“Waitng staff need to try harder.”

Room was fine, bathroom needed some maintenance,towel rail not attached at bottom. Food was good, but service was slow and uncoordinated in the bar and restaurant. Waited 20mins before anyone came to take my order at breakfast,after being shown to the table. Reception staff most helpful.

“Extremely disappointing”

Booked as a surprise weekend getaway for my family , as like many working families never get any quality time together so thought booking a 4 star hotel would be a lovely luxury treat. When we arrived we found the hotels tiny car park was full as it hold a maximum of 10-12 cars which for the size of the hotel is ridiculous. But thankfully there is a multi storey car park just opposite with reasonable charges. Our family room for four was awful, my two girls had to sleep in the same bed which did not go down well at all. It had a large patch of mould in the corner of the roo. The room was so tiny we had to keep climbing over the bed to get to the bathroom which was also covered in mould. We then found out the room was only catered for 2, so towels were a big problem we were promised extra milk & tea bags but they never arrived. We then found out later in the evening the hotel was hosting a wedding party which meant the music was pounding through the walls till 1.00am keeping the whole family awake, no amount of cotton buds helping. In my opinion this hotel needs a total overhaul as it is extremely outdated and looking very dirty. I am truly surprised this hotel is classed as a 4 star.

“A place to stay.”

I did have high expectations of the Copthorne as we have stayed at others in the same chain in overseas destinations, but I wouldn't say it was luxury rather more utilitarian. It was also rather hard to find as it is not on a main street. Lunch menu was good, though didn't try evening meal. The free carpark was appreciated.

“Very convenient to Aberdeens main streets”

The hotel was comfortable and staff very good, knowlegable, polite & helpful The decor in the rooms and hall ways was slightly dated and the floors squeaked in a couple of places. The room I stayed in was very big by modern hotel standards. The blackout curtains were excellent and cut out the evening sun very well. The room was very quiet.

“absolutely not a 4-star, not worthy to be a 1-star”

The bed is tiny and not large enough to hold a man of average built. Whenever someone walks in the hallway, the whole floor vibrates and the drawer of the night table opens by itself. The bathroon is just disgusting. The restaurant of the hotel is just pathetic. The prices are high, the portions are tiny and the food is horrible. There are lots of stairs in the hotel. Someone carrying an average suitcase will have to torture himself dragging the suitcase or bag through all these stairs. The elevator is tiny and can hold one person and a suitcase at a time. There are only 2 small restaurants close to the hotels and they look dubious. The Jurys Inn which charges almost the same rate is by far more comfortable and is in a better location.

“Awful”

Filthy bathroom with colonies of black moulds. Useless sound insulation. Wait-staff were untrained.

“Well located high quality hotel”

The hotel is close to the city centre and attractions. Reception staff were very good at check in but failed to book our taxi to the airport. Fortunately did not create a problem. Location is quiet and the rooms well fitted out and comfortable. Recommended as a good place to stay.

“Patchy experience”

On the plus side: rooms were good and clean; very nice bathrooms; front desk staff were pleasant; breakfast was very good with lots of options. On the minus side: lift was very small and took forever, plus they do not let guests use the stairs (I hope the management can change this policy!); room service took over 90 minutes after promising 15 minutes; car park was very small and tight and would not accommodate cars for all rooms, so we were told that we'd have to pay for nearby (expensive) parking if there was not room.

“Very nice hotel in a quiet central location”

We have enjoyed our stay very much. The room on the top floor was really nice despite the plant room at the end of the corridor. Breakfast included in a deal was good, we also liked the evening meal in a hotel restaurant. The location is spot on - minutes walk from the Union St and yet quiet and peaceful. Definitely would recommend