Very clean, comfortable bed. Air conditioner is so loud it continually woke me up. Shower was super hot and wouldn't cool down. Staff was friendly. Cookies and milk was awesome and breakfast was first class.
I stayed in room no. 1627 of crowne plaza downtown Dallas at the end of October 2014. It is a nice place to stay. The prices are medium high. The staff is helpful. I just faced a small problem. When i checked in, the lady at the reception asked for my credit card as she needed it to be swiped for a reason that i still don't know. I had already payed for my stay, so any other charges were meaningless. I did not have a credit card with me so i asked her if i could pay whatever the amount is, in cash, which she denied.
She asked another staff member, i think her name is brittney. She allowed me to check in without paying that amount with a condition that i had to pay for all room services, including telephone, to which i agreed. Later during my stay i had to use the telephone and i asked the lady at the desk, she again denied with the same arguement that i did'nt have my credit card so she couln not allow the call, even with cash payment.
Apart from the above short inconvenience, everything was ok. The hotel is very close to the DART west end station hence travelling inside dallas is very easy, except for the loud sounds that the trains make.
I do not have problems with noise while sleeping, but people who cannot sustain noise pollution should avoid this hotel. The sound of trains, police cars and fire engines is too much, even with closed balcony.
For tourists this place is good. Most of the museums and attractions are within a 2 mile radius.
This hotel is centrally located for walking distance to many attractions. The DART is conveniently located close by. Hotel staff was very friendly. Special requests were done quickly and pleasantly. Breakfast is included which made it affordable. Many 7-11s were close by. Not to mention a liquor store across the street. :-)
We wanted to visit the Dealy Plaza Area , the Red Museum and the Perot Science Museum. This hotel is in the perfect location , near to all three. It is in a delightful historic building built in 1925. The rooms are clean and nicely decorated . They are remodeled in a modern style. The hotel staff was fantastic and helpful. The free breakfast is very good, and the front desk clerk brings out warm chocolate chip cookies around 5 pm ! The building is old but our stay couldn't have been better.
Pleasant hotel with very friendly staff that can't do enough to help. Hotel was clean and tidy despit ongoing renovations to reception and the dining area, which meant all the facilities were crammed temporarily into a function room, that said it gave the hotel a bit more character ? And the staff still did all the could to make us feel at home. There good choice of food for breakfast especially the make it why yo wait omelettes and the free evening social with wine, beer and food was a nice touch too.
The pool is basic but again clean and very peaceful, there is a fair bit of building work going on in the surrounding area and right behind the hotel but that didn't seem to disturb us. Overall we really enjoyed our stay which was our second visit to the venue, there was a small mishap with incorrect charging to my credit card due to a new computer system but once raised with staff if was quickly and satisfactory ratified.
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