Room service was excellent except the food can get boring especially since we stayed for more than over a week. (The food is the same EVERYDAY!)
Checked out was disappointed. As we had a very early flight (6+am) to take, although the counter staff was kind to help up booked a taxi upon our checked out (at 4am), he did not provide further assistant when he knew that Airport only opens at 5am and from hotel to airport takes only 10 to 20mins! The taxi came at 4.10am and we had no choice but take the taxi, and ended up having to be in the cold for nearly half hour before one of the airport staff opened the main door slightly before 5am.
People are working there not helpful at all. I was disappointed by their staff. My lodge was very far from the main office. No one helped me luggage and showed me the direction etc. I had to find my lodge by myself. It took so long time in the cold weather. They should have showed me could be much easier. I also asked them how to use some facilities, but they were not interested helping. Their facilities are very poor as well. They have ONLY body shampoo. I stayed 3 nights, but they did not cleaning or changing bed sheet. They did not give me any extra towels for 3 nights. The place was new, but they did not clean the carpet other than that it was very clean. It was very far away from the city. If I will go to Lapland again I will use different place.
Moomin from Edinburgh, UK
Situated by the picturesque landscape of Kemijoki , travelers who want to fall in love with the simple beauty of a panorama …More
We travelled from N.E. England. The aim of the visit was to treat my husband to the Sampo for his birthday. All the touristy attractions were based at Rovaniemi but the ones we wanted to do were based in Kemi, which were the Ice Breaker, Ice Castle and the Northern Lights, all could be accessed from either Rovaniemi or Kemi. The hotel was welcoming, warm and clean and when we booked in around 6.30pm local time the receptionist told us the Sauna was open. We stayed 4 nights. We ate in the hotel restaurant for 3 nights, and the 4th night we ate at a Finnish restaurant which my husband didn't enjoy as much as the meals in the Cumulus Hotel. There was a good variety of food in the hotel restaurant, the time we were there they were running a Chilli Menu which we tried on the 2nd night and thoroughly enjoyed it, there was an interesting chocolatey chilli pudding but we couldn't manage a 3rd course unfortunately.so I didn't get to try it. The Staff were all lovely, friendly and helpful, nothing was too much trouble for them. We didn't try the Sauna til the 4th day, I realised then why the receptionist had recommended it when we landed because it would have been perfect to 'chill' in after our journey.
Rather basic hotel, but good breakfast and everything works.
Cost me about 424 euros per night, which is very expensive for the standard of the room (at best a 3 star acco), but during the peak season in Rovaemi, hotels are fully booked up and so book in advance. Need own car if planning to stay here. Very good location for sking.
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