I was a female traveling alone. I received the best customer service I have ever had at a hotel.
EVERYONE....that works there has a good attitude and they all love their jobs.
If you can, don't miss dinner in the Compass. The food their is first class and the views of the city are wonderful.
I never had to leave the hotel.except to do my business. The hotel has everything you need right there in their comfortable warm lobby. Great hotel! Wouldn't stay anywhere else in Phoenix.
Yes, the hotel is a little tired; it looks like a converted Embassy Suites. But...it is great value for the price. The location can't be beat. Parking is NOT a problem. I was there when two large conventions were going on but there were still parking spots in the rear lot. Ok...you have to walk about a 100 yards!! The breakfast did not have a lot of variety but you could get eggs, pancakes, bacon, and sausage (included in your room charge) and plenty of coffee and juice. Lots of towels available at each of the two pools. A very friendly staff. When I asked for early cleaning of my room, they had a maid there within 10 minutes. All in all...I would definitely stay there again.
"Nice Hotel adjacent to Metro and Sky Rail Stations"
Attended a concert at the U.S. Airway Arena in downtown Phoenix. Chose this hotel for its pricing, amenities and location near a Metro light rail station so we could catch the rail to and from the concert without dealing with downtown concert traffic. Our reservation included complimentary Valet Parking and breakfast. The hotel staff was friendly and more than helpful.
Enjoyed a quiet nights sleep, a good breakfast and speedy retrieval of our vehicle by the Valet in the morning with offers to provide directions to our next destination.
I booked a room at this hotel after reading good reviews on Trip Advisor I found the whole experience of using this hotel very plesant, the staff were very helpful, the rooms clean and plesant, and the hotel was easy to access, and convenient for using public transport including the light rail service.
I was also very pleased that the hotel looked after my luggage on the day I checked out as I wanted to go sightseeing before my evening flight so was able to leave my bags with them all day before returning to the hotel to take their shuttle bus to the airport. I would certainly use this hotel again as it was so pleasant.
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