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Reviews of ibis Aberdeen Centre - Quayside

3 out of 5
ibis Aberdeen Centre - Quayside
15 Shiprow, Aberdeen, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 400 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent reception staff
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful
Stayed 1 night in Mar 2024
Response from Ibis team on 5 Mar 2024
Thanks for your stay and rating. Ibis Aberdeen team

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and good value
Stayed 1 night in Mar 2024
Response from ibis team on 5 Mar 2024
Thanks for your stay and rating. Ibis Aberdeen team

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent!!!!!
Stayed 3 nights in Feb 2024
Response from Ibis team on 5 Mar 2024
Thanks for your stay and rating. Ibis Aberdeen team

8/10 Good

Letícia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It's very good place to stay when in Aberdeen for business
Stayed 5 nights in Feb 2024
Response from Ibis Aberdeen team on 5 Mar 2024
Thanks for your stay and rating. Ibis Aberdeen team

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has kept a high standard since the 80’s with staff just as friendly and helpful as always, the location is ideal for town. The only enduring reservation is sound travels between rooms and corridor readily so hope for quiet neighbours. Very good.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Paul,We very much appreciate your comments regarding your stay at the ibis Aberdeen Centre - Quayside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Ruth

Travelled with partner
Welcoming friendly staff. Great central location.
Stayed 1 night in Jan 2024
Response from Magdalena on 22 Jan 2024
Dear Ruth,Thank you for your feedback!Kind Regards

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Magdalena on 22 Jan 2024
Dear Joseph,Thank you for your feedback!Kind Regards

8/10 Good

gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Gloria,Thank you for your feedback!Kind Regards

10/10 Excellent

Dylan

Stayed 1 night in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Dylan,Thank you for your feedback!Kind Regards

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, helpful staff and a clean room with all the usual hotel provisions. The Hotel is convenient for the main street, cinemas, theatres, art galleries etc. Close to the docks which we had a view of as requested.
Stayed 3 nights in Dec 2023
Response from Magdalena on 7 Feb 2024
Dear Sandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Karen,Thank you for your feedback!Kind Regards

2/10 Terrible

Graham

Stayed 2 nights in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Graham,Thank you for your great score!Kind Regards,

10/10 Excellent

Gemma

Stayed 1 night in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Gemma,Thank you for your great feedback!Kind regards,

10/10 Excellent

Julie

Stayed 3 nights in Dec 2023
Response from Magdalena on 20 Dec 2023
Dear Julie,Thank you for your feedback!We hope to see you soon!

6/10 Okay

Glen

Travelled with family
Liked: Cleanliness
I was visiting Aberdeen for the first time as my son was moving there. We decided to stay in the Ibis hotel. Things were going well until the second night when at 3:29am a drunken fool came down the corridor and proceeded to bang on doors and took particular attention to ours. I assume he was in another room but had no key or was locked out. This went on for a while and I shouted to him that he had the wrong room. At 4:18am he came back and this time was more aggressive. At one point I had to put my feet against the door for fear he might break in. There were no telephones in the rooms so my son sent a message through WhatsApp as directed. There was no response. Eventually he stopped and I opened the door. He was standing outside another door and just looked at me. We left the hotel the next morning after little sleep.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Stuart,Thank you for your feedback!Kind Regards

10/10 Excellent

GARY

Stayed 2 nights in Dec 2023
Response from Magdalena on 22 Jan 2024
Dear Gary,Thank you for your feedback!Kind Regards

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Magdalena on 7 Dec 2023
Dear Margaret!Thank you for your great review!I hope to see you soon!

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023
Response from Magdalena on 22 Jan 2024
Dear Christopher,Thank you for your great review!Kind Regards,

4/10 Poor

Allan

Business traveller
Disliked: Amenities
The hotel Wifi was terrible and TBH meant that i could not even connect to allow me to work from my laptop.
Stayed 1 night in Nov 2023
Response from Magdalena on 7 Dec 2023
Dear Allan,Thank you for taking the time and tell us about your experience at the hotel. Please accept my apology regarding the WIFI issue as I can understand it was very frustrating. Our hotel has been affected by the FIBRE issue in our town and unfortunately was out of our control.I hope you had enjoyed your room and you will come back to us in the near future

10/10 Excellent

AGUSTIN

Stayed 5 nights in Nov 2023
Response from Magdalena on 22 Jan 2024
Dear Augustin,Thank you for your feedback!Kind Regards

8/10 Good

scott

Stayed 1 night in Nov 2023
Response from Magdalena on 22 Jan 2024
Dear Scott,Thank you for your feedback!Kind Regards

8/10 Good

Lorraine

Stayed 2 nights in Nov 2023
Response from Magdalena on 22 Jan 2024
Dear Lorraine,Thank you for your feedback!Kind Regards

8/10 Good

Donna

Stayed 2 nights in Nov 2023
Response from Magdalena on 24 Nov 2023
Dear Donna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Susan

Stayed 2 nights in Nov 2023
Response from Magdalena on 24 Nov 2023
DearSusan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Magdalena on 20 Nov 2023
Dear Joanne,Thank you for your feedback!Hope to see you again soon!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Magdalena on 13 Nov 2023
Dear David,Thanks for leaving this review, your feedback is greatly appreciated. We really hope to welcome you back again soon.Kind regards,

10/10 Excellent

Fraser

Stayed 1 night in Oct 2023
Response from Magdalena on 7 Dec 2023
Dear Fraser,Thank you for your great feedback!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Incredible view over harbour and sea. Beds a little small (we had a twin room). Will definitely come here again.
Stayed 2 nights in Nov 2023
Response from Magdalena on 8 Nov 2023
Dear Lorraine,Thank you for you great feedback!I hope to see you soon!

8/10 Good

Ross

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy parking, check in/out, Awesome breakfast, friendly staff.
Stayed 1 night in Oct 2023
Response from Magdalena on 8 Nov 2023
Dear Ross,Thank you for taking the time to tell us about your stay!We are really appreciate your feedback!Hope to see you soon!

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Magdalena on 8 Nov 2023
Dear Laura,Thank you for your great reviewI hope to welcome you back In the near future

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023
Response from Magdalena on 30 Oct 2023
Dear Jamie,Thank you for the great feedback!I hope to see again very soon!

8/10 Good

Dylan

Stayed 4 nights in Oct 2023
Response from Magdalena on 20 Nov 2023
Dear Dylan,Thank you for your feedback! I hope to see you soon!

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Amenities
Adequate
Stayed 1 night in Oct 2023
Response from Magdalena on 8 Nov 2023
Dear Susan,Thank you for your feedback!Hope to see you again in the near future

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Magdalena on 30 Oct 2023
Dear Mark,Thank you for your great review!I hope to see you soon

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great breakfast - needs air-con!
Staff were great, really helpful and the breakfast at the hotel offers a great range. Only complaint is that the rooms are usually too warm with no realistic way of cooling them other than opening a window (there is no air con, or cool air source other than a window). You can't leave the window open at night for fairly obvious noise reasons. As a result, the rooms can be well above 20degrees C when trying to sleep which isn't particularly comfortable.
Stayed 3 nights in Oct 2023
Response from Magdalena on 30 Oct 2023
Dear Richard,Thank you for your great review! Me and our team are happy you had a great stay. Please accept my apology that you were not able to control the temperature in the room, we are using air cooling system which set temperature in every room depending of the weather outside. I will share your comments with our management. I hope you will come back to us once again in the near futureKind regards,Magdalena

10/10 Excellent

Matt

Stayed 1 night in Oct 2023
Response from Magdalena on 30 Oct 2023
Dear Matt,Thank you for the great feedback!I hope to see again very soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a few nights stay. The bed was a bit creaky and on inspection, had a broken slat that was hastily repaired. The key cards were also very temperamental, losing magnetism relatively easily but the staff were fantastic in getting them sorted
Stayed 2 nights in Oct 2023
Response from Magdalena on 30 Oct 2023
Dear Alexander,Thank you for taking the time to tell us about your experience in our hotel.I am happy to see that you had enjoy your stay and the team was helpful at all the time I hope to see you again in the future

6/10 Okay

Fiona

Stayed 1 night in Sep 2023
Response from Magdalena on 30 Oct 2023
Dear Fiona,Thank you for your feedback.I hope to see you again in the future

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness
We had a room overlooking the harbour. It was very nice to watch the sun come up each morning see and the ships coming and going. Location was very good, close to shopping and transport options and it was an easy to walk to see more of Aberdeen. Rooms were very clean and adequate for a couple of nights but we found the automatic room air conditioning was too warm for us. There’s no bar fridge in the room, which made our usual habit of an evening drink, and a simple breakfast, a bit of a challenge.
Stayed 3 nights in Sep 2023
Response from Magdalena on 25 Sept 2023
Dear Anne,Thank you for taking the time and tell us about your stay!I am happy to see that you have enjoy the view from your room. I am sorry that you were not able to control the temperature in the room. I hope you will come back to us in the near futureKind Regards,Magdalena

10/10 Excellent

Charles

Stayed 2 nights in Sep 2023
Response from Magdalena on 25 Sept 2023
Dear Charles,Thank you for your excellent review!I hope you will come back to us very soon!

10/10 Excellent

MARIE

Stayed 3 nights in Sep 2023
Response from Magdalena on 15 Sept 2023
Dear Marie,Thank you for your great scores!

2/10 Terrible

Callum

Stayed 1 night in Sep 2023
Response from Magdalena on 15 Sept 2023
Dear Callum,Thank you for taking the time and give us your scores.My apology your stay did not meet your expectationsI hope you will give us one more chance to servce you better

8/10 Good

I

Stayed 2 nights in Sep 2023
Response from Magdalena on 15 Sept 2023
Dear I,Thank you for your feedback!We glad that you have a nice stay!

10/10 Excellent

john

Stayed 1 night in Sep 2023
Response from Magdalena on 15 Sept 2023
Dear John,Thank you for your feedback! We are really glad you enjoyed your stay

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Magdalena on 15 Sept 2023
Dear Ruth,Thank you for your excellent scores!

6/10 Okay

Christine

Travelled with group
Liked: Staff & service
All was good but the beds was not good sorry
Stayed 3 nights in Aug 2023
Response from Magdalena on 15 Sept 2023
Dear Christine,Thank you for your feedback! We really appreciate it!

4/10 Poor

Amy

Stayed 1 night in Aug 2023
Response from Magdalena on 25 Sept 2023
Dear Amy,Thank you for taking the time and tell us about your stay.I am sorry to see that our hotel did not meet your expectations. I hope you will give us one more chance to serve you better in the near future.

2/10 Terrible

James

Stayed 4 nights in Aug 2023
Response from Magdalena on 15 Sept 2023
Dear James,I am really sorry to see that our hotel did not meet your expectations! I hope you will give us one more chance