This place might be in need a décor make-over, but the friendliness of the staff was 5 star in my book. We arrived and my husband and I were instantly upgraded to a larger room with a Jacuzzi tub. Their shuttle drivers were sweet and polite. One of our party was disabled and after calling the hotel, the driver located us and took us back to the hotel. They always had good suggestions about where to eat & assisted us in any way they could. If I ever go back to Seattle, I will definitely stay there again.
We stayed at this hotel on 3 different occasions. I found everything to be above average with the exception of the elevator (very, very slow). The staff (Brandi, Christelle, Brad and Zhanna were above and beyond. They reminded me of a time when the customer was pampered. Being in a large city for the first time they helped us with all of our issues and questions courteously and with a friendly attitude. Lastly the included breakfast was excellent, good variety and everything fresh and clean. If not for the elevator they would get a five from us.
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