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Reviews of Hotel Krone Aachen City - Eurogress

Hotel Krone Aachen City - Eurogress
Jülicher Str. 91a, Aachen

Reviews

6.4
Rating 10 - Excellent. 26 out of 254 reviews" "
Rating 8 - Good. 87 out of 254 reviews" "
Rating 6 - Okay. 76 out of 254 reviews" "
Rating 4 - Poor. 41 out of 254 reviews" "
Rating 2 - Terrible. 24 out of 254 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Sergio

Liked: Cleanliness, room comfort
Comfy, practical, affordable and at walking distance to the city center.
Stayed 1 night in Apr 2023

8/10 Good

Nico

Stayed 1 night in Apr 2023

2/10 Terrible

Sara

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photo's are missing leading, the photo's on your website are of the spa across the road not the actual hotel
Stayed 3 nights in Jan 2023

6/10 Okay

Dieter

Stayed 3 nights in Jan 2023

8/10 Good

Robert

6/10 Okay

David

Stayed 1 night in Dec 2022

2/10 Terrible

Enver

Stayed 1 night in Sep 2022

4/10 Poor

Arirat

Disliked: Cleanliness, property conditions & facilities
Mould, misleading photos and misinformation
Misleading. The photos of this property start with the photo of a huge swimming pool. This doesn’t exist at the property. As well, the information contained in the description is inaccurate - it states that reception is open until 10pm. When you arrive, reception is only open until 7:30pm. The lockboxes work for self-checkin but the building and rooms look nothing like any of the photos. It’s old, tired and likely isn’t cleaned properly between stays. The shower had so much mould in the corners that could easily be cleaned with a bit of spray and a sponge. How long has it been left like that? Who knows. The bed was comfortable but when I lifted the sheet to see the mattress, there was hair covering it so I opted not to look further. The glass lamp cover was broken but not repaired or removed from the room. It’s quite dangerous to leave something uncovered with shards of glass protruding. Not impressed.
Stayed 1 night in Jun 2022

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2022

2/10 Terrible

amer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No receptionist attended! Fishy photos!
Stayed 1 night in Mar 2022

8/10 Good

Andrey

Travelled with partner
Liked: Cleanliness, amenities
very near to Carolus terme
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Einfach, mit guter Preis-Leistung
Stayed 2 nights in Nov 2021

4/10 Poor

José Antonio

Disliked: Room comfort
Too expensive
The hotel is too expensive for the standard of rooms they offer. I wasn´t very happy about it!
Stayed 2 nights in Dec 2019
Response from S.R. Robinson, Manager on 5 Feb 2020
Dear José Antonio, Thank you for taking the time to comment on your recent stay. We regret that we did not meet all your expectations. We would like to believe we offer fair, competitive and up-to-date pricing, which is reviewed on a daily basis however we have taken note of your remarks and will take this into consideration. We would like to take this occasion to wish you all the best for the festive season. Best regards, S.R. Robinson, Manager

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the Christmas market which was 15 min walk ,nice hotel with car park Breakfast better than expected Nice touch having coffee/tea machine in lobby which was free to use
Stayed 2 nights in Dec 2019

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
The pictures of the rooms were very well taken to mit the size of the room and toilet. The room was clean and the toilet was very small. It was Ok overall. Not sure we would stay there again.
Stayed 1 night in Nov 2019

8/10 Good

Cayce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic hotel room
Well kept-up older hotel. Good, clean basic room. Didn’t go for the breakfast but the people who did seemed to be chowing down with gusto on a good spread.
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Basic accommodation which is satisfactory. Things I was not happy about: Room key - extremely difficult to open the room door, and very loud. Room service - my clean t-shirt which was originally placed on the bed was somehow found on the floor of the room after I got back to my room at night. I tried to ask lady at the counter the next morning of the absurdity yet there was zero apologies and she accused me of not putting a sign on the door if I did not want room service. There are however no door signs available in the room, what was I supposed to put on? a hand written sign?
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness
tiny room, with miniscule ensuite, they may have bigger and better rooms?
Stayed 1 night in Dec 2018

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Margaret, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location 10 mins walk into centre , parking facilities however every tight ideal for small cars , hotel staff very accommodating I booked two rooms mine was ideal the second double room was very small indeed , it was that small the bed was pushed up against wall and up against radiator under window therefore it left one aisle which when you passed you knocked the lights . But we paid budget price and that’s what you have to be prepared for . But can not fault hotel staff . Free water daily and free fruit can’t complain about that I would rate it 4 stars for budget hotel
Stayed 2 nights in Oct 2018

8/10 Good

Minghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Pleasant weekend getaway.
The hotel has been recently renovated and is typical for a family run hotel in Germany. The breakfast was OK, we had it once during our stay. The location is super, close to the thermal baths, climbing centre, and the city centre. Rooms were clean, small, and basic. No tea/coffee facilities in room.
Stayed 3 nights in Aug 2018

8/10 Good

Charles

Great location
Perfect close to my business meetings and only a short walk to Aachen central, Hotel clean and everything you require for a few nights stay great staff very helpful and welcoming.
Stayed 2 nights in Aug 2018

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, room comfort
Friendly enough staff. It was a little dated
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Colin, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap hotel 20 minutes walk from the city centre.
Unfortunately, I think this I the lower end of the budget market. Whilst I didn't expect champagne facilities on a beer budget, the room was on the third floor, accessed by a very dated lift. The room was quite small, although clean. Sadly lacking air-con, we had to request a desk fan from reception. The bedside light didn't have a lead long enough to reach the power socket at the other end of the room which was a bit confusing. The location, some 20 minutes walk from the main city centre was also a little daunting. Good for tight budget, but little else.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
A match box . Looked like the slume part of Aachen . It was bed and breakfast no other meals .
Stayed 1 night in Jul 2018

10/10 Excellent

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget choice for a hotel. Scrupulously clean and comfortable. A stones throw away from the fantastic wellness centre, and a short bus ride into town. And the best thing is the staff cannot do enough for yo
Stayed 2 nights in May 2018

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay

8/10 Good

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean
The reception and dining area are very nice and welcoming. You can have a coffee and pick up fruit from there at any time. There is a small charge for a take away coffee. The breakfast is nice: you get scrambled and boiled eggs, selection of salamis and cheeses, bread, bread rolls and croissants. Also yogurt and cereals. I've seen a bottle of sparkling wine which wasn't open but I suppose if you fancied one, they would open it for you? Anyway, I would recommend coming a bit earlier for breakfast as they didn't really replenish food once it went. Rooms are basic and clean. There is no hairdryer. Parking near the hotel is limited and you can park your car in a public parking lot which is about 3 minutes walk away. It was free on Sunday and am not sure if it's chargeable at other times. Beds are surprisingly comfortable (I was expecting to wake up with backache). Although hotels has 5 floors, the lift goes only to the fourth floor so if you have any problems with mobility, let the hotel know. There are about 4 or 5 steps from the reception area to the lift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

JL, Canada

Liked: Staff & service, property conditions & facilities
Staff very polite and helpful. Breakfasts were excellent. Well located near Carolus Thermen!
Stayed 2 nights in Dec 2017
Response from S.R. Robinson on 2 Jan 2018
Thank you for choosing Hotel Krone Aachen | City-Eurogress and for taking the time to give us you opinion on the hotel. We are happy to read that you enjoyed your stay especially due the good location of the hotel near Carolus Therme and the friendliness of our helpful team. We are very pleased that you, in line with most of our guests, liked our popular sparkling breakfast buffet and hope we may welcome you back as our guest some time, soon. Kind regards, on behalf of the entire team of Hotel Krone Aachen | City-Eurogress, S.R. Robinson -Manager-

6/10 Okay

stacee, uk

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice hotel and very friendly, useful staff.
The hotel is nice but was not happy with the color of the pillows and felt itchy while lying in bed, woke up with a terrible aching back. Breakfast was not at all appealing so we requested a refund and staff were happy to refund.
Stayed 1 night in Nov 2017
Response from S.R. Robinson on 14 Dec 2017
Thank you for your stay with us and for taking the time to give us your valued feedback. We are pleased to read your kind comment about our friendly and helpful team. In order to reduce wastage and protect our environment, in line with many budget hotels worldwide we provide we do not change the bedding every day if a guest stays longer with us. Regarding your comment on our popular sparkling breakfast we are actually surprised. Usually most of our guests liked our breakfast buffet. As compared to local cafes we offer a quality above average, wide choice of products and a good value for money. We regret that you did not leave our hotel happy. Should you ever be back to Aachen, we would be more than happy if you give us a second chance. Kind regards, on behalf of the entire team of Hotel Krone Aachen | City-Eurogress, S.R. Robinson -Manager-

6/10 Okay

Leslie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs a lot of work.
Excellent location for City Center, room small. 2 small beds pushed together to make a double, kept coming apart. Tight but secure parking. No English speaking channels on TV. Very, very poor Wi-Fi.
Stayed 5 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
OK but noisy.
For sleep, shower, breakfast it was OK. In fact breakfast was good. I was at the front on a busy, noisy main road. Long walk from rail station.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The pictures of the hotel are misleading. The guest quarters are very shabby and small. Do not plan to stay again.
Stayed 7 nights in Sep 2017

6/10 Okay

Ayida

Liked: Cleanliness, property conditions & facilities
It is normal to spend the night
Unrealistic little room! It was not convenient for two adults. But, nice staff!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough
The hotel staff were very helpful, and the lobby/breakfast area was nicely decorated. The rooms were also nice although perhaps a little dated in places. It's conveniently located for the local spa but the area itself is perhaps not the best part of town.
Stayed 1 night in Jul 2017

8/10 Good

sarah, saint paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and pleasant
The rooms were clean, the breakfast was fresh and nice, the staff was terrific, I found it peaceful to be there and easy on the budget too. I was pleasantly surprised at how nice it was.. It was easy to get into town and I stayed there a week. I would recommend this hotel as an an excellent basic hotel.

6/10 Okay

Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Pretty good hotel. Location a bit far. Service is good. Good for value if koney

6/10 Okay

Toby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workable but needs an update
Well located near the northern parks. This hotel soebt a lot of money nicely renovating the reception and breakfast room with colorful and fun pictures of dogs in suits. It's modern and clean. They did not however spend any money renovating anything after that. The hallways, rooms and elevators are hostel like and a little rough. They can do with an upgrade. The staff is nice enough- but his is hostel service- don't expect 3 star hotel service and reception.

8/10 Good

Andrew, London

Liked: Cleanliness, staff & service, room comfort
Cheap, decent hotel.
An inexpensive hotel that is being refurished. The room was quite nice and I was happy with the breakfast. The wifi is a problem, as noted elsewhere.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dismal
There is traffic noise from the front 24 hours a day. Plus I was given a room right next to a large neon sign, so there was light coming into the room. Beds are so springy you wake up when you turn over in the night. Cheap plastic chairs. Internet barely works. Perfunctory breakfast. This is completely charmless, run-down and generally awful.

4/10 Poor

dima, palm beach,florida

Disliked: Staff & service, property conditions & facilities
Hotel ok, breakfast good! Security not good from 10pm to 7am no one in the reception ! If you arrive after 10pm you go though garage up stairs and though 2 locked doors with your key!! I you have a early flight no one to help you with luggage though back door stairs and garage to get to street!!!! When you book it is this information is not available !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel in Aachen
The staff were pleasant and helpful. Breakfast was good and the rooms were clean and satisfactory.

6/10 Okay

Neillco

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Peter, canada

cons
Room was clean but small, but OK. Biggest issue was that the WiFi didn't work at all in the room and I was above the reception desk!! Parking was non existent, 2 blocks away in a public lot, had to be gone by 9 am, not secured at all.