Charming property, superbly managed. Service was impeccable, with amazing staff at every level. The room we had was somewhat updated, but more needs doing. Modernization this property is ongoing, but in the meantime, the slight inconveniences are worth putting up with for this level of service. We are a family of 4, and stayed in a 2 bedroom suite which was very well-appointed, and very comfortable. Being older, the suite had many smaller rooms rather than an open-plan, but it worked extremely well for us, allowing freedom to stay up (or get up early) while not disturbing others. We absolutely loved this hotel and would recommend it highly.
I had read great reviews about this hotel. I was not disappointed. The staff was so kind and attentive. The rooms were clean, great in-room amenities ie the nespresso machine was the best! The water temperature and pressure were impressive. The bath towels were extra large - its the little things that made it a great experience.
I was impressed by all aspects of the hotel. Great location, very friendly staff. The room was very nicely decorated with a comfortable bed and sheets. Nice bathroom. Beautiful common areas and great food. I had to leave a day early and gave the hotel very shirt notice but they did not charge me.
We have stayed in many hotels in London over the years and this is the first one due to its location that you are hardly aware of the London traffic. But it gets better the room is a good size, bedding first class, mattress top quality pillow and duvet eider down. In other words everything has been thought of, a hotel which gives all the detail attention. Only one little thing the restaurant feels a bit of a compromise. But this will be our hotel in London in future.
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