From check-in to check-out the service was outstanding, The staff here are awesome, they all go out of their way to make sure you are thrilled with staying at this oasis. My wife can only drink almond milk, one of the servers offered to buy some a the grocery store for the rest of the stay ..... quite different than the usual 'sorry, we don;t have any' During our next trip to San Jose in the coming months, our friends have offered to let us stay at their beautiful home, but we prefer to stay at the San Jose Palacio to enjoy the dining and dancing and beautiful grounds and incredible pool .... awesome hotel!
Usually when you stay in a hotel with "old world charm", you sacrifice cleanliness or modern conveniences. Not so with Hotel Grano de Oro.
The room was comfortable, clean, updated, well decorated, and incredibly charming.
The open air spaces and lush courtyards make it a stand out.
The service was exemplary as well. I would recommend to anyone.
Stayed first and last nights there before leaving for more traditional tourist spots. Nice to have free pickup and shuttle back to airport. Room very nice, breakfast very good, good restaurants in hotel or across street. Looks like a resort with gorgeous grounds, multiple pools, gardens, orchid garden, etc.
J from NC
Located 1 km (0.6 mi) from Mall Real Cariari, this amenity-packed hotel is also 12 km (7.5 mi) from downtown San José.Ramada …More
The hotel is very clean, very friendly service, security the whole time. The breakfast which is included is very good. The top of our stay was the attention of the staff... They noticed we had an early check-out at 6 am in the morning because they arranged for the transportation to the airport for us... but they even prepared a breakfast to go for us since they realized we were missing breakfast. A very nice touch and the staff is very attend!
I stayed here with a friend for a few days and we really enjoyed the hotel. The staff was very accommodating when there was a mix up with our type of room and did everything they could to make it right. We ended up upgraded to a Suite, and they even brought in an extra mattress for us which was very comfortable. The hotel was clean and very modern, with cool art all around. The pool on the roof is also a great place to relax. The beautiful banyan tree at the entrance gives it a very private feel, especially since it is right off the main road in Santa Ana. It was very quiet and comfortable. All of the staff were great too. I would highly recommend this hotel!
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