We arrived at 11:00 a.m and I had emailed and called and talked to the staff about our early arrival. I was assured our room would be ready. We paid to have a room with a balcony overlooking the ocean with one full size bed. When we arrived we were told by the lady at the front desk that our room was not ready. I said okay when will it be ready? She replied that check in is 2:00.
I explained about my email and phone call and she said :"Well you talked to Expedia and they don't know the hotel rules." I told her that I had not called Expedia, I had called the hotel. I asked if the room was unoccupied and she said yes. I asked if she could have them clean our room first.We were told we would have to wait until 2:00 or we could have a room with 2 single beds now. We took that room instead but were charged the same price as for the bigger bed.
In our room, one lamp was twisted sideways and falling off the wall but the room was clean. That night we used the extra blankets because it was cold. The next day they took them out of our room. When we asked about it at the front desk, there was not a positive response but rather ho-hum. The manager did come out and take care of it.
The breakfast has gone way down in quality (we've stayed here before) so we ate in the bar each morning and we had lunch there one afternoon. The bar staff was fabulous and the food good. The maid service was good as well.
My wife lived 27 years in Lloret so we know the culture & aren't happy.
Phil from San Diego
Situated at only 50 meters (0.3 miles) from the beach, Marsol is a seafront 4-star hotel in Costa Brava , ideally located on …More
Comforatble hotel, offering quality facilities such as 2 outdoor pools, entertainment every night etc. The location of the hotel is ideal as it is about 2 mins walk from the beautiful beach of Lloret. Nightclubs, a museum, local shops, restaurants and bars are also within close walking distance. But, propbably, the best aspect of the hotel service is that you can either choose to stay on a half-board or full-board basis, which is ideal for a care-free holiday as you don't need to find a place to buy your food from every time. The meals provided at the hotel are very healthy and tasty, and the hotel does offer a good selection of dishes. Overall, i would definately recommend this to anyone looking for a quality break on a budget.
We were thrilled with the hotel. The location is spectacular. We walked down the steps to the beach. We used the spa and had treatments. The food was excellent and very reasonable. Our room had a lovely view of the sea with a balcony. We were very happy and wished we could have stayed longer.
I don't recommend their continental breakfast if you are expecting an american type breakfast buffet this is not it.
The rooms where nice, housekeeping came every day. The hotel staff was really nice. Didn't visit the pool area since we where never in the hotel during the day. Ask at the hotel desk for anything going around in the area they have discounts for you and will schedule anything you like. All in all we love the hotel and the area and we didn't want to leave.
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