This was my first trip to Phoenix and I had no idea where to stay. I wanted a hotel with an indoor pool so I chose the Crowne Plaza not knowing anything about the area. The staff were the friendliest and most helpful, even when I lost my hotel key and then locked myself out of my room! The hotel was very convenient and we had fun at Castles and Coasters which was very close by. It was also easy on/off the interstate.
checking out on the worst day of rain Phoenix had in decades. Was afraid I would get stranded if I tried an unfamiliar road. Many people being rescued. Hotel staff kept me updated on things as it was happening. Checked out at 0430 and had to turn around, they reactivated my room at same rate. Security guard even met me at room because parking lot was starting to flood
Desk clerks on my final attempt drew me maps, gave me alternate routes and even offered that I could call them along the way if I got lost. Their path around all the closures was spot on and I made it back to CA with no problems at all.
We stayed at this hotel while attending a convention and it was great. The staff at the front desk were friendly, helpful and checking in took no time at all. Stayed on the 3rd floor which I would recommend if able. The room was comfortable and roomy. Did find a hair in the bathroom but nothing to worry about. Will be staying here next year (if not before) if they keep the same ownership.
Too bad it was an over night stay. Great value, and the breakfast was wonderful. I thought the breakfast would consist of your typical continental breakfast boy were we fooled. Hot buffett style breakfast, all included. The next time I am in Phoenix this is my new stop.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.