Well placed close to main ski lifts. Free parking 50m away. Very comfortable. Nice staff, Good pool and Sauna. We would definately stay again. Well placed close to main ski lifts. Free parking 50m away. Very comfortable. Nice staff, Good pool and Sauna. We would definately stay again. Why do I have to write 50 characters.
We booked the hotel over the internet and took the optional upgrade to the luxurious room (with a Jacuzzi)
When we got there the room wasn't at all what we expected.
Our room came without a safe. The Jacuzzi was not working at all. We had no DVD player / music - just a TV with the basic French channels (which was of no use at all to us and remember - this is the luxurious room)
We asked for another room with safe, working jacuzzi and DVD but reception confirmed that this was the standard for all the luxury rooms - no safes and a general problem with all jacuzzis being out of order.
The room was very noisy at night times and very early mornings - snow car races opposite the road until midnight and snow scraper trucks from 5:30am onwards.
The heated pool wasn't hot enough to get into and the pool room was cold.
The food was really bad quality and often undercooked although the food was more than enough. The menu had limited variety - only four main course options, repeated every night. Some of these meals were not even available when ordered and the same for the selection of wines.
The staff was really helpful and friendly (but the director was very unhelpful, immature and arrogant)
The service in general was really bad due to a lack of staff and very poor management.
friendly staff - good location - beautiful views - and LOTS of water for dinner :-)
sarka from london, united kingdom
The hotel, with views of the mountains, is located 150 meters from the slopes. Rooms have been renovated in 2008 and offer …More
Nice hotel - lovely breakfast. Very handy for ski-ing, parking right under the hotel, ski lockers and easy access to lifts. Located right at the top of the village - we needed snow chains as the road was snowy and steep.
I would definitely love to return. The room which was really a small apartment was clean and comfortable and seemed brand new. The only downside was that we were required to do a very light cleaning before leaving, but the room was not stocked with cleaning products, ie. dishwasher detergent or floor cleaner. Oh, and we would have loved to have our windows open but the smokers below prevented this from happening...but, hey, that's Europe!
Tami from Maryland
Wood and stone chalet in the centre of Oz en Oisans resort, directly beside the 240 km of slopes of the Grandes Rousses ski …More
Very good except pool was very cold and offputting, even after I complained to reception and receptionist said 'well its 28 degrees!!' and hot tubs were slightly warmer but very uncomfortable as were far too cold. Therefore myself and the three other people that I stayed with never used these facilities.
Also when I went to check out they hit me with a 46 euro tax bill that was not explained to me upon booking which I think is not acceptable when I paid for everything in full upon booking.
My booking also was confirmed as two twin beds which we thought would be singles but were both doubles. When we complained the receptionist said that was across the board in the chalet. This needs addressing.
Overall fairly acceptable but could have been better
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