While I was waiting for a friend on the lobby, a suited gentleman approached, smiled snd introduced himself as Patrick Schaub the General Manager of the hotel. He told me they keep working improving their services. I told him that it is perfect. Shangrila is my home whenever I'm I'm Manila.
The staff really makes the hotel,being able to translates the principles and philosophies of the establishment to make sure guest feel very comfortable and confident is just reassuring especially in a foreign place.Just a wonderful experience!!
When we approached the Reception staff they were quite standoffish to us. As my booking was done thru Expedia they even asked for a proof of our booking, Other hotels we stayed did not hassle us - they only required our passports or I.D.s and keys were readily handed to us. Not much hiccups compared to Manila Hotel's staff.
Fairmont Makati is an excellent hotel, located in the heart of the Makati City shopping district. Once you walk out the door of the hotel, there is shopping in every direction. There's an endless number of restaurants and clubs, ranging from the inexpensive to the extravagant. The hotel kitchen does a great job of providing many delicious meals, local and foreign. The staff is top-notch. When I decided I needed a larger room, the staff made the move effortless for me and my guest. All we did was walk to the other room. The staff took care of everything else. The rooms are beautifully appointed with comfortable furniture and all the electrical hook ups/outlets needed in this world of internet connectivity. The hotel is spotless! One of the cleanest I've stayed in. The hotel is also very quiet. I never heard any disturbing noise from outside construction or neighboring hotel guests. I complained that the hot water in the shower didn't stay hot long enough. I didn't run out of hot water again during the rest of my stay. The entire staff is awesome! This was my second stay at the Fairmont Makati. I love this hotel.
Doc from Philadelphia
An Extra Ordinary Urban Retreat Fairmont Makati Situated in Makati*s prestigious commercial business district is a tower of …More
Just as you would have expected. Marriott delivers with ample room size, modern, clean, and good breakfast. It is just a short ride using their complementary shuttle from the airport. Would stay there again.
Luis from MD, USA
Marriott Hotel Manila is set in the world class tourism complex of Resorts World Manila. It is ideally located in Newport …More
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