Stayed at the Zen resort. Great welcoming environment. Relaxing. pampered. Spa too expensive for what they offer, though. Excellent restaurants, although food somewhat scant in some of them (Piaff and, De Autor). Quality of drinks intermediate. Beaches resorts with excellent infinity pool and wet bar. Azul and Lucca best places to eat. Watch out at Piaf restaurant with sommelier trying to have you choose from an expensive list of wines not included in the "all inclusive". "All inclusive" should also include spa serpvices for more moderate prices or a try for free. Quality of "de la casa" wines and Caba (champagne) pretty low.
Overall great experience for reconnecting with significant other. Very satisfactory place to spend a week.
This was our second time back to Royal Hideaway. We were married there 11 years ago, so we wanted to return. The foold was amazing and very gourmet. That was the best part of the trip. Also, top shelf liquor available in drinks. We went 3rd week in October and unfortunately it rained heavy every day. This was very frustrating as the sun only shined a couple hours a day and we were there for 7 days. However, there is no place that I would rather be in the rain, other than Royal Hideaway. It still felt luxurious and the staff really takes care of you and provides plenty of dry pool towels, great umbrellas, and offers activities despite the rain.
Great hotel with amazing service. We felt welcome from the moment we arrived. The staff takes in this hotel is immediately clear. We really appreciated being able to learn about and enjoy how the hotel has been carefully built in a manner as to preserve the natural ecosystem. Rooms were great with a spacious courtyard just like the pictures. We've never been to a hotel that was so quiet. Food was excellent with many choices.
Just returned from a very relaxing 4-night stay. The staff is very friendly and very helpful. Check-in is very smooth. No waiting in line at a check-in desk. You are greeted with a refreshing drink, tour of the resort and a golf cart ride to your room. The resort is small and intimate. Very beautiful! The food is outstanding! However, there are only 3 restaurants, so if you're looking for a variety of different types of cuisines you won't find that at this resort. There was no swimming in the ocean and there was lots of seaweed in the water and on the beach, but we weren't looking to swim in the ocean. The pool is one of the best we've seen. It's the perfect size with some deeper areas and areas with a few inches of water for lounging. The guys that work around the pool are so friendly and again willing to get you anything you want. The lounge chairs are very comfy. Be sure to the pool early to get a good spot with an umbrella. One of the down sides of this resort is that there is no entertainment at night. The resort is pretty much dead after 9pm. You can go to other sister resorts in the area like Secretes for nighttime entertainment, but you need to pay for your own transportation (taxi). Since this is the highest level resort in the grouping, I would expect free transportation to the near-by sister resorts. Also, the spa and other activities like snorkeling, private dinners, etc. are expensive. We really enjoyed our stay though and can't wait to go back
I have traveled all over the world and have never have experienced some wonderful care & service. I felt like I was home. The staff were so caring and friendly. The hotel was amazingly gorgeous. They have kept the mexican tradition alive in this hotel. They have a lady that comes on a daily basis and makes tortillas for the guests. The food was five star. I can go on and on. Amazing!
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