I booked this king deluxe for a birthday stay. The staff was professional and very friendly, including the shuttle service driver...awesome! The room was quaint and eccentric, great pick for the occasion.
From check-in to check-out and everything in between was great. Front desk staff were very friendly and attentive. Rooms were spacious and clean. Valet was easy and the unlimited in/out access to your car is very convenient. Plus, being right next door to Vic & Anthony's is a huge perk!
I was in town for business as well as some personal time. The staff was first class and made every effort to make sure every detail was great. The outdoor patio was great to have a nice lunch and even enjoy delicious cocktails at the bar in the evening.
We booked the Lancaster because it is right next door to the Bayou Music Center. We went to see a show. Right when you drive up the Valet guys are extremely nice. They unload your bags and open every single door. When you check in they offer a glass of Champagne. Super nice staff :)
Great staff and well maintained property, but their parking garage is not ready yet and there was a pretty long walk from the neighboring parking garage. Doing this walk with a broken elevator and being on the 4th floor of the garage means a fairly significant inconvenience. Hotel should provide security for the guests in the garage.
I did't get wrong decision to choice this wonderful and colorful hotel. Fancy, well designed and a great attention. At check out time we notifyed to the front desk about not cream to make coffee in room and the lady has gave us a signed card to get a free coffee from starbucks next to the frint desk.
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