My daughter and I felt that anything we could have asked for was provided - nothing rowdy or ill mannered. The staff were always smiling and willing to help in every way. Dining was an utter pleasure with lots of choice for my vegetarian diet. Spacious room and bathroom facilities with private balcony We were especially delighted with the range of 'keep fit classes' run by Sara, an extremely friendly and well qualified instructor.
We both had a wonderful, relaxing break and can't wait to return. Hopefully next year.
This family-friendly hotel is located in Mogan (Playa de Mogan - Puerto Rico), close to Mogan Port and Lago Taurito Water …More
Both myself and my son have walking difficulties lifts were always readily available The studios were very modern , spacious and very clean The whole hotel was spotless The staff could not of been more helpful .
The pool area was spotless pool lovely and warm and easily accessible never busy always sunbeds no need to rush out putting out towels I would go back again and have highly recommended it to family and friends Stayed at the Marina Suites last year again a great hotel but prefer the Morasol smaller and pool area is never crowded just felt friendlier had a great holiday
sue from Croydon uk
This hotel is located in Mogan (Playa de Mogan - Puerto Rico), close to the beach and Amadores Beach. Area attractions also …More
This is a great hotel. Friendly staff, excellent facilities and very quiet and clean accommodation.
Pool is amazing as is the buffet breakfast (sit overlooking the sea below and next to the pool, idyllic spot and great way to start the day).
Short walk to beach and into town, with great restaurants.(the food at the hotel is excellent as well) Can highly recommend this hotel to anyone!
Another plus for us was there were not many English staying. However, everyone speaks English at the hotel.
Pippa from West Mids
Perched on the Puerto Rico Harbor, this 4-star aparthotel is just a 5-minute walk from Gran Canaria beaches. From the next …More
This is our 2nd visit to the neptuno, it's a lovely hotel right in the middle of all that's going on and just a short walk to the beach. Staff are very polite and always willing to help. Hotel was always clean and tidy including our room. We stayed all inclusive, there was a good selection of tasty food on offer and branded drinks all included. There is a very helpful lady called Maria that works in a excursion shop ( left out the hotel and 200m up the road. ) who we booked a couple of trips with and would definitely recommend the supercat boat trip. Will definitely be coming back.
Di from Milton Keynes
This hotel is located in San Bartolome de Tirajana (Playa del Ingles), close to Yumbo Shopping Center, Kasbah Shopping …More
The Caserio delivers what it promises, a clean, comfortable, functional hotel a short walk from the shops and restaurants of Playa des Ingles. I thoroughly enjoyed my last stay there (I have been twice before). It isn't the height of luxury, but offers everything needed for a really good holiday hotel -.and everything is clean and works. The beds are quite hard - which suits me as a back sufferer. The real highlight is the staff, who were incredibly friendly and go above and beyond to help out. As good a place to spend a week away from it all as any I have been to.
Simon from Surrey, United Kingdom
This hotel is located in San Bartolome de Tirajana (Playa del Ingles), close to the beach, Kasbah Shopping Center, Las Burras …More
Good points: The staff in both the reception and restaurant are really friendly and helpful and can't do enough for you.
The rooms are spacious and decorated in an acceptable manner.
The space on the veranda is brilliant and I loved the outdoor shower. Really great for children full off sand.
all 3 pools are brilliant but our favourite was the North Pool.
Loved the outdoor space next to the children's play area.
Bad Points: There is a good mix of nationalities using these apartments. I'm not sure if it was just me but it seemed because of the language difference it meant that everyone lost their manners and their ability to say thank you in any language can be understood just by the mannerisms i'ts presented. It wasn't even the children at fault but more so the parents. It really did spoil my holiday. Manners, courteousy and just a little compassion go a long way but it seemed to me that there was a lot of miserable people even though they were on holiday.
The hotel has a strict rule about reserving sun loungers around the pool yet it didn't seem to stop anyone doing it day after day. Some people I would put them on at 8am and not come to use them until after midday. So although the Hotel had this rule they never enforced it! A pointless rule if its not going to be enforced and it seems most are too afraid to remove the towels themselves for fear of an aggressive reaction from their owners.Why do we put up with this and why do people think they have the right?
Melanie from Barnsley, South Yorkshire, UK
This spa apartment is located in Mogan (Playa de Mogan - Puerto Rico), close to the beach, Lago Taurito Water Park, and Mogan …More
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