The apartment is fine. But when you leave your stuff and go out on the town, you expect it to be secure. However, we came back at midnight, there were five people in the room and they said they were trying to stay another night but since we came back, they'd leave. Wth??
We stayed for 4 days and 4 nights. Everyone at the Hotel was very accommodating, friendly and great. I actually left my wallet at the lobby bar one night and the bartender turned it in, the front desk personnel left me a very nice note under my door that night that they had turned it into security and that I could pick it up the next morning.
The location was great to access all areas of New York City and the food in both restaurants was tremendous.
Bodie from Dallas, TX
Ace reinvents the city hotel for people that make cities interesting. Favoring experience over cliches we have set out to …More
We loved this hotel! Location, location, location! We were in the heart of all we wanted to do. Two blocks away from the Broadway Theater, Three blocks away from Radio City Music Hall and the Rockefeller Center and we had many places to dine. We were in walking distance from TimesSquare, need I say more? The hotel itself was modern and clean, the staff was very personal. We were hesitant because of a couple reviews we had read on-line, but all of our concerns melted away once we arrived. I traveled with two children and found the hotel's proximity to the action very helpful. I will definitely return to this property, we usually stay at Marriott but they were booked up. We enjoyed all the internationals we met in the hotel's lobby during our stay as well.
Place was clean, staff friendly and professional, elevators were fast. Breakfast was great - be there by 7 a.m. coz it gets crowded at 8 a.m. Even the elevators are busy starting at 8 a.m. Place is a short walk to Time square and broadway. Room was just right , don't expect big rooms , remember this is New York. Had a good view of Empire state building on the 24th floor.
So happy I chose this hotel by Westin. Will come back here.
The hotel was clean, over all friendly. A bit sketchy, our safe "stopped working" twice. And the came and opened it up without us giving them the password. Then set our password for us as 1235. Made me feel very uncomfortable. Other then that great overall experience.
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