Excellent location for air travellers as it is not necessary to go outside (a huge plus in winter, especially if travelling between climates) and is an easy walk from the terminal. Baggage carts are also available for free, though I only discovered that when returning to the airport!
Hotel very comfortable, staff very helpful. Restaurant reasonably good but overpriced - I assume one would have to travel to find alternatives. Lack of a buffet option for breakfast was particularly annoying, especially as there is clearly an area of the restaurant that is set up to accommodate this. However a la carte menu service was swift (a must for early morning departures).
My other main complaint is charging a fee for wi-fi access. I know this to be a frequent complaint from travellers and it seems to be a consistent practice in 4* hotels and up. Cheaper chains include free wi-fi, where upmarket hotels charge a fee. This kind of nickel-and-diming, when one is paying premium price is IMHO completely unjustifiable. I know I am not alone in this opinion!
We stayed on a Sunday night, arriving late and (unfortunately) leaving early. Front desk staff were both efficient and engaging. Our sense was that the hotel was not busy and that probably accounted for our room upgrade from Deluxe King room to King Executive. Our room was a very spacious corner room (14th floor) with a comfortable seating area. Street noise was minimal in the morning. To save time we had breakfast in our room - it arrived on time (we chose "knock and leave outside" rather than "set up in room"). Our invoice was slipped under the door: strangely, it omitted our breakfast order (this was corrected at the front desk).
The room had been fully renovated and the bathroom was well designed, fresh and very clean. No tub but a very ample glass-enclosed shower. The perimeter-lit mirror was a hit with my wife.
Have stayed at hotel quite a few times. Usually stay in regular room. Went for deluxe as I was hosting a get together. Room was clean. Comfortably large. The staff provided water bottles which was very kind. Had food at the Epic Bar Melissa always makes me laugh. I would never hesitate to recommend this hotel
Great friendly helpful staff. Hotel is modern and rooms are stylish and comfortable. The rain forest showers are fantastic. Beds are to die for. Breakfast could have more options. In room massage is a must. Pretty good view looking out from the rooms on the north side of the hotel.
Over all great hotel would definitely go back
Will from Bradford ON
Experience design and comfort in true harmony at Hotel Le Germain, Toronto??s award winning boutique hotel! Contemporary …More
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