This is definitely on my list of favorites. The hotel staff is very personable. Every encounter with the staff is courteous, professional, and pleasing. The staff calls the guest by name at the desk and on the phone. The housekeeping staff made sure every request was met and the turn down service was exceptional. I stayed here for an entire week and regret not having enough time to explore the hotel and the ammenities. Next time I travel to Grand Rapids, I am staying here so I can devote more time to exploring the hotel and the history behind Amway.
Check in was fast and easy. The room was clean and comfortable with a great view. We booked the breakfast package, so our parking and breakfast were free. We opted for the buffet at 616, and it did not disappoint. The chef cooked an impeccable omelette and the other choices were fresh and delicious. We hope to stay at the JW again.
A half-mile from the Gerald R. Ford Presidential Museum and DeVos Place, this downtown hotel is within 2 miles of John Ball …More
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