The Pestana Grand is an excellent hotel of true 5 star quality set in beautiful surroundings of luxury. The swimming pool was so inviting and wrapped itself around half of the hotel, overlooking he sea front and set amongst the most beautiful tropical garden. Every morning you would wake up to silence and darkness (around 7am) with an emerging sunrise ready to light up the hotel. At breakfast time you were greeted by staff who would allocate a table for you allowing you to enjoy breakfast. There was no rush and plenty of room with ample choice of food taste for breakfast. The rest of the day was enjoyed indulging yourself in the hotel facilities and soaking up the sunshine around the pool. A poolside bar was easily accessed with some shade to enjoy to take a break from the sunshine. The hotel rooms are spacious and immaculate with a generous sized bathroom in good decorative taste and a decent wardrobe with plenty of shelving and hanging space. It was a real pleasure to return to the hotel after a day of touring the island to return to such luxury. I would definitely return to the Pestana Grand and thoroughly recommend it to everyone.
The hotel is situated up a very steep hill above the town. It takes 20 mins to walk into town but the return journey is quite exhausting on a hot day. A courtesy bus is provided at certain times of the day and taxis are numerous and quite cheap. The staff are among the best we have encountered, nothing is too much trouble though at times they were under a lot of pressure. They were all extremely helpful and conscientious and made our stay very pleasant. The restaurant was quite good, better than the bar food, breakfasts were excellent. The pool is slightly smaller than the photo but very clean and there is a second outdoor pool as well. I would definitely recommend this hotel and it is as good as any four star hotel in England, and a lot cheaper! I'm surprised that some reviewers can knit pick as they do.
Friendly and welcoming staff on reception. Comfortable room with lovely outlook over the private garden down to the coast about 3 miles away. Good centre for touring but without a car you might feel a bit out on a limb. Ideal for a walking holiday. The large covered swimming pool is excellent. A delicious breakfast, included in the room rate, can be taken on the terrace to enjoy the sun!
Revel in the spectacular setting 400 meters above the sea, overlooking the vineyards and terraces of Camara de Lobos.Stroll …More
Staff always polite and keen to help and advise. Helped us to book restaurants out and tours. Room very clean with good sea view. Bar staff friendly. Breakfast wide choice of cooked and buffet. Spa treatments worth exploring but a little expensive. Pools indoor and outdoor and several jacuzzi. We will go again
My room was advertised as a charming room and it was exactly that. Small balcony with good view ideal for puff of my pipe. Smashing view of the harbour. Little things like following days events newsletter delivered by turndown maid make hotel special as does the free soft drinks in mini bar. The hotel is old but not in decor or amenities. Great stay.
First impressions were "wow" and did not change throughout the stay. The high standards were maintained in every department. The delicious food in the main restaurant was buffet style that changed themes every day for 7 days with a huge choice of courses at both breakfast and dinner and could be varied by "Dine Around" choices in any of the other 4 a la carte restaurants. The rooms were all mini suites with balconies, ours was on the third floor overlooking the pool area and the ocean, with a huge double bed, walk in shower and twin sinks as standard. Almost unique in Madeira, the hotel is located on the flat with easy walks in both directions from the hotel towards Funchal town centre or the lido. Additionally the hotel provides access to the sea from the extensive pool area.
My wife was taken I'll this trip. The hotel staff were fantastic. Organised doctors and hospitals and made calls emails and texts to insurances. They even rang us from their homes to see how she was. Aside from that the service is superb whilst never being intrusive. Good food. Superb location with sun terraces and pools.
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