I booked this hotel at the last minute and was very pleased I did.
From arrival the staff were very helpful and helped me planed my week-end.
The facilities were what you would expect from a four star hotel and the property seemed well maintained.
I am one contented guess.
We had a lovely, newly refurbished room, with a side view of the lake and overlooking the town square and cafe's. A great location within sight of buses and boats with which to explore the lake and local area. The Hotel is traditional, but the room we had was sympathetically renovated and large. The staff were all friendly and happy to help with any questions we had. They also spoke perfect English, so there won't be a problem for anyone who doesn't speak Italian. Prior to our arrival the Hotel arranged a car and driver to meet us at Milan airport and take us back at the end of our stay, so we didn't have to worry about anything. Its worth contacting the Hotel and talking to them about your requirements.
My family all enjoyed our stay at the Barchetta Excelsior very much. The rooms were in good order with excellent air conditioning. The towels and sheets were changed every day, which was great as the weather was so hot. All the staff were very helpful and friendly. The location was the best we could have asked for - right near the ferries and the Duomo. We would definitely stay at this hotel again.
looking at other reviews before i arrived i was pleased to see that the hotel and grounds and staff were above expectations. The location is good if you want to visit lake como, it has good links to both sides of the lake. On the down side the resturant was too expensive for our taste, but there are plenty of places to eat in and around Erba.
The only concern i would of had was if there was a wedding i can see why the hotel may not of been as pleasant to stay in. so i would check before you book.
a lot of comments about eating breakfeast in the basement.... it was good quality and choice, eating without windows is not a show stopper, the structure and look of the room is very pleasent
Overall i would stay again, all staff were very helpful, pool was good and clean.
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