Fantastic hotel, staff and ambiance. Great art throughout the hotel with a chance to buy some of the reproductions.
Rooms are first class in all aspects and very quiet even a t busy times, the 5 star is well deserved and would go back again, not cheap but a fantastic place to "push out the boat" even better if the business is paying!!
Hope to get get back one day
This is well centralized hotel near everything, shops next door, plaza, metro , bus, taxis, restaurants is a big plus, hotel all speak English. modern facility with great view and friendly staff, has free spa services except for massage, great restaurants and café, but a bit high cost, lucky great café around the corner and amazing buildings al over. free internet and top notch quality in everything.. amazing beds.
Old in age but not appearance or comfort. From the moment the doorman dressed in traditional, black with tails, tells you to leave everything and tags it curbside, you know it is going to be a great place. Want the feel of an oversized hotel room, seating area and modern bath, with tub that holds water hot for hours and a shower stall; 12 foot ceilings? Then this is it in Hamburg. The breakfast includes your ordered omelet, as well as a huge selection of all the usual, but also the unique, like a natural honeycomb for honey.
2 minutes walk to Gansemarkt U bahn station, 5 minutes walk to Jungfernstieg,Nuer Wall and Rathaus. Rooms are spacious and very clean in general. The staff are very kind and helpful.
The wifi was free but coverage in room was a bit slow and on and off. The breakfast was pricy but there is a nice bakery just around the corner.
If you get a good price I strongly recommend this hotel.
We enjoyed staying three nights in this hotel.
The reception staff were excellent, professional and friendly. They responded efficiently to our last-minute request (11pm) for an extra overnight bed in our room. Nothing appeared too much trouble for them. The door staff were polite and cheerful. Check-out was handled professionally and smoothly, and our bags were stored after checkout while we explored the city on our last day.
The room was very comfortable and spacious, with added personal touches such as robes, slippers, free water and chocolates. The room had a well fitted bathroom with good shower and nice toiletries.
There was a spa centre, which we did not have time to visit unfortunately.
We would certainly stay in this hotel on any future visits to Hamburg, and would not hesitate to recommend it to any visitors to the city.
The location is convenient, close to train station, a lot of restaurants & shops on the street behind the hotel, even with bio store. The only thing we found disappointing was a €5 per person charge for unlimited water for our pre-fix lunch on the top floor of the hotel.
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