Great location with lots of shops and places to eat all around. Great access into the heart of London either by bus or the tube. Newly re-furnished rooms with comfortable beds. Free WiFi and a delicious breakfast. Very attentive staff.
Chris and John from Shepparton Australia
Located just close to the Kensington Tube Station, travelers who want to be in the center of this vibrant city will want to …More
1. Had to wait outside the apartment main gate at the entrance upon arrival for over 30 mins as there was no one at the desk in spite of informing the flt details and time of arrival in advance.
2. Upkeep of the apartment at least room 2 in the basement needs improvement e.g carpet needs to be changed, bathroom doors were not locking, improve general cleanliness as the room was not properly cleaned and I had to do it myself by borrowing their vacuum cleaners.
3. No regular /daily cleaning services and garbage disposal.
4. The bathtub does not close and hot and cold mixer in the shower not working. The glass partition in the shower fell over luckily escaped injury..near miss.
5. Good loaction off Kensigton HIgh Street but the interior in poor condition specially the basement room alloted to me. No indication at the time of reservation that we will be given the basement room which was poorly maintained compared to other rooms.
6. No regular changing of sheets , towels, toilet rolls.. expect better servoce
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