The staff was pretty nice. The room was comfortable enough. Took about an hour to get to the inn from central London by metro and train so that was quite time consuming. The inn was some distance away from the nearest train/subway station.
Still a few issues though. I was nervous because of all the terrible reviews of this place but we needed a cheap place. The woman at the front desk was amazing and really helpful (I experienced two different people). The whole place looked like it was newly painted, a face-lift maybe. Our bed looked clean and crisp but upon flipping my pillow over, there were some gross, fresh stains along with multiple hairs on the pillowcase. The rest of the bed looked okay but that weirded me out--my face was supposed to sleep on that!
The room was secure, bathrooms clean but there was no soap and it seems like they haven't installed toilet paper holders yet (I hope they plan to) so the TP was on the floor, meaning it got soaked with people ringing their hands (cause there's no paper towels) or with man-pee.
Overall I was happier than I expected to be based on the reviews but this place still needs some TLC.
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