We were a family of 5 people who had booked 2 rooms. Upon arrival, they upgraded us to the top floor (penthouse suite) which allowed us to be all together. It was fabulous! One of the best hotels we have stayed at in Germany and would recommend this to everyone.
Dianne from Toronto, Canada
Hotel Excelsior is centrally located in the beautiful Hanseatic city of Lübeck, and it is only 400 yards to either the …More
Excellent location in the nicest part of Lubeck old town, no convenient parking close by though. Rooms are ok and were clean, overall the hotel was a bit dated. And paranoid about guests using their WIFI which required registration by passport and was limited to one device for the room.
Visit Luebeck- home of the Buddenbrooks/ Welcome to Luebeck- the Gateway to the North- a town with the lovely street cafes/ …More
"Recommend to anyone not looking for a four star hotel"
The location cannot be better for us who were traveling by train and love to walk. The station is a four minute walk pass the central bus station and across a street leading into the historical city. The hotel itself is modest but welcoming. We loved the ability to walk across the bridge to the city each day and have access to the bus that takes us to the sea. Good breakfasts, though not special. Would recommend wholeheartedly for this class of hotel--3 star.
Jade from Seattle
Only 3 minutes on foot from the city centre and the main railway station, and a stone's throw from the Holstentor city gate …More
The location of the hotel is in the old town as advertized. It is surrounded by historic buildings. There are a lot of good places to eat within a block, as well as the Brauberger brew pub.
Even though it is in old buildings, the rooms are quite spacious for a German city hotel. The staff are very helpful. They even loaned me a broom to get the snow off my car. It is a short walk to the main shopping street in town. It took me 5 minutes even in heavy snow. Parking was not as difficult as I expected. There is a large public lot, which is free at night, just a short walk across the river. Also, there are some spaces just across the street, though getting one early in the evening is hard. I like the hotel primarily for it's location, but I also think the price is a good value.
I travel to Luebeck on business several times a year, and plan to stay there again. I would definitely recommend it for a vacation stay, particularly if you don't plan to have a car.
mike from San Fransico area
The Phoenix Hotel Alter Speicher, built in 1989, is located in the heart of the Old Town of Lübeck , on the Baltic Sea, an …More
I booked my stay at this hotel for a weeks business trip to Luebeck due to my usual hotel not being available in the height of summer season.
For my business I needed internet connection in my room and was led to believe by Expedia's description that this would be available in room but would incur on surcharge on use - I was happy to book of this basis. However on arrival at the hotel I enquired about the internet set-up procedure and was told that this was not available in my room and that they could not change me to another room with internet. The reason for the lack of internet coverage in some rooms is that the hotel has an "extension of rooms" sited in a separate building some 100 metres up the road from the main building. I complained and the hotel advised me that they had received other complaints of services not being available due to misleading descriptions on booking websites. I stayed in the hotel for 2 days until I could find an alternative.
After the disappointment at check-in and the small trek to the separate building (past boat showroad, pizza shop) I was pleasantly surprised by the quality and cleanliness of the room, albeit a little on the small size.
When booking I would recommend that you check that your room will be in the main building - as the internet is only available there, breakfast is served there, the hotel reception is only manned in the main building and the rooms do not have phones so it is a short trek to ask about anything.
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