There was a problem with the room I booked when I complained I was upgraded to bigger and better one, they even got me a cake on my birthday as a surprise, that was amazing thing to do. Thank you
Breakfast is great lots of variety
The only thing I didn't like May be the location which was a bit far from centre of the city.
Hala from UK
Featuring contemporary architecture blending East and West, situated by the sea two kilometres from the Kuwait city …More
My wife and I arrived at the hotel at about 8 AM after an overnight flight, but we were able to check in and take a nap.
We stayed in the studio rooms, which are huge by normal hotel room standards. Staff were very courteous throughout our stay and the room was cleaned daily (although one day it wasn't done until the evening, even though we'd been out all day).
The free courtesy car to and from the airport is a real plus - we were met by a Hilton rep at arrivals in KWI airport, and led out to the waiting car, and given cold water and a newspaper!
My only niggle is a minor one: we never use hotel mini-bars, and we didn't use this one, but they tried to charge us for items we had not had. However, the items were removed from the bill after I told them we hadn't taken them.
This hotel has everything! However, bear in mind that it is not near to anything, but a (cheap) 5 min cab ride will get you into Fahaheel - a small town with shops and restaurants.
I strongly recommend this hotel! (Yes - we will go back).
P.J. from London, UK
Featuring stylish, contemporary architecture, this hotel is built around two outdoor pools surrounded by palm trees, adjacent …More
I stayed in this hotel for one night, from the first second of arrival, welcoming and smiling were the altitude I was given from all the stuff there. Check in didn't took more than 1 minute. I was booking a classic room, but as I am an exoidia Elite member I had a free room upgrade with was fantastic. I stayed in a superb suit. Me and my wife and even my 4 months baby were extremely happy. the room was very big and comfortable. The bed gives you the relaxing effect just from looking to it. What completed the the excellent stay was the breakfast, which was one of the best I ever had.
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