We arrived to find that the hotel had double booked our sea view room for the first night so we had a room facing the road and then had to move rooms after the first night.this was disappointing and
annoying .The hotel did offer recompense by way of free breakfasts and a massage.
The drive around the cliffs to the hotel is beautiful whilst a little scary but a journey worth taking. As the hotel is remote you will need a car if you want to visit the rest of the Island .it's roughly 30 mins to Alcudia and 1hour to Palma .Theres the Festival Park outlet at junction 8 on the way to Palma that has some nice shops,a cinema and restaurants . The parking is free and there's plenty of spaces.Just to be aware of The Ironman events which are in May and September .They close the roads off towards Palma/Alcudia for the cycling from 9.30 am until 3.30pm.Our flight was at 5.30pm so we had to leave the hotel at 8.30 am to make sure we didn't miss our flight ( we went shopping in Palma) .
Pros: location, front desk service, cabs/bus very easy to get to Palma. Can jump right into sea from a dock. Great restaurants to walk to. Pool in hotel room. Room smell, supermarket 5 minute walk.
Cons: no coffee in room (5 euro per cup if you want to pay downstairs with no take away), no iron in room, generally pricey (140 euro for one hour massage, 60 euro lunch for two people)
Generally very good and pleasant stay. Staff were extremely helpful, friendly, and very good service. There was a problem with wi-fi in the room which they quickly solved by moving us to an alternative room. Actually room is the wrong word, each is a suite with lounge and 3 piece settee. It was a very comfortable and relaxing environment. We ate very high quality food from the a la carte menu, highly recommended. The tennis courts were not in very good condition and bring your own racket if you want to play (racket grips on the hotel's rackets were destroyed). I agree with the comments it is probably 4+ rather than a 5 star hotel due to these minor things. However, overall a very enjoyable and pleasant stay helped by the excellent and very helpful staff.
Restful time with excellent facilities and staff who wanted to please. House keeping is a let down with regular reminders needed for complimentary water and coffee as well as a failure to clean all used glasses and crockery.
Lovely hotel on the beach .the restaurant great although not as good as last year but the staff in every area are lovely warm & genuine always ready to assist & generally make the hol good. The evening entertainment is still lacking .except for the vocalist from Liverpool it was a drag in the evenings! But will keep on going for the good points outweigh the not so good.
Lovely hotel, tucked away from the hustle of the town, but walkable to everywhere. Staff were very friendly and efficient. Hotel room was huge, with sun drenched balcony - beautifully decorated. Beautiful boutique hotel & spa.
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