Rating 8 - Good. 38 out of 93 reviews" "
Rating 6 - Okay. 12 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2023

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place and front desk staff was friendly and helpful. Very good breakfast and again, friendly helpful staff. Beach was close and had a nice walking/biking path. Looks like a good summer location.
Stayed 1 night in Apr 2023
Response from anna on 18 May 2023
Dear Sir, we are very plesed to know stayed well with us.thank You, we hope to meet You again.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Little bit of a trek to the beach. Breakfast was fabulous!!!
Stayed 1 night in Jun 2022

6/10 Okay

Marcin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pretty dated hotel, late 90’s. Definitely needs updating. Good location. Restaurant not opened off season for dinner. Breakfast served though. Friendly staff.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from anna on 15 Nov 2021
grazie

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop, staff excellent
Stayed 1 night in Sep 2020
Response from anna on 11 Oct 2020
Thank You

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How to say and in service by the staff both of the front desk and in the restaurant
Stayed 1 night in Oct 2019

10/10 Excellent

Alex, Montreal Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach. Semi modernized and clean facilities. Very nice place.
Stayed 2 nights in Nov 2018

10/10 Excellent

Lisa

Great place to stay.
This hotel was very nice. It was ver clean. Great pool. Great rooms. Seems to have been newly remodeled.
Stayed 1 night in Sep 2018
Response from Anna on 12 Sept 2018
Thank You Lisa, we hope to see You again!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel out of Vasto old town.
Hotel was comfortable and staff were lovely although not much English was spoken. They were very helpful and tried their best. Quite a distance from Vasto old town so a car is handy. Walking distance to beach however quite shallow water in this area. Pool was large and grounds area was nice. We had quite a large balcony and Room was comfortable. Large shopping centre with supermarket and H&M store about 5-10 minute drive away.
Stayed 2 nights in Jul 2018

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Vasto
great stay. Great free breakfast. terrific staff

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Guy, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
We arrived on a day with rain, during the peak of the Italian summer holidays, so this appeared to mean there were lots of families at a loose end. This impacted the first impression of the hotel as we entered to be greeted by a number of people sitting around in the spacious lobby, with a TV blaring children's cartoons. (Quite a contrast to the serenity which reined the next afternoon when we left.) The hotel is sleek and minimalist, with the feeling of a spa, which meant it had lots of nice facilities, such as a lovely swimming pool and stylish furniture, but this style did also tend to push the rooms into characterless and stark territory. This combined with our initial welcome didn't set the hotel off well, but with access to a private section on the beach and the lovely town of Vasto nearby, in good weather it would provide an excellent base for a sunshine holiday.

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not great at all
No free wifi, buying wifi is not cheap. Rude arrogant front desk staff. Some hidden extra 'tax' that the hotel adds (not a government tax). The street is quite grotty but if you walk around the back of the hotel it's better. I had my phone stolen out my bag at night one street away from the hotel, so not great from that perspective either. Only thing in the hotel's favour is a decent sized room and cleanliness, but I wouldn't go back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not many restaurants near by
Staff was excellent. Very helpful and accomodating

8/10 Good

Garett, N.J.

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect night at the beach
This was a nice stay for a night, clean and the staff was very attentive. We really enjoyed the restaurant, pool and access to the beach. Clearly the nicest hotel in the area. Molto bene!

6/10 Okay

elisabetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nella nostra stanza, forse perché posizionata sopra la cucina, si sentivano rumori dalle 06:45 di mattina. Nella descrizione della camera c’è scritto ‘insonorizzata’.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pier Giuseppe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con parcheggio, struttura modera, personale gentilissimo e professionale, camera ampia così come il bagno, pulizia perfetta, letto comodissimo, smart tv grande, frigobar con acqua offerta dall’hotel. Sapone per il corpo, per l’igiene intima, asciugamani di ottima fattura. Colazione super,sia dolce con anche torte fatte in casa, sia salato, con salumi, uova etc. Consigliatissimo
Stayed 1 night in Nov 2023

8/10 Good

antonino

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

8/10 Good

francesco

Stayed 1 night in Jun 2023

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre était propre et confortable. Le personnel s’est montré aimable et nous a fait d’excellentes recommandations pour les restaurants du secteur. Le petit déjeuner était composé de produits frais, variés. Nous sommes très satisfaits de notre séjour.
Stayed 1 night in Sep 2022

8/10 Good

enzo

Liked: Cleanliness, staff & service
La struttura era gradevole e pulita,il personale disponibile e professionale
Stayed 2 nights in Jul 2022

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno breve nessun problema.
Stayed 2 nights in Jul 2022

6/10 Okay

Armando

Travelled with family and small children
Liked: Staff & service, amenities
Il personale è molto gentile, disponibile, attento e qualificato. I servizi sono accessibilissimi e super confortevoli. La pulizia non è il massimo.
Stayed 1 night in Jun 2022

10/10 Excellent

Rosolino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Daniele

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Non ero stato avvisato che non aveva il servizio ristorante
Stayed 1 night in Mar 2022

10/10 Excellent

SANTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from anna on 26 Nov 2021
grazie mille, ci auguriamo di averla nuovamente ospite!

10/10 Excellent

Massimo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Cortesia, professionalità e gentilezza dintutto il personale.
Stayed 1 night in Sep 2021
Response from anna on 12 Oct 2021
Grazie mille! Ci auguriamo di averla ancora ns graditissimo ospite. Buona giornata

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Vacanza iniziata e conclusa male
Abbiamo fatto la prenotazione tramite Hotel.com.. Sulla e-mail di conferma c’era scritto “balcone e vista sul mare” ma al momento del check-in ci hanno dato una camera al primo piano con vista parcheggio. Quando abbiamo protestato con la signora alla reception (che sembrava fosse la proprietaria) lei non conosceva neanche il sito Hotel.com, ripetendo la stessa frase “NON SIAMO NOI A ….” per farci capire che non aveva nessuna intenzione di cambiare la camera, ma quando le ho detto “Allora faccio un reclamo a Hotel.com”, immediatamente ci ha dato un’altra camera al quinto piano con la vista sul mare. Così la nostra vacanza a Vasto è cominciata male. Al moment del check-out la stessa signora ci ha dato la fattura con un importa maggiore di quello che risultava sulla conferma di prenotazione, sulla quale si leggeva “Il Comune applica una tassa di soggiorno: 2 EUR a persona. Abbiamo incluso tutti i costi che ci ha comunicato la struttura.”. Facevo presente alla signora che il sito non c’aveva messo al corrente dei costi della tassa di soggiorno, ma lei, scocciata, non voleva neanche vedere la conferma che avevo. Alla fine sono dovuta andare io a vedere il sito del comune dal quale ho appreso del nuovo importo della tassa di soggiorno di euro 2.50. In conclusione, credo che l’albergatore abbia l’obbligo di controllare la conferma di Hotel.com che esibiscono i clienti, soprattutto come in questo caso, se c’è scritto “Abbiamo incluso tutti i costi che ci ha comunicato la struttura.
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from anna on 11 Oct 2020
grazie

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from anna on 11 Oct 2020
grazie

8/10 Good

Maria Luisa

Stayed 1 night in Jul 2020

10/10 Excellent

Alessandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from anna on 4 Mar 2020
grazie per aver apprezzato la nostra struttura!

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ben arredate le camere il bagno non è molto funzionale in quanto piccolo. complessivamente sono rimasto soddisfatto
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Posizione decentrata, troppo vicina alla strada. Per il resto tutto gradevole e ben organizzato
Stayed 1 night in Jun 2019

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strakke inrichting, heerlijke bedden, ruime kamer, eigen parkeergelegenheid en strand. Goed ontbijt. Hele kleine diner menukaart.
Stayed 1 night in Jun 2019

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle soirée
Hotel très confortable belle chambre très propre Acceuil merveilleux de la patronne que je salut personnellement ici Repas du soir bon et le jeune serveur impeccable Meilleurs souvenirs à tous
Stayed 1 night in Mar 2019
Response from Anna on 13 Jun 2019
Merci beaucoup, nous espérons de vous revoir. Meilleur Salutations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto molto bene, personale molto gentile, albergo bello e pulito.
Stayed 1 night in Feb 2019
Response from anna on 19 Mar 2019
Grazie mille! :)

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Anna Vaccaro on 29 Jan 2019
grazie mille

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel che frequento da diverso tempo. è pulito e silenzioso. Purtroppo il wi-fi è molto lento. Nel complesso però è un'ottima sistemazione soprattutto per viaggi d'affari
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018