The staff were exceptionally pleasant to speak to, and will happily chat with you for a bit if you sit in the cafe downstairs. The hotel itself is nice and neat, with a little pool in the center and open air hallways. I stayed for two nights and found it extremely enjoyable. The location is great.
Been to Puerto Vallarta many times, this stay is one of my favorites. The location is perfect, great beverages, spacious lovely room, several choices of delicious food.......Amazing pleasant and caring staff!!!
Not much more to ask for great customer service and beautiful pools, grounds, and location...give it a try!!!
I love pool is nice and clean but they should extend the hours longer, the rooms are nice but they need some repairs like the closet etc,they need to add big mirrors inside the rooms and also they need to modernizarlo mas. staff is friendly and nice.
The hotel was wonderful for the price. It is in a safe area, close to the beach and the malecon. You truly feel apart of the city in Puerta Vallarta's historic downtown area. I could not have had a better experience there. My only down fall was in my room the shower pressure wasn't so great, but I made do and still enjoyed the stay. The housekeepers keep the rooms very clean. They also have a nice and clean pool and cool rooftop area. What a great place with such helpful staff, who don;t get irritated at silly travelers :)
This was--I'm guessing--my 20th or so visit to PV, but my first stay at Villa Mercedes. It was great! I always stay in the Romantic Zone or old Vallarta and NOT the resort area because I want to feel like I'm visiting Mexico, not Miami, when I'm in PV. Accommodations can seem a bit rustic viewed with American eyes, but the service is authentic Latin American joy.
Villa Mercedes, located in the heart of the Romantic Zone was no more than 100 steps from the beach and a dozen really good restaurants--including the one in the hotel. It's a few blocks from the diverse night life, and a block off of Olas Altos with all of it's cafes and shops. All of it very safe and very friendly.
The hotel has a very intimate feel--I don't think there could be more than 25 rooms--and the staff is very friendy and helpful. Even though I'd like to see better locks for the room doors, I felt very secure there. The room was clean, comfortable, and inviting, and the bed was very comfortable--unlike their neighbor hotel across the street where beds of nails have been installed!
Villa Mercedes has my hearty recommendation. I'll be back!
Brice from Seattle, WA
Boutique lodging steps away from the beach in a historic hacienda-style building. Very private yet one of the best locations …More
We had an overall wonderful experience. We are vegetarians and Dulce, the owner, prepared unique, gormet meals for us. All meals are included in the price.
We were there over the New Years holiday, and it was away from the crowds, quiet and tranquil. There is an organic farm and a river to wade in as well as a pool.
The room was delightful, with a big screen TV and over hundreds of DVDs to choose from when we were tried in the evenings. The king bed mattress and pillows are the highest quality. I usually don't sleep well when I am away from home, but everything was so comfortable and clean.
We appreciate the personal attention and care that Dulce gave, not only to us, but to the other visitors there at the time.
We hope to return with friends next year!
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