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Rochdale Hotel Guide - 4 stars Hotels in Rochdale, United Kingdom

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Mercure Manchester Norton Grange Hotel and Spa - Rochdale Hotels
Rating: 4.0 Stars
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Mercure Manchester Norton Grange Hotel and Spa

Manchester Road, Castleton, Rochdale - Map
"Could be GREAT"
It is obvious that this hotel needs a major overhaul. The reception staff are fantastic however they are let down by the ageing hotels appearance and poor housekeeping processes. Having the Spa on site is a major bonus and the facilities attached are of a high quality. We travelled from New Zealand to visit local family and our 6 night stay was mostly enjoyable. We stayed in one of the Privilage rooms which meant that we had a few extras in our room including robes, mini bar drinks and Nespresso coffee. The issue with the housekeeping process is that these little extras had to be requested on a daily basis rather than being replenished as standard. The rooms and hotel are of a nice standard however on closer inspection you can definitely see the age. Money spent on renovations rooms and communal areas would bring this up to a very high level indeed. Special mention has to be made to the front reception staff. When called upon they were highly professional and extremely friendly. One particular member of staff (apologises I didn't take her name) went out of her way to pick up a bottle of champagne and soft toy for my wife's first mothers day. To go to the supermarket on her way home from work was just fantastic customer service.
Traveller from Auckland, New Zealand

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