Beautiful setting and grounds. The only thing I would suggest would be for Hilton security to better protect guests from the people selling services, etc., on the beach/oceanfront. The security guards mostly sat in the shade on a chair the entire time and didn't really protect guests from annoying people selling drugs, massages (with the suggestion of prostitution as well), fish, etc. The staff inside the hotel and at the pool were terrific but the security guards did nothing to protect guests trying to relax. I enjoy the ocean more than pools so I spent more time in the ocean.
the ocean is very private and very enjoyable but you must run a gauntlet of hustlers to get there. I often felt uneasy about the constant propositions from people trying to sell goods and services at the beach, and felt nervous about leaving my cell phone, etc. at the beach.
Hotel staff are friendly, accommodating, and extremely helpful. My husband stayed here as a child and it was just as he remembered. Pool is clean and bathrooms are too. ZERO mold which is typical in tropical climates. Our kids had a blast and loved the experience.
I was mislead by the images displayed in Expedia and end up getting a regular room when I thought I was getting a penthouse. I was very upset but have no other choice and dint want to ruin my vacation and decided to stay.
The hotel was perfectly located. I say perfectly because we were just seconds away from restaurants, souvenir shops, shopping, currency exchange, etc. It's located on a busy street so cabs are constantly passing by...super cheap, by the way; a cab ride to the Walled city (La Ciudad Amurallada) was only about 4-5 pesos ($2-3 dollars). The beach was also only 2 blocks away. The hotel serves a free hot breakfast; a mix of American styled buffet foods and traditional Colombian breakfast foods. The staff was also very attentive and friendly. The only problem we had was that the water was not hot but lukewarm, but I feel this was simply a recurring theme everywhere we went in the country. Overall it was a great and relaxing experience! I would definitely come back again.
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