Despite having expectations of a decent accommodation experience at this hotel, I was pleasantly surprised upon arrival and throughout my stay. I was a first time visitor and found this hotel through extensive online research. I had limited knowledge of what Istanbul has to offer. So to make a safe decision, I searched for 5 star hotels with excellent reviews near Sultanhamet Square (which seemed to be the location that was most recommended by other visitors). I specifically chose this hotel as it offered lower prices relative to other options nearby that had the same ratings and amenities. I was not able to find much information online on what the hotel and the surrounding areas look like from the outside; but decided to rely on the fact that the reviews indicated that the location was perfect. The location is in fact not only perfect; but it is also extremely charming. The hotel is within walking distance of all must visit sites and on an an old narrow street (which makes it difficult to photograph from the outside) surrounded by restaurants and Cafes. The staff are extremely nice and professional and speak English fluently. The rooms are fairly modern and very clean (the decor is a bit 'out there' and fun). The breakfast buffet is exquisite and diverse. I also noticed that snacks were offered throughout the day. I also recommend using the hotel's own cab service. They are trustworthy and reasonably priced; and the Sura Design restaurant across the street has excellent food
The whole experience was great. The hotel is really pretty and unique inside. It makes you feel on vacation and itself will be a good memory. The staff are so helpful and friendly. The location is amazing, in a nice location that when entering and existing l, you feel like your in the old Istanbul.
Our booking was for Pera Palace, from 7/12/14 for 9 nights, where we had stayed twice before in 2013 and had enjoyed our stay there on both occasions. But this time we were greeted by a rude and arrogant customer service man. Firstly he couldn't find our booking and than made us run from room to room with various prices and did not take into account we were paying customers who had travelled from afar. We had no choice but to stay the night. We found the staff around hotel unfriendly and arrogant. We called Expedia and transferred to the Rixos Pera the next morning. We were welcomed by all the staff, as we had stayed here over a year ago. The room was beautifully set out and huge compared to Pera Palace. Breakfast time very enjoyable and plenty of choice. Staff were very friendly and professionally. The hospitality manager kivanc Ucar introduced himself and assured us if we needed anything just ask, as he had been made aware about our poor experience at Pera Palace. What request we made to the staff they were always fulfilled. We never heard anyone say the word "no". We were so pleased with our stay and thanked the staff and gifted them chocolates on our last day and they gifted us with a huge box of macaroons. Truly a fantastic place to stay. Highly recommended. Close to shops and restaurants. Airport is about 30 mins. And taxi costs about 60 Turkish lira.
biancalondon from london
First opened in 1892 to serve Orient Express clientele emerges after an extensive 3 years renovation as a symbol of luxury …More
We had a standard room which was spacious and well designed, with a small seating/lounge area and large bathroom. The room was very quiet and comfortable. Staff were all helpful and pleasant. Great location close to Taksim Square and transportation.
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