A wonderful hotel with lovely helpful staff. The reception staff speak good English. The rooms are great. We've stayed twice now on the 8th Floor (803 this time) and the rooms are massive. No view in 803 but the hotel was having work done so no views anyway. Lovely bar on 9th floor and Bernardo is brilliant. Snacks given with all drinks. Great breakfast buffet. Rooms modern and clean with minibar, iron and board, hairdryer, music, TV. Bathrooms very nice. I will definitely be staying here again next time.
"Great location, bargain rate for level of service"
This hotel in right on a key section of the Grand Via with excellent views from many rooms. It is modern and well-maintained and the staff is very friendly and full of information about everything. The rates, as for all hotels in Madrid right now, are very attractive. It would have been even better in the summer when the rooftop bar and lounge area is open. In spite of the hotel being in a very busy area of town, the rooms were very quiet when you closed the windows.
Roof top views were excellent but weather was a bit wet.Would have been nice to have drinks on the roof top even out of season but with the rain we never found out if the was possible.Will have to revisit when the weather may be drier.
I LOVE this hotel! It is so charming, in an older Spanish building with quaint balconies. The location is perfect with a short walk to many museums and sights in Madrid. The metro is very close. The staff went out of their way to be helpful... I cannot say enough. Although centrally located, it is one block back from Calle de Alcala which is very busy, so the hotel is very quiet on a quaint street. Loved it!
I read the reviews before I booked the hotel and all I have to say is the staff at the front desk is WONDERFUL...they answered all of my million questions I had about Madrid. The people who worked at the phone booth were a little rude, but for the most part, what mattered were those at the front who were extremely helpful. The hotel is conveniently located right across the street from the metro which made it extremely convenient.
Modern building located in the city centre, close to the Palacio Real and the main access. Just near the modern mall Principe …More
The Best Western Arosa is ideally situated on Gran Via. It is also only about 500 yards from the Metro station, which means it is easy to access from the airport. The journey takes about 40 minutes with two changes..
Plaza del Sol is about 5 minutes walk away, as are theatres and cinemas. The city bus tour stops almost opposite the hotel on Gran Via.
The room overlooked Gran Via, and the double glazing effectively blocked any noise. An air conditioning unit is in the room. The room was very clean and the beds comfortable. Bathroom was more than adequate. For once in a hotel the shower temperature was very easy to control! Towels changed each day,
Breakfast is served in the Lounge on the 2nd floor. The choice of food and beverages on the buffet is excellent. Seating is comfortable and nicely laid out.
The Staff in all areas are excellent and very helpful.
Overall a very good experience, and I would certainly stay again should I revisit Madrid.
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