Second time there . Going back for more . If you like smaller more personal [ they remember your name] this is the place for you . Mexican feel not like the palace next door . good food ,friendly staff that go out of their way to make your vacation one to remember .Once you go you will be hooked and will be back with friends .Great area close to town , gaited community ,high end residential area . Hope to buy in the area in the next two years .PLAYACAR is the nicest area with the best beaches in all of Mexico .
Overall it was a good experience. There are a few things to watch out for though; do not take the welcome tour. It was a trick to try to make you become a "member". It lasted two hours and basically the last hour was us saying "no, we don't want this" and they kept trying to sell it. We were led to believe it was just to get to know the resort.
Also, fifth street was mostly just over priced tourist items. Which I guess some people like, but it didn't give a real taste of Mexico. We felt like people were grabbing us at every turn.
Idris, the main welcomer when you arrive was FANTASTIC!!!!!! As was Marisol at the check desk!
Awesome property right on the beach! Staff is amazing and totally take care of you. Food is 5 star and amazing along with the bartenders. Room was a little hot and beds a bit firm, but overall very happy with our stay and the property and would stay there again.
"Beautiful and impeccable rooms for a good price!"
The rooms are clean, comfortable (the beds are a bit firm), and with nice decor. The staff is very courteous and attentive. The A/C works great! The surroundings are nice and green. The location makes you feel very safe.
The upgrade to the ambassador or royal suite is way worth the money!
The breakfast has a good selection and is filling and generous.
I will be staying here again and again!!! I highly recommend it!
I had a very good impression seeing my room, the villas's garden and Said's smile when he greeted me. I spent 7 days in Playa. I can say that the hostel is a really good place for anyone wanting to relax and have a beautiful beach not far.
We booked late but were not disappointed with the HI Express. It is not in the middle of things, but is close to a major market, and fairly close to the beach and 5 th ave. It's arrangement with Senior Frogs is great for the beach access.
Bob from West Plains, MO USA
This hotel in Playa Del Carmen, Mexico is 5 km (3 mi) from Xcaret and 23 kilometers (14.25 mi) from Puerto Aventuras. Holiday …More
The staff was awesome! Reception could have been more helpful/happy to serve us, but the rest of the staff was wonderful. Location is ideal. Fab views. Loved being able to walk to Playa del Carmen in 29 minutes. Great beach.
the hotel is at the great location, nice and clean, the staff is pleasant. food is tasteful, there are 4 a la cartes in this hotel and 3 a la cartes in the near by Azteca.
there is absolutely nothing i should suggest for an improvement with this hotel and the resort. we stayed for 2 wks and everything was alright!!!
no problem to return in the future.
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