It met our needs AND our expectations. The beds were fantastic, the view of the was gorgeous, the location couldn't have been better, the staff was overly quick to respond to our needs, the breakfast was phenomenal, and the size of the rooms were "just right!"
While the exterior of the building shows its age, the rooms were well equipped, and the lobby and restaurants were nicely decorated. Parking is secure, but a bit troublesome to get in and out of with a larger vehicle. Kobos (the porter) was a pleasure and truly went the extra mile to avail himself and ensure all our needs were met. The Front Desk staff was also helpful and cheerful.
Can't wait for another trip and stay at the BelAire
J from Pretoria
Belaire Suites is a beautiful 4 star beachfront hotel in Durban , boasting a great location close to North Beach, the …More
This hotel has retained the old world colonial charm with dark wood and marble floors. This hotel has character. The staff are friendly and are well informed as to good tourist destinations. We were warned not to venture very far from the hotel due to safety issues. Visitors should be aware that this hotel is situated in the CBD area on the sea front where the 'black' population live. There is a strong police presence on the sea front. Must have a guide to visit any tourist attractions in the CBD for safety.
Stayed on 2 separate occasions and had great experiences both times! All of our requests were responded to perfectly, and with a smile. I was traveling with friends and we had 2 rooms (4 rooms total). Each room was different, comfortable and quite luxurious! There are plenty of private sitting areas, indoors and outdoors, and great views of the city, Indian Ocean and beautiful lush foliage. Totally relaxing!
The young receptionist helped me order a airport shuttle that picked me up just outside of the hotel for 80 Rand instead of the 250 to 300 rand via taxi. She was very persistent and courteous. I also was delighted after a very good breakfast to find out that it was included in my rate. I strongly recommend the Quarters Hotel. The place is first rate, charming and is at the start of a very buzzy street.
Everything about my stay in this hotel was fine until check out, when I discovered that I was wrongly charged R350 for a car service from the airport to the hotel. I booked this trip and paid for it through Expedia. Before my trip, I called to confirm and I asked if the hotel has an airport pickup service. A staff said the hotel did not have that service but gave me a number of a car service to make my own arrangement. I NEVER called that car service because a friend who was also attending the conference got a rental car, picked me up from the airport straight to Durban ICC, where I registered for the conference and stayed until after 9 pm for the first program. I called the hotel from the ICC that I was arriving late, and also got direction to the hotel. My friend dropped me off at the hotel that night. When I explained this, one hotel staff member's immediate response was - "What is your friend's name?" "Where is she?" I felt hurt that she questioned my credibility, by asking for the name of my friend. I asked for evidence of car service - the name of the car company that supposedly picked me up from the airport, the time of the pick up, and any form of transaction with the car company, but the hotel staff could not provide any of these. Of course, I refused to pay for a service that I did not receive. The hotel staff did not acknowledge their mistake and did not offer an apology. I travel quite a bit and I have never had such an experience.
CBA from Resident of New York
Quarters on Avondale offers quiet luxury in an Edwardian setting. The original Edwardian era home has been beautifully …More
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