As a frequent traveler I am often not particularly overwhelmed by hotels around the world, so it was nice to stay in the National, a particularly beautiful old hotel located facing the Kremlin and Red Square. I was impressed enough that we changed flights and stayed an extra day so that we could take our time in Moscow. The staff were very helpful, all spoke English and were very professional and accommodating. I had a business meeting in the lounge with clients and it was certainly a good setting for that type of thing. Built in 1903 its a really nice change to find a hotel that's not competing to be the "most ultra-modern" hotel and if you like history, wander around the 2nd floor and you'll see a gallery of the famous people who've stayed there over the past 100 years. Quite impressive. Moscow is not an easy place to drive around (just take a taxi, the traffic is among the most challenging anyplace in the world) so staying close to your place of interest is a big plus and you would be hard pressed to find a better central location than Red Square. Public transport literally outside your doorstep if you're game to take the metro also.
When checking in, we were told that there had been an issue with their computer system and they didn't have the room we had booked. They said they would put us in a nicer room, but wanted to know if it was ok if we moved to our booked room the next day. We told them we didn't want to have to change rooms and they said ok and let us stay in the better room for the complete stay of 3 days. Room was extremely nice and clean. Staff was extremely helpful with any questions we had and went out of their way to find out information that they didn't know when we initially asked. Hotel has an electronic money exchange machine in the lobby which I highly recommend using if you need to exchange currency. Just a note, the hallway lighting was a little dark which I personally didn't care for, but I think it is supposed to part of the decor. Hotel is within walking distance to Red Square. I would recommend this hotel. I also recommend the double decker tour buses. The price is good and you can get off and on the bus on it's route as much as you like for two days. You can get off and walk around and then go back to any stop on the route and get back on the bus. You get headphones and the tour guide is in multiple languages. You can purchase your tickets anywhere you see the bus. We purchased ours at Red Square.
Contemporary boutique hotel hidden behind a classical facade, situated within the Garden Ring, one kilometre from Red …More
From the moment we entered the hotel we were taken away by the breadth and beauty of this hotel. The staff were immediately accommodating and welcoming. We were escorted by Alena to our room she was extremely helpful and even took us for a personal tour of Micheal Jacksons room that he stayed in!!! The communication from the concierge team has been outstanding. I would personally like to thank Anna for her great enthusium and communication with us. Artem was great too and would highly recommend him for concierge of the year!! Overall a great team this hotel has and the cleanliness and service was great!! The extravagance of this hotel is second to none and I would highly recommend a stay here!! Thank you to the wonderful team at Hotel Metropol Moscow we will always remember what a wonderful stay we had!!!! :-))
Miss D Patel
dimps from london
Since its completion the Metropol has always played a greater role in Moscow's life than simply that of a Grand Hotel. It has …More
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